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Increase Team Efficiency: Workflow Tips & Technology Integrations

Life in pet professional settings has had challenges over the last few years, including adapting to no contact orders, parking lot check in, new technology processes, and even Telehealth. During this presentation, we will explore ways to use technology to help alleviate some of this stress for both pet parents and their pets. Because animals are so in tune with human feelings, anything we can do to help the parent benefits the pet. Using Fear Free techniques along with new technology supports in increasing our overall client satisfaction and the pet experience.

Psychological Safety for Veterinary Teams

Psychological safety is the most important aspect of successful teams. Our ability to feel safe to share ideas, to grow from failure, and to be honest with empathy allows our team to bypass the “interpersonal mush” that can exist otherwise. A sense of belonging, ability to be vulnerable, and strong interpersonal relationships are the initial ingredients to create this environment. We can assess psychological safety in a team using different tools. If psychological safety is lacking, we can help foster it using specific interventions, including civility and growth mindset work.

Providing Vaccines and Other Preventive Care to Shelter Animals the Fear Free Way

Shelter animals are already experiencing elevated fear, anxiety, and stress. Their wellness care shouldn’t add to that burden. With little to no additional time, you can provide vaccines, deworming medications, flea, tick and heartworm preventives in a Fear Free manner. Join Meghan Herron, DVM, DA to discuss how low-volume and orally administered vaccines can lead to a lower stress experience.

Brought to you by our friends at Elanco

By Jennifer Merlo, DVM, CVBMC, Fear Free Director of Veterinary AffairsWe mention heartworm prevention to pet parents during almost every veterinary visit. So how is it that more than 1 million pets in the United States have heartworm disease1? American Heartworm Society (AHS) study data collected in 2022 shows that rates of heartworm disease continue to trend upward in both recognized “hot spots” and in locations where heartworm disease was once rare.2

Due to the increased incidence of travel and remote work career options, the United States is experiencing spread of heartworm prevalence throughout the country. Despite our best intentions, our pet parents are still unclear on the severity of the disease and the importance of maintaining proper heartworm prevention.

Here are five ways to help increase your client compliance and decrease the incidence of heartworm disease in your area:

  1. Discuss heartworm prevention at every visit for every pet.

Veterinarians and veterinary staff recognize the importance of discussing heartworm prevention at puppy appointments. However, often we forego discussing it during adult and senior canine patient visits. The AHS reports that only 37 percent of the U. S. canine population is on heartworm prevention!3 This is a staggering number, and it is our job to educate our clients on the importance of prevention for every pet, year-round. We must make it a point to have this discussion with them at every visit and reinforce the importance of prevention rather than treatment.

  1. Cats get heartworms, too!

Too often we neglect to have this important conversation with our feline pet parents. Fewer than 5 percent of cats are on heartworm prevention3. Most feline pet parents do not think about their cat being at risk, since most of them are indoor-only pets. It is important to have open discussions with cat owners about the spread of heartworms. Educating them that even “indoor” cats are still at risk for mosquito bites and heartworm disease can help reduce the incidence within our feline population. Pet owners may not be aware that there are multiple options for adequate heartworm prevention in cats that do not include giving an oral medication; something we know that causes lower compliance rates in cat owners.

  1. Heartworms travel and so do our pets.

The last few years have seen an increase in the number of remote workers, as well positions that require travel across state lines. Our pet owner population now looks at their dog companions as part of the family who often travel with them. As veterinary professionals, we can no longer rely on heartworm incidence maps as they relate to our direct location since our patients are traveling on a regular basis. Heartworm disease has now been diagnosed in all 50 states and without proper education our pet parents may not be aware that they are unintentionally putting their pets at risk. Be sure to ask questions about travel, including vacations as well as work travel, and be sure that pet owners understand that all pets, in all states, are at risk for contracting heartworms.

  1. Ensure that pet parents are regularly giving heartworm prevention.

When I was in practice, I was always in awe of the fact that most pet owners had an ample supply of heartworm prevention at home, yet our records indicated they should need to buy more. This is often because most pet owners only give their pet’s heartworm prevention one-third of the time. With the numerous options available on the market today, there is an option available for every pet parent to become compliant with their pet’s prevention routine. Discuss different prevention options and gauge what your client feels they can be most consistent with. By opening the conversation and talking through what works best for them, you increase your veterinary-client bond while simultaneously reinforcing the human-animal bond.

