Skip to main content

Blog Archives

Taking the Stress Out of Veterinary Care for Clients & Patients Through Technology

Fear, anxiety, and stress should not be barriers for any pet or pet parent when they need care from their veterinary team or other care providers like groomers, walkers, trainers, or pet sitters. Technology is bringing the world as we know it closer and making our day to day lives easier and more convenient. BabelBark has new technology tools that make caring for our beloved pets easier and better. Tanya Cooper, the Director of Veterinary