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Care of Hospitalized and Boarding Patients

Dr. Rachel Abrams

Join Fear Free Practice Certification Manager Dr. Rachel Abrams for an overview of the path to practice certification and a discussion about preventing and alleviating FAS in your hospitalized and boarding patients.

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Practice Certification Info: SOPs

The thought of crafting SOPs got you down? Never fear, help is here! This 6.5-minute webinar is your guide to understanding how to write an SOP, what needs to be included, and what doesn’t need to be included to meet the Fear Free Certified Practice Standards.

Fear Free Design Ideas

The built environment affects the mental and physical well being of people and animals. What can you in your Fear Free Certified hospital to further foster a low-stress and healthy environment? In this webinar we will give you tips and tools for implementing Fear Free design into your spaces.

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In this one-hour module, client service representatives will learn how to quickly assist pets entering with FAS, educate clients about Fear Free in person and on the phone, guide them in preparing their pets for future visits, provide resources and referrals, organize community outreach activities, and create protocols for the whole team to follow.

This module is open to all professionals that are already signed up for the certification program.

The Vital Role of Client Service Representatives is divided into five lessons:

  • Lesson 1: Communicating with Clients
  • Lesson 2: Creating a Welcoming Experience
  • Lesson 3: Advising Clients on Transporting Pets
  • Lesson 4: Reducing FAS in Other Pet Activities
  • Lesson 5: Getting Involved in Community Outreach

This course is approved for 1 hour of CVPM CE

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A visit from a Fear Free evaluator can bring back memories of exam day at school, but it isn’t as scary as you think! Valarie Tynes, DVM, DACVB, and Todd McCracken from CEVA Animal Health, join host Steve Dale to talk more about what a practice certification visit is like, what to do if you still have some holdouts, and how you can prepare yourself to put your best foot forward on certification day.

Achieving a Fear Free Practice Certification might seem like a daunting task, but with a little planning and a strong will to implement, your hospital can make it happen! Marcy Hammerle, DVM, owner of the world’s first Fear Free Certified Practice, shares her journey from Fear Free implementation to Practice Certification, with tips for setting yourself and your staff up for success.