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Six Client Tips for Puppy Socialization

Veterinarians often recommend that new puppy owners actively socialize their puppy during the sensitive socialization period. Well-intentioned pet parents may take that general guidance and inadvertently create, not prevent, problems. In this webinar, Jacqueline Neilson, DVM, DACVB, demonstrates how sharing six socialization principles will allow veterinary staff to help owners make wise choices for socialization that promote the pups’ emotional and physical wellbeing.

Sponsored by Elanco.

Rachel Lees RVT, KPA CTP, VTS (Behavior)

A variety of animal training programs appear on cable and streaming networks. Some of the concepts depicted in these programs are appropriate for veterinary behavior cases and some are questionable. This article is not written to insult any of these programs, trainers, or networks but instead to discuss the learning theory and training philosophies demonstrated and review why veterinary behavior professionals are using alternative protocols.

Whether you are a veterinary team member working in general practice or are interested in behavior, it is important to recommend the most Fear Free and up-to-date information for patients and clients. Giving outdated information can potentially damage the human-animal bond between client and patient, potentially ending with the patient being rehomed or in some cases euthanized.

Punishment: May the Odds Be in Your Favor

Punishment is a technique used to weaken a behavior. For a stimulus to be “punishing,” the learner must find that stimulus aversive or undesirable enough to eliminate the behavior.  Punishment is difficult to use properly and does not teach the learner to perform the correct behavior. Most important, using punishment can be a liability for veterinary professionals recommending this technique because it can put the safety of the owners and pets at risk.

The American Veterinary Society of Animal Behavior’s position statement on punishment reviews the many side effects of using this training method. Using remote punishment collars as well as choke and prong collars can cause physical damage such as damage to the skin, neck, and trachea area, an increase in intraocular pressure, upper airway obstruction, and nerve damage. For punishment to be effective, it must provoke a fear response from the learner, which can unfortunately be generalized to other stimuli in the learning environment.  Consequently, this can make the animal become more fearful, anxious, and stressed in these contexts and situations.

Take the owner who is walking down the street with a 7-month-old Labrador Retriever puppy. The puppy shows a loose posture, wide tail wag, and becomes excitable on seeing people, sometimes jumping. For the owner, the dog’s jumping is undesirable. The trainer suggests using a remote “shock” collar for this issue. The owner is coached to shock the puppy for any jumping when interacting with people. The handler may be specifically punishing the pet for one behavior (jumping), but the puppy may begin to be concerned when people approach him because when this occurs, he receives a shock.

In the above example, the puppy may begin to show fear, anxiety, or stress with the approach of unfamiliar people. Using punishment, there is a risk that the learner (puppy) will associate the punishment (shock) with people approaching instead of the punishment (shock) being associated with the unwanted behavior (jumping on people).

Punishment needs to occur within 0.5 seconds of the start of the undesirable behavior. Therefore, the puppy would have to be shocked the moment his shoulders start to lower in anticipation of jumping to associate the punishment with the jumping behavior. Even with perfect timing, there is still a risk that the puppy may not associate the punishment with jumping.

Punishment Fails

Punishment can work to eliminate unwanted behaviors. The challenge is that it does not eliminate the motivation or give the learner a more appropriate behavior to perform.

In another instance, an owner was coached to use a remote collar to eliminate growling and aggression toward family members. If a family member approached the dog while he was eating a coveted bone and the dog growled, the family member was to correct the dog immediately with a shock. The growling behavior may be reduced, but it does not change the anxiety and concern related to the bone. The owners have now given the dog information that the approach of the owner is associated with a shock, which can increase the pet’s anxiety, fear, and stress. Long term, the pet may suddenly display with aggression but give only limited warning signs because the signals were suppressed with the remote collar. The animal was, in effect, told not to give this information. This makes this specific patient more dangerous and could put the family at greater risk.

In the above situation, the growling behavior is not a desirable response, but to the dog it was probably completely appropriate; he communicated his anxiety regarding the owner’s approach.  Using punishment made that specific pet more dangerous. Avoiding these situations and confrontations are the first step in addressing this issue. A veterinary behaviorist may recommend specific behavior modification to change the way the pet feels during this interaction.

Veterinary behaviorists recommend that animal training should focus on setting up the environment, so the pet is more likely to perform desired behaviors, reinforcing desired behaviors, removing the reinforcer for undesirable behaviors, and addressing the emotional state of the learner. The use of punishment can slow learning, suppress behavior, increase fear and fear-based aggression, create damaging and unintended associations with owners and other environmental stimuli, and damage the human-animal bond.

