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Location! Location! Location! How to Prevent & Alleviate FAS Through Stress-Mapping Your Practice

Fear Free proudly presents animal welfare and behavior expert Jennifer Barg, MS, ACAAB, CDBC, for a Fear Free Certified Practice exclusive webinar: Location! Location! Location! How to Prevent and Alleviate FAS through Stress-Mapping Your Practice.

Ask any realtor what the three most important things to think about when buying a home are and they’ll tell you location, location, location. Where a pet resides while in your care can have a significant impact on his or her fear, anxiety, and stress (FAS). Identifying “hot” and “cool” areas of your practice and knowing which pets to put where will have a positive impact on them and your team. This webinar will help you learn how to make the most of your real estate.

Training as Enrichment: Your Questions Answered

You asked, and we will answer! Fear Free Head Trainer Mikkel Becker and Education Manager Lori Chamberland will discuss some of the most common questions we’ve received from previous Fear Free training webinars. We’ll talk about leash reactivity/pulling on leash, teaching dogs and cats to live in harmony, counter surfing, and more! We will leave time at the end for you to ask questions in real time, as well. Join us – your dog or cat will thank you!

Heather E. Lewis
As veterinary practices implement Fear Free design for their patients, it becomes more important to cater specifically to felines. Even if you have a smaller facility, at least one exam room should be properly outfitted to care for cats. Many ideas are easy and inexpensive to implement. Here are some favorite cat exam room ideas:

Room Placement and General Features

  • Choose a room in a quiet spot. Reducing noise, traffic, and activity is a great way to sculpt a quieter and calmer experience for our feline friends. Ensure the walls around the room have sound insulation in them, if possible, to screen noise coming from other spaces.
  • If possible, use a room with a window. Cats see well in low-light conditions. Cats will prefer the room if artificial lights are lowered and the room is flooded with soft natural light. It is useful to have lights on a dimmer switch so they can be brighter for a proper physical exam and then lowered again for client consultation.

Furnishings, Cabinets, and Finishes

  • The exam table should be comfortable. Ensure that your table will have a non-slip surface for cats and that it can be outfitted with something soft. Any exam table is potentially acceptable and can be updated with a yoga mat for slip resistance and a towel for a soft surface. This said, we prefer a smaller table for less awkward maneuvering when working with a cat.
  • Create appropriate retreat spaces. Cats often need to hide to feel comfortable. Avoid designing trash access holes or flaps in cabinets or your feline patients will end up in the trash can! Extend upper cabinets to the ceiling to prevent cats from being able to get into ceiling panels (yikes)! Avoid chairs cats can get underneath; solid-fronted benches work better for seating. Create an appropriate space in the room for retreat, such as a wall-hung basket or a box in an appealing location in the room. The cat can enter this retreat space at will and coaxed out gently or examined there.
  • Choose light colors. We prefer to paint feline exam rooms with lighter colors, so they will function well when the lights are dimmed. However, avoid bright whites as sometimes these appear even brighter to a cat. Calming colors can help reinforce your goal for the room to be a retreat.

Equipment

While equipment may appear to be a small consideration, the right accessories will help your cat exam room become the Fear Free space you envision. Consider the following:

  • Feliway dispensers in the room.
  • A towel warmer to warm blankets and towels for use during examinations.
  • Non-figural artwork and no photorealistic images of cats. Cats can react negatively to this type of visual input. Use soft abstracts and landscapes.
  • Quiet casters on the stool so it does not clatter when rolled.

Feline exam rooms are easy and rewarding to design and finish. We consider cats to be our best architectural students; they tell us when we have executed spaces well. We create for them. Pair good spaces and good operations, and your feline patients will be happier and calmer. Happy patients make for happy clients!

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Heather E. Lewis, AIA, NCARB, is a principal of Animal Arts, an architectural firm that has exclusively designed animal care facilities, including veterinary hospitals and animal shelters, for more than three decades.  She has worked on dozens of projects across the country, both large and small in her 19 years with the firm.  Heather is a member of the Fear Free℠ Advisory Board and assisted in creating the Fear Free facility standards for veterinary hospitals.  Heather is a regular contributor to various veterinary industry magazines.  She has spoken on the design of facilities for the care of animals at dozens of national and regional conferences including Fetch Hospital Design Conferences, the UC Davis Low Stress Animal Handling Conference, and the Humane Society of the United States Animal Care Expo.
Photo courtesy Loyal Companions Animal Hospital & Pet Resort, Tim Murphy / Foto Imagery.