  1. Recommend heartworm testing annually.

 Despite everyone’s best intentions, sometimes doses of prevention get missed, and it’s our job to help our pet parents provide the best medical care for their pets. Recommend yearly heartworm testing to ensure that their pet is free of heartworm disease. Make obtaining the blood sample a Fear Free experience by using a Considerate Approach through positive rewards such as delicious treats or petting and using small-gauge needles to minimize discomfort. My staff was great at using insulin syringes to obtain the minimal amount of blood necessary to perform this annual test while the pet parent offered the patient treats. Most of our patients did not even realize venipuncture had occurred! Remind owners that unless we test, we won’t know, and that it’s just as important to monitor for heartworms as it is to prevent them.

It only takes one bite from an infected mosquito to transfer heartworms to a cat or dog. Let’s join with our pet parents to ensure that all our canine and feline patients are well protected.

Resources

  1. American Heartworm Society, 2023; https://www.heartwormsociety.org/
  2. American Heartworm Society Incidence Map, April 11, 2023
  3. The Truth About Cats and Dogs, American Heartworm Society

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

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Empowered: Veterinary nursing for today and tomorrow

Veterinary technicians are more important now than ever before. In this webinar, join Angela Logsdon-Hoover, LVT RVT CVT ABCDT CCFP and learn how to continually grow in your career as a veterinary technician while making a big impact in the field of veterinary medicine.

Mitigating Fear, Anxiety and Stress for Dogs in Isolation or Quarantine

In this recorded webinar, join Meghan Herron, DVM, DACVB, as she reviews signs of animal stress, how to mitigate stress, and specific tips for promoting good welfare for dogs in quarantine or isolation.

Brought to you by our friends at Virox

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Successful Medication Strategies in a Fear Free World

In this recorded webinar, Sharon Minninger, DVM, discusses how we can modify our thoughts and actions to improve the “just medicate my pet” problem. She also addresses what other medication forms can be considered and how to develop strategies to train your team and your clients for success.

Brought to you by our friends at Covetrus

Building a Fear Free Team Culture

In this recorded webinar, join Dr. Julie Liu, DVM, as she discusses ways to engage and empower your team to get on board with Fear Free and provide a greater level of compassion for your patients.

Brought to you by our friends at Blue Buffalo

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In part due to the excellent veterinary care that we deliver to our patients, we are presented with more geriatric cats and dogs now than we were 10 years ago. Most of us didn’t learn much about how to recognize and treat cognitive dysfunction syndrome (CDS) in dogs and cats. In this session, attendees will learn the most up to date prevention strategies and treatments of CDS in dogs and cats.

In this webinar, Lisa Radosta, DVM, DACVB, will cover:

1. The most common clinical signs of CDS
2. The most commonly used treatments
3. How non-medical treatments can be effective in the management of CDS patients

About the Presenter

Lisa Radosta, DVM, DACVB, graduated from the University of Florida College of Veterinary Medicine in 2000. After completing an internship in small animal medicine and surgery at Coral Springs Animal Hospital, she worked as a primary care veterinarian for two and a half years. She completed a three-year residency in behavioral medicine at the University of Pennsylvania in 2006 and passed the board examination later that year. During her residency, she received the Resident Research Award from the American College of Veterinary Behaviorists (ACVB) two years in a row.

Dr. Radosta lectures nationally and internationally for veterinary professionals and pet owners and is the author of a number of textbook chapters and scientific research articles, She also co-authored “From Fearful to Fear Free: A Positive Program to Free Your Dog from Anxiety, Fears, and Phobias” with Dr. Marty Becker, Mikkel Becker, and Wailani Sung.

She is the section editor for Advances in Small Animal Medicine and Surgery and served on the 2015 AAHA Canine and Feline Behavior Management Guidelines Task Force.

This webinar is brought to you by our friends at Zoetis Petcare.