
Reducing fear, anxiety, and stress during visits and procedures takes time, teamwork, and sometimes a little experimentation. Here are three success stories shared by a veterinarian, trainer, and owner.
Tyson’s Turnaround
Tyson is a 12-year-old Schnauzer mix who first came to us last year for a wellness visit. The
owner told us that his previous clinic had to muzzle him, and he was handled somewhat roughly. She wanted to get away from that. On his first visit we just got a feel for his comfort level. He barked and growled at us in the room but took treats willingly. He allowed an otoscopic exam but was tense, and when the stethoscope was introduced, he actively tried to bite. Approaching him with a muzzle sent him into a panic. We sent some Trazodone home with him that day for future visits and discussed doing a set of behavioral visits to help desensitize him to handling and instruments.
Tyson returned five months later for scheduled vaccinations. With Trazodone on board he was still on edge but performed tricks for us and approached us for treats. He allowed me to auscult him while he had treats to eat. This was great progress! We still decided to sedate for the remainder of his procedures to avoid backtracking on his progress.
Over the course of the next year Tyson’s owner took her own Fear Free steps at home, buying her own grooming table and clipping him herself. She was patient with him and even learned to Dremel his nails.
When it was nearly time for Tyson’s annual exam she set up behavioral sessions with us, so we could work on desensitization. We discovered Trazodone made him a little grumpy at home, so we switched to gabapentin, which worked well for him. On his first behavioral visit the difference was obvious. He came right up to staff for treats, did all of his tricks, and allowed us to touch him everywhere. We could feel his belly, touch his ears and legs, and look in his mouth. We started doing mock injections with a capped needle with no reaction. The only thing that still triggered him was obvious restraint.
For his annual wellness visit, Tyson allowed a full exam. We applied topical lidocaine at his injection sites and where we planned to draw blood for a heartworm test. We put a donut collar on Tyson prior to his vaccines as a precaution, and asked the owner to hold his harness to keep him steady (he was really into the treats and a bit wiggly). He did not react to his vaccinations and even held still long enough for us to get a blood draw from his back leg.
Tyson made a huge turnaround, and I think the owner’s willingness to do her part played a big role. It has been great to see the difference Fear Free techniques have made!
Susan Sappington, DVM, Rock Bridge Animal Hospital, Columbia, Missouri
Elke’s Excellent Experience
Elke had her annual veterinary checkup yesterday, and by doing some simple things we were
able to make her visit less stressful and even a bit enjoyable. Our veterinarian is part of a Fear Free practice (Thank you, Animal Hospital of North Asheville) and embraces a cooperative care approach that allows animals to have choices and dictate the pace at which we move through the visit.
In the photo, you see that there is a comfortable mat for Elke to use. Having a soft spot to rest on is so much nicer for dogs than just having the cold, hard floor. She was a bit nervous, so we created a treat search for her by hiding treats in the blanket and Kong. It is one of her favorite things to do, and sniffing is an activity that we know helps calm dogs. During the actual exam, all of us (veterinarian, veterinary technician, and myself) gave her treats each time a new body part was examined. While Elke does not love going to the veterinarian’s office, with cooperative care and the Fear Free method she was able to relax and have a calm visit.
Joann Rechtine, CPDT-KA, MS, MPH, RN, The Loose Leash Academy, Black Mountain, North Carolina
Roger’s Routine
We were beside ourselves on how to handle taking Roger to the vet. We put him through basic obedience and advanced obedience classes twice to learn manners and how to act appropriately. He has done great in our home and in our families’ homes as we know how to handle his anxiety. In our vet’s office, though, Roger would go crazy as his anxiety shot through the roof from all the smells and people. Thanks to the Fear Free program and team at Frey Pet Hospital, Roger can feel safer and happier going to the vet now. We are thankful for Fear Free Way!
Nicole Schroeder, Cedar Rapids, Iowa




When Fiona first came to us at Gamble Pet Clinic, an examination without a fearful reaction from her was impossible. An attack by another dog at a young age had caused her to be anxious and nervous ever since. She had been muzzled at every veterinary clinic since her attack until coming to Gamble Pet Clinic. She was fearful initially, trying to nip at the doctor and staff when they attempted to examine her.
I took the Fear Free course. It was interesting and useful. I’m now working with two local veterinary offices who found me through the Fear Free website.