Course Overview

Dermatologic conditions, such as otitis externa, allergic dermatitis, and bacterial skin infections, are among the most common reasons clients bring patients to veterinarians. Additionally, dermatologic diseases are often chronic and recurrent, so procedures may be repeated on the same patient multiple times. This course provides tools for incorporating a Fear Free approach to common dermatologic techniques used in the clinic, including ear exams and cytology, skin scrape and cytology, and biopsy.

In addition, in-home bathing and ear treatments can also be a source of stress for both pets and clients. By providing suggestions for decreasing FAS during bathing and ear treatments, we can help increase compliance for topical therapy.

This course consists of four lessons:

  • Lesson 1: Classical Conditioning and Conditioned Emotional Responses
  • Lesson 2: The Ears: Exams and Procedures
  • Lesson 3: The Skin: Diagnostic Tests and Procedures
  • Lesson 4: Bathing: At Home and In Clinic

This course is approved for one hour of RACE CE.

Tony Johnson, DVM, DACVECC
It is a frustrating condition with many names: Feline Lower Urinary Tract Disease, Feline Urologic Syndrome, Feline Interstitial Cystitis, even the rather whimsical Pandora Syndrome. Anyone who has treated it knows the stress and anxiety it can induce in those treating the disease, as well as in patients suffering from it, not to mention their anxious owners.

That same stress and anxiety also contribute to the disease process itself. As an ER vet, I know the plumbing aspect of the disease very well and can usually get them unblocked and on more stable footing in short order. What I don’t usually have to deal with are the softer aspects of the disease – softer, but no less important. That usually falls to general practice veterinarians, who have to take the reins from ER vets like me and manage their patients long-term.

In the spirit of adhering to the Veterinarian’s Oath and reducing animal pain and suffering, I’d like to offer up some points to consider when either treating a cat with a urinary obstruction or managing a non-obstructed cat with signs of lower urinary tract disease.

  1. Are you incorporating appropriate analgesia and sedation in your treatment protocol?

This is a painful condition. Pain causes stress, which can exacerbate the disease – and make future trips to the vet even more stressful. Making sure you have incorporated appropriate analgesia when unblocking a cat, and when managing a catheterized cat in the hospital, is a vital part of treatment – and one that is often overlooked. Proper (and safely chosen) sedation, and incorporation of a sacrococcygeal block while unblocking, good pain control with buprenorphine or a full-mu opioid agonist, and home analgesia for three to five days after discharge will help to minimize the pain and anxiety of an episode of urethral obstruction. Owners will appreciate advanced pain control protocols and knowing that you are taking their pet’s emotional wellbeing into consideration. It also makes cats easier to handle in the hospital and more likely to come back for future visits – everybody wins!

Suggested Protocols

Sacrococcygeal block:

  • Use 0.1 mL/kg of either lidocaine or bupivacaine
  • Unless the cat is very sick and moribund, this is typically done under heavy sedation or anesthesia
  • Move the tail up and down in a “pumping” motion, palpating the sacrococcygeal region.
  • The first movable space at the caudal end of the sacrum is either the sacrococcygeal or intercoccygeal space. Either site is okay and there’s no need to differentiate which site you are in.
  • Insert a 25-ga needle through the skin on midline at a ~45° angle.
  • If bone is encountered, withdraw the needle a few mm, redirect slightly at a steeper or flatter angle and reinsert. This is known as “walking” off the bone.
  • Repeat this process until the needle is in intervertebral space. A “pop” may be felt and there should be no resistance to injection.

Buprenorphine – while in hospital:

  • 24 mg/kg Simbadol® SC q 24 hr up to 3 d
  • 01–0.02 mg/kg IM, IV, SC q 4–8 hr

Buprenorphine – sublingual/outpatient: 0.01–0.02 mg/kg transmucosal q 4–12 hr

Fentanyl CRI – 1-5 ug/kg/hr IV

Note: Since many cats who are blocked may also have some degree of acute kidney injury, NSAIDs should be used cautiously or not at all in acute obstructions. They may be helpful in cats with normal renal function for non-obstructive episodes.

  1. Are you reducing stress in the household? In your hospital?

Imagine you are a hospitalized blocked cat: fluorescent lights, a painful catheter, Elizabethan collar, barking dogs – sounds awful, right?

Do everything you can to reduce the stress of hospitalized cats. Put yourself in the patient’s position and imagine what their existence in your hospital is like. If you don’t have a “cat room,” try and keep cats in the quietest part of the hospital, out of sight and sound of dogs. Allow time for rest and a break from medical procedures and provide a box or other structure in the kennel where the cat can hide.