Even though these techniques may be seen on TV, remember that you are the veterinary professional and your clients value your opinion and recommendations. Giving them the most up-to-date information regarding behavioral training can be lifesaving. Observe training classes that you may recommend to confirm that they use recommended Fear Free techniques. For more information, see resources from AVSAB on “Finding a Trainer” as well as the “Position Statement on Use of Punishment.” The Fear Free Level 3 course for professionals provides the tools to address typical dog and cat behaviors using Fear Free methods.

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Rachel Lees, a Level 3 Fear Free Certified Professional, is a veterinary technician specialist in behavior, a KPA certified training partner, and lead veterinary behavior technician at The Behavior Clinic in Olmsted Falls, Ohio. She loves helping people create and maintain a strong human-animal bond.
Rachel Lees
Pet owners teach their animals a variety of cued behaviors that can be helpful for veterinary professionals in the exam room. “Sit” can help keep a patient stationary during an examination. When a patient knows the cue “High Five” or “Paw,” this may aid in assessing interdigital infections or performing nail trims.

One such skill that can be helpful for the veterinary team is targeting: teaching the dog to touch the nose to an object or hand. This behavior can be helpful in a few different ways.

Getting Patients from Point A to Point B

Many patients are uncomfortable with moving onto a lift table, scale, or even moving down the hallway. Instead of forcing the pet, we can use a hand target to move patients who have limited FAS. If this behavior is strong enough, most patients will be more excited about the opportunity to nose-target a hand to gain reinforcement and be less concerned about the “scary” object they need to step on. Using a hand target also gives us the option to keep our hands off of patients if they are concerned or conflicted with being touched by an unfamiliar person.

Instrumental Persuasion

Many patients are fearful of the veterinary instruments used during examination. With targeting, we can change the way they feel about the tools while allowing them to control the interaction. This can be done by presenting an exam tool and allowing the patient to interact with it on their own and then giving reinforcement.

In short, repeated training sessions, the patient learns that when the object is near, amazing things happen when they interact with it. Instead of a fear-related response, we can create a positive response toward presentation of these tools.

Teaching This Skill to Patients

Start this skill during preventive exams with pets who have a low FAS score. Puppies and kittens may be the best patients to start working with because they don’t have any preconceived notions.  Patients with a high FAS score may need more therapy, and using this technique may cause additional FAS. Wait to add it until after Victory Visits show that the patient’s FAS is reduced in the veterinary hospital.

If you are a Fear Free Professional, using treats in the exam rooms should be old hat to you. As you teach this skill, use treats to reinforce any interaction with exam tools, the patient stepping onto the table, or interacting with the veterinary team (hand target).

Using a word (Good!) or a tongue “click” may be helpful as an event marker. An event marker gives the patient information about the behavior goal and can capture the desired behavior. In the case of teaching a patient to target, the goal or “wanted” behavior would be to use the event marker when the patient interacts (noses, touches, licks, or sniffs) the object or hand we are using as the target. Always follow the event marker immediately with a treat.

When teaching this behavior, offer the object one to two inches from the pet’s nose. When the patient interacts with the object, use the event marker and reward the patient with a treat. If the patient shows concern regarding the object or FAS increases, move the object farther away until the patient is more comfortable. You may need to break down the behavior into smaller steps to get the patient to interact with the object. These small approximations may include capturing the behaviors of looking at the object, moving toward the object, touching the object with paw or nose.

Example: Presenting a Stethoscope

With an FAS 0 to 1 patient, present the bell of the stethoscope a few inches from the patient’s nose

Observe for any nose touching or interacting with the stethoscope

Say the word “Treat” when the patient’s nose touches the stethoscope

Move the bell of the stethoscope away and give a treat

Repeat if the patient is loose, relaxed, and eating during this training session. If the FAS score increases, discontinue and reassess with the veterinary team.

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Rachel Lees, a Level 3 Fear Free Certified Professional, is a veterinary technician specialist in behavior, a KPA certified training partner, and lead veterinary behavior technician at The Behavior Clinic in Olmsted Falls, Ohio. She loves helping people create and maintain a strong human-animal bond.

 

Kitten Socialization: Do Kittens Need Kindergarten?

Getting kittens off to a good start lays the foundation for an adulthood free of fear, anxiety, and stress. But just what does a “good start” mean? What exactly is kitten socialization? What role does genetics play, and what should we be doing for our kitten patients? In this webinar, Dr. Krista Sirois answers these questions and discuss the benefits of establishing a Kitty Kindergarten program in your clinic for your patients, pet parents, and your team.

How to Raise a Gentle PUP: 3 Tips to Share with Every Puppy Parent

“PUP” isn’t just short for “puppy.” It stands for three core puppy-raising principles: Praise, Unflappable, and Prevention.

In this webinar, Jacqueline Neilson, DVM, DACVB, covers how to:

  1. Provide puppy parents consistent and concise behavioral guidance during veterinary visits to assist them in raising a gentle, behaviorally healthy dog.
  2. Make sure every puppy parent knows at least three core PUP raising principles: Praise, Unflappable, and Prevention.
  3. Make PUP part of the dialogue for every puppy parent at every visit.

Sponsored by Elanco.

Mikkel Becker

The fear of visiting the veterinarian and the anxiety of riding in the car isn’t limited to dogs or cats. Other animals experience these anxieties as well, including pigs. I know, because I was part of a major effort to help one adorably sweet and sizably grand pet pig, Dee Dee, to overcome her fear of car trips and veterinary visits.

Dee Dee’s fears were anything but mild when I met her. At one time she enjoyed riding in the car and veterinary care was a non-issue. But that changed after a spay surgery with a previous veterinarian when she was received third-degree burns from a heating pad during the procedure. The extreme pain and distress of the experience changed her behavior any time she rode in the car or was taken to the veterinary clinic. Any indication that she was going to be placed in the car sent all 250 pounds of Dee Dee into a flailing, fighting fury to flee to safety. She seemingly paired the car ride and traveling to new places with the distress and pain of the one experience.

From Chaos to Calm

Just getting Dee Dee into the car involved recruiting neighbors and the strength of many large men to push, pull, and pick her up into the car while other people blocked her movements and view using cardboard boxes. Dee Dee squealed in panic the entire trip and in her distress peeing and pooping all over the inside of the SUV in which she rode.

By the time I met Dee Dee, not only was she in distress, so was her owner, Olive. She was overwhelmed by the impossibility of getting her pig the care she needed, including hoof trims, a long overdue necessity. Olive was trapped between the duty of caring for her pig’s health and the guilt of not wanting to put Dee Dee through any more terror to get the care she needed. Thankfully, with the right Fear Free partnerships and training, Dee Dee was able to get the physical care she needed without losing her emotional wellbeing in the process.

As a trainer who is Fear Free certified, I was able to incorporate aspects of reward-based training that I commonly use with dogs into my training with Dee Dee. In addition to training, an essential step was to find a Fear Free-certified exotic animal veterinarian. We came across Dr. Alicia McLaughlin from the Center for Bird and Exotic Animal Medicine near Seattle, Washington, who was equally committed to reducing Dee Dee’s fear, anxiety, and stress.

We taught Dee Dee to touch and follow a target, in her case a plastic serving spoon. This became her go-to way to say hi to new people. Targeting was also an excellent way to encourage her to willingly follow toward, away, onto, or off certain spaces to better guide her movements. This was useful both for getting her to willingly approach the car and walk up the ramp, as well as to move onto spaces such as the scale or into the exam room.  

Dee Dee also had an impressive array of other fun tricks we capitalized on as relationship builders for her care, including sit, down, and Zen down, during which she would lie on her side. Such behaviors were vital to earn her participation during care, for keeping her in a stationary position, and for getting a better view of her hooves and belly.

Training for Travel

To get Dee Dee ready, an essential step was to replace her car ramp with a far sturdier version. Dee Dee was petrified of her previous ramp and avoided it at all costs. This time we took ramp training slowly by introducing it on a flat surface and teaching her to walk across it following a treat trail and her target spoon.

After successful ramp crossings on the flat surface, she graduated to higher spaces, including the curb and couch. Dee Dee liked this training so much she often opted to walk across the ramp and lie down atop it in her free time.

Separately, we desensitized Dee Dee to being around the car, including opening car doors or turning on the car while she did tricks, without actually getting in or going anywhere. We incorporated “go to your space” by training her to move to her blanket, which was useful as a portable safe space during trips in the car and at the vet.

In preparation for the visit to the hospital, Dr. McLaughlin prescribed pre-visit medications to help keep Dee Dee calm and reduce her panic.

Edible and Physical Treats

For training treats, we chose small, healthy snacks, including measured portions of her regular food, a cut-up apple or banana, and Cheerios. Our go-to treats were veggies cut into bite-size bits, including red, green, and yellow peppers, and her favorite, cherry tomatoes (reserved for the most challenging behaviors). Dee Dee’s previously expanding waistline began to shrink.

Dee Dee also liked back scratches and “getting forked”: a massage-like action with gentle poking of a fork that sent her into a euphoric trance. We used this to encourage her to relax as well as a reinforcer for performing certain behaviors. In getting Dee Dee up the ramp and into the car on the actual day of her veterinary trip, a human to scratch her back helped to keep her settled.

Challenging Setback

Unfortunately, our gradual acclimation timeline was thrown off because of a hoof injury that required veterinary care sooner than we had planned in our training timeline. We had to adapt the foundation we did have to help Dee Dee into the car, despite not having the full timeframe to practice with the ramp. This big jump was undeniably going to be too much for Dee Dee, so we coupled our training efforts with Dr. McLaughlin to provide pre-visit sedation that would keep her calm while still alert and mobile.

The first attempt at sedation wasn’t enough to take off the edge. Rather than forcing the issue, we settled on stopping with her moving partway up the ramp for treats and then taking a break when we noticed that past that point she was showing increased signs of FAS. The dose was adjusted, as was the angle of the ramp, so that it had a more gradual incline. Dee Dee then loaded calmly and was on her way, this time with less distress and visibly less mess.

Dee Dee’s list of known tricks was used when she arrived at the vet to increase her familiarity and cooperation with the staff and to pair the positives of trick training alongside care. The team also created a relaxed ambiance by dimming the lights and playing calming classical music. Then, by giving her pre-sedation medication of oral Valium hidden within food treats, she became sleepy and calm to the point that a sedation mask was easily placed over her nose. The care for Dee Dee’s hooves was then able to be performed without fear, anxiety, and stress being associated with the experience.

Continuing Education

After her visit, Dee Dee’s instruction continued, along with desensitization to hoof care at home. She has also learned to give in to pressure rather than to fight against it to help both with her walks and with tolerating minor restraint or guidance. Dee Dee has also been working on informational cues that teach her to turn when asked, even learning to differentiate left from right turns when asked; yet another sign of the brilliance of pigs.

The future for Dee Dee is full of hope with the help she was provided through Fear Free care. Despite a less than ideal start, she’s on track to become the healthiest and happiest pig she can be.

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Mikkel Becker, CBCC-KA, CPDT-KA, KPA CTP, CDBC, CTC, is lead animal trainer for Fear Free Pets. She is a certified behavior consultant and trainer who specializes in reward-based training that’s partnered closely with the pet’s veterinary team. Mikkel is coauthor of six books, including From Fearful to Fear Free.

Puppy Socialization: Running a Puppy Socialization Program in Your Practice

Normal or abnormal, all puppies can benefit from a puppy socialization program. Offering a puppy socialization program in your practice is a great way to have your clients bond with the practice, monitor puppy development, and ensure that clients get support during this critical period. In this final webinar in the puppy socialization series, Rachel Lees, RVT, KPA CTP, VTS (Behavior), reviews how to set up a program, tailor it to your practice, and support puppies who are “lemons” during their participation.

Puppy Socialization: Is This Puppy Normal or a “Lemon”?

Once you know what you are looking at and can identify puppies who are “lemons,” what do you do about them? In this webinar, Dr. Elizabeth Feltes, ACVB Resident in Private Practice, and Amanda Eick, RVT, KPA CTP, VTS (Behavior), cover options from pheromones to supplements to medications used to get these little lemons back on track and keep them in their homes. Find out how they approach these puppies during puppy consultations and what you can do in your hospital to improve the lives of everyone involved.

Sponsored by Ceva.

Crash, Boom, Bang! Addressing Noise Aversion in Dogs

It is estimated that a third of dogs suffer from some form of noise aversion. If you saw 12 dogs yesterday, four of them are likely to develop noise sensitivities in their lifetime. Not only can a fear of sounds be physiologically and emotionally damaging for dogs, but it can also strain the human-animal relationship. This session will provide you with strategies for how to approach, prevent, and treat sound sensitivities, including teaching desired coping skills. Sponsored by Zoetis.

Puppy Socialization: Is This Puppy Normal or a “Lemon”?

Ever wonder if the behaviors a client is describing are normal? What behaviors should your watch for that can tell you if a puppy is going to need more help? In this webinar, Dr. Elizabeth Feltes, ACVB Resident in Private Practice, and Amanda Eick, RVT, KPA CTP, VTS (Behavior), review normal puppy socialization and development and how to identify “lemons” who may show up in your practice. This presentation includes a review of body language in puppies using video and photos. Sponsored by Ceva.