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By Elsebeth DeBiaseLearning to groom pets is a challenge. At first, the focus is on mastering equipment, proper trims, and avoiding a bite or nicking an animal. Great workdays for a groomer are filled with cold noses and friendly tail wags. So, what do bad days look like? Hard grooming days look different for everyone, but for me, explaining to an owner that I can’t groom their pet due to behavior is the worst. As a veteran groomer of over 20 years and a graduate of the Animal and Veterinary Sciences program at the University of Maine, Orono, I have always been committed to providing the highest quality grooming services possible with the help of industry continuing education. When the Fear Free Groomer Certification Program was released, I jumped at the chance to be Maine’s first Fear Free Certified Groomer. Fear Free planted a seed that changed my approach to the business of pet grooming. Fear Free enabled me to help more pets who were apprehensive of the professional grooming environment by focusing on the animal’s emotional well-being and forging good groomer-client relationships.

Necessary, but Never Urgent

Pet grooming provides many physical benefits to pets, including healthier skin and coat, shorter nails, and overall cleanliness. Pets and owners have more quality interactions when pets are regularly groomed and feel good. I am a firm believer that grooming enhances the canine-human bond. However, grooming is never urgent enough to sacrifice a pet’s emotional well-being. Sometimes groomers, myself included, feel pressure to do a perfect trim, but this is not always practical or possible. Often, pets require comfort grooms focusing on sanitary issues rather than esthetics; this is especially true of young and old pets. Nevertheless, it is critically important that the pet owner is on board with a pet professional’s care plan.

Individualized Care Plans

Fear Free gives pet professionals the tools to constructively advocate for pets experiencing fear, anxiety, and stress. By incorporating Fear Free practices into my grooming business, I was able to educate clients regarding fear, anxiety, and stress in pets and confidently manage client expectations. As a Fear Free Certified Groomer, I can skillfully demonstrate to a client the need for an individualized approach to grooming their pet, thus reassuring them the pet is in good hands. I have built long-lasting relationships with my clients using Fear Free principles and a sincere desire to help. Additionally, Fear Free techniques are most successful when I actively encourage owners to participate; after all, Fear Free starts in the home.

The Fear Free Difference

Fear Free is a mindset encompassing knowledge, skill, integrity, and compassion backed by behavioral science. Fear Free values helped me develop my pet care philosophy: helping every owner will help every pet. As a result, veterinarians, groomers, local business owners, and clients often refer potential customers to me. I have gained many wonderful customers this way, and I encourage all groomers to continue their education with Fear Free.

Lastly, Fear Free practices are rewarding and fun. There is no better feeling than helping a struggling pet succeed. When it comes to grooming, you can’t always do the “good dogs,” but why can’t all dogs be good with an individualized approach? The answer is they can.

Bio

Elsebeth DeBiase is an award-winning IPG Certified Master Groomer with 22 years of experience in the pet industry. As a graduate of the University of Maine Department of Animal Sciences, she has an understanding of the animal industry that encompasses farm, veterinary, and pet industries alike. In 2011, Elsebeth opened Coastal Creations Pet Salon with the goal of providing individualized services to her four-legged clients while utilizing state-of-the-art equipment, compassionate handling methods, and modern styling techniques. Her specialties include small dogs, cats, and disabled and senior pets. Elsebeth is Fear Free and Low-Stress Handling Certified. She recently completed the Canine Arthritis Management (CAM) training for pet professionals to help raise awareness of the symptoms and prevalence of canine osteoarthritis.

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

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Early Detection Advantages of Feline CKD

Join Dr. Ashlie Saffire, DVM, DABVP (Feline) to discuss the benefits of early detection of CKD through diagnostics and the potential for a newly emerging tool that uses oral microbiome data to help identify at-risk patients for CKD. Knowledge of risk factors and early intervention is key to treating CKD early, elevating patient care, and improving prognosis over time.

Brought to you by our friends at Basepaws

Providing Vaccines and Other Preventive Care to Shelter Animals the Fear Free Way

Shelter animals are already experiencing elevated fear, anxiety, and stress. Their wellness care shouldn’t add to that burden. With little to no additional time, you can provide vaccines, deworming medications, flea, tick and heartworm preventives in a Fear Free manner. Join Meghan Herron, DVM, DA to discuss how low-volume and orally administered vaccines can lead to a lower stress experience.

Brought to you by our friends at Elanco

Empowered: Veterinary nursing for today and tomorrow

Veterinary technicians are more important now than ever before. In this webinar, join Angela Logsdon-Hoover, LVT RVT CVT ABCDT CCFP and learn how to continually grow in your career as a veterinary technician while making a big impact in the field of veterinary medicine.

Words matter. When communicating with clients and colleagues about pets, being thoughtful about your word choices can make a world of difference in how everyone views the pets and the entire process. It shifts any blame or judgment off the pet and instead focuses on providing solutions to help deliver a Fear Free experience for pets, clients, and the veterinary team. Here are some possible rephrasing of common terms.

The Importance of Partnering: Fear Free Certified Trainers and Certified Practices

Fear Free extends beyond veterinary care, and often the veterinary team relies on partnering with other Fear Free Certified Professionals to provide the best care. In this webinar for Fear Free Certified Practices and Fear Free Certified trainers, a panel of Fear Free Certified trainers and veterinary professionals will discuss the importance of creating a working relationship between veterinary hospitals and trainers. We will look at how to approach and build those relationships, the benefits it can have for both the trainer and the veterinary practice, the difference between Fear Free certified trainers and other animal trainers, as well as how this partnership can help build a client base for both parties

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The FAS Scale Deconstructed: The Importance of Addressing Stress Early On

In this recorded webinar, Fear Free’s Education Manager Lori Chamberland takes a closer look at each level of the FAS scale to empower you to score pets with greater confidence. You’ll see video examples of pets at each level of the scale and understand why it’s important to address stress early, rather than waiting until FAS 3 or higher to intervene.

You must be a Fear Free member and logged in to view this webinar.

Mitigating Fear, Anxiety and Stress for Dogs in Isolation or Quarantine

In this recorded webinar, join Meghan Herron, DVM, DACVB, as she reviews signs of animal stress, how to mitigate stress, and specific tips for promoting good welfare for dogs in quarantine or isolation.

Brought to you by our friends at Virox

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Successful Medication Strategies in a Fear Free World

In this recorded webinar, Sharon Minninger, DVM, discusses how we can modify our thoughts and actions to improve the “just medicate my pet” problem. She also addresses what other medication forms can be considered and how to develop strategies to train your team and your clients for success.

Brought to you by our friends at Covetrus

Building a Fear Free Team Culture

In this recorded webinar, join Dr. Julie Liu, DVM, as she discusses ways to engage and empower your team to get on board with Fear Free and provide a greater level of compassion for your patients.

Brought to you by our friends at Blue Buffalo