Both at home and in the hospital, use of feline facial pheromones (Feliway®) may help alleviate stress and anxiety. Consider installing one in your ICU and changing it regularly. A few sprays of Feliway® on your patient’s bedding may also help. The Feliway® diffuser can be particularly helpful at home.

Make sure cats at home have distractions and safe spaces to hide from dogs, children, and other cats. During stressful times (moving, boarding, redecorating, addition of new pets or children to the home) consider advising clients to spend extra time with their cats or discuss safe sedation  and anti-anxiety protocols and environmental enrichment to reduce fear, anxiety, and stress.

Stress can bring on this condition, and the things we have to do to treat it are often stressful and uncomfortable, creating a continuous positive feedback loop. Owners are stressed, vets are stressed, and (most of all) patients are stressed. Do everything you can to reduce the anxiety and discomfort of feline urologic conditions and you will not only be keeping up your part of the Veterinarian’s Oath, you’ll be practicing better medicine as well.

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Dr. Tony Johnson, DVM, DACVECC, is a 1996 Washington State University grad and obtained board certification in emergency medicine and critical care in 2003. He is currently Minister of Happiness for VIN, the Veterinary Information Network, an online community of 75,000 worldwide veterinarians, and is a former clinical assistant professor at Purdue University School of Veterinary Medicine in Indiana. He has lectured for several international veterinary conferences (winning the small animal speaker of the year award for the Western Veterinary Conference in 2010) and is an active blogger and writer.
 
 

Interviewing Your Interviewer & Exam Room Secrets Revealed

Knowing how to evaluate your interview experience will help you make a more informed decision about the opportunities being presented to you. Interviewing is a two-way street. The interviewee should be assessing the interviewers just as much, if not more. During this webinar, Paul Diaz, founder of Hire Power Consulting, will provide you information you can use to prepare yourself for an interview and to help you evaluate the employer’s culture.

Dr. Marty Becker, founder of Fear Free and dubbed “America’s veterinarian” by Dr. Oz, will also be joining Paul to discuss how to keep pets happy and calm and clients happy, engaged, and trusting, with an end result of the pet getting the care he/she deserves, the owner feeling like a VIP, and you, the vet, getting to practice great medicine. You’ll learn exam room secrets such as what to do when you first enter the room, what NOT to do with pets as you first greet them, how to express empathy, and more.

A Fear Free Look at Canine Noise Aversion and Feline House Soiling

Join Amy Learn, VMD, and Valarie V. Tynes, DVM, DACVB, DACAW, as they review two behavior problems that may be seen frequently this time of year: canine noise aversions and feline house soiling.

Canine Noise Aversions

Common canine noise aversions including storm and fireworks phobias, their presenting signs, possible contributing causes, diagnosis, and suggestions for management will all be covered.

Feline House Soiling

Both urine marking and inappropriate elimination and the diagnostic criteria for differentiating the two forms of feline house soiling, as well as their different causes, management, and treatment, will be included.

Brought to you by Ceva.

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Healthy Practice, Healthy People

Studies show that workplaces with fully engaged employees are more productive, more profitable, can change and adapt more quickly, and have lower attrition rates. A healthy culture is good for business and enhances employee satisfaction and morale. Veterinary professionals play essential leadership roles in the intentional development of a culture that determines the success of the practice.

Presented by Laurie Fonken, Ph.D., LPC, this webinar will help you:

  • Define the terms “culture” and “organizational culture”
  • Identify parts of your culture that are by default and by design
  • Know the difference between implicit and explicit elements of culture
  • Leave with one idea to take back to your practice

Fear Free Certified Practices & TeleTails

Fear Free has partnered with TeleTails, a digital vet care platform, to provide Fear Free Certified Practices with an exclusive offer!

Please join Dr. Hilary Jones and Clay Bartlett to learn more about all TeleTails has to offer: simple and secure live video, messaging, and payment capabilities for pet owners to engage with their veterinarians digitally.

Already a TeleTail’s user, Dr. Michele Forbes, owner of Fear Free Certified Practice Compassionate Care Animal Hospital in Ann Arbor, MI, will share her best practices and discuss case examples.

Now You’re Here, Now You’re Not: Preparing Your Pet for Yet Another Change

First our pets had to get used to their humans being around more than usual as people sheltered in place. For many pets, this was a positive change, but even positive changes can be stressful. They’ll face upheaval again when pandemic precautions relax and people go back to their normal routines. In this webinar, Valarie V. Tynes, DVM, DACVB, DACAW, will help you determine which patients may be at an elevated risk of increased anxiety and stress due to changes in routine, and offer practical, straightforward tips that you can share with your clients for preparing these pets for a return to “normal.”

Brought to you by Ceva.