Sal was brought to us to establish why he had been having chronic vomiting and diarrhea. When I approached him in the lobby, he immediately pinned his ears and retreated under the couch. We brought him into an exam room, and he warmed up a bit but was still wary. Mom and Dad mentioned that in the past at other clinics he was taken to “the back” for vaccines and they could hear him vocalizing from the exam room.




Hunter, a 2-year-old mixed breed, enjoys looking out the windows in the lobby of our clinic. By starting his visit there, asking his mom questions and listening to his heart and lungs, we can make sure he is comfortable enough to continue his exam in the exam room. But it was a different story when he first came in almost two years ago. Because of a previous frightening experience at another clinic, he was wary of us and the handling and procedures being done. He would bare his teeth, growl, and even try to nip at Dr. Gamble’s hands when she tried to touch him. Through consistent Victory Visits, pre-visit training and medications, and desensitization to areas where vaccines and other needle pokes are typically given, we are now able to provide him and his owner with a comfortable and rewarding experience every time he is in. Now he sits patiently and lets Dr. Gamble examine him—with the help of some cheese and marshmallows, not to mention smears of his favorite treats, peanut butter and canned food. During Hunter’s victory visits, we commonly work on the desensitization process without actually following through with an injection. “Happy visits, along with some training classes and behavior work on our part, have made a world of difference to Hunter,” writes his owner, Beth. “Hunter is now excited to see Emily, Heather, Dr. Gamble, and many other staff members as soon as he walks through the front door. He is a much happier dog at the vet thanks to Gamble Pet Clinic’s Fear Free work.”
Recently, there was an event called Woof Fest held during a downtown pub crawl. Our clinic sponsored “Dog Trivia,” and I focused the questions on a pet’s emotional health, such as “Is this dog’s body language calm or stressed?” and “A dog wagging their tail is always happy. True or False?” Hundreds of people played our trivia game, and it was such a rewarding experience to educate the public on the topic.
Sammy had grown up in a hoarding situation and was fearful at the time of his adoption. Unless he was sedated, the six-year-old dog would bark and lunge or even eliminate from fear during veterinary visits. A prescription for an SSRI helped and the team tried additional medications at different doses, but Sammy would push through the medications and continue to show fear aggression. At first, he was unable to generalize that humans weren’t scary, so it was important for him to see the same person at the hospital on each visit. That wasn’t easy, but eventually the right person came along who was able to take the time and effort for Sammy to become comfortable. It took six months of Victory Visits spent eating chicken, practicing chin rests and lying on his side, and undergoing desensitization to having his leg shaved, the scent of alcohol, application of a topical product for numbness, and the pretend poke of a needle, but in July Sammy underwent his first successful blood draw. Now we are routinely doing happy visits to keep the momentum going.
Bruno is a goofy 8-year-old Bull Arab Cross (a type of Australian working dog). He has always been very friendly at the vet, but once pats stopped and the examination started, he would become suspicious and communicate his discomfort with aggressive behavior. Fortunately, Bruno’s owner has been committed to training. They had private training sessions and attended a Ready, Vet, Go! course. As part of Bruno’s training we incorporated a lot of owner education on subtle body language changes, as well as start and stop cues for Bruno. Bruno was trained with a sustained chin target, using a towel on a chair, as his start cue, meaning “I’m ready for procedure.” If he lifted his head, we immediately stopped the procedure. Bruno was also trained to be comfortable with a Baskerville Ultra Muzzle. We spent time teaching Bruno specific body parts such as tail, ear, and scruff, so that he knew what was about to happen. Over time we were able to pair several good vet clinic experiences (training on a Sunday in clinic) with lots of his fave foods, body scratches, and games. We also introduced veterinary equipment, including syringes, blunt needle, alcohol swabs, and stethoscope. When we weren’t actively training, he was taught a default “chill” behavior and rewarded for relaxed head, tail, and big breaths. He had several socialization visits at the vet, and when he required surgery for a lump removal we did practice runs with pre-visit medication to see what would work best for him. A planned course of action on admission saw him anesthetized as soon as possible to limit buildup of anxiety. Since then Bruno has had further training sessions and socializing vet visits. Recently he had his vaccinations and we were able to give his injection without any restraint by utilizing his muzzle and target training. Bruno is a great example of what teamwork can achieve when you have a committed owner and a Fear Free-trained vet and trainer, not to mention a goofy, food-motivated dog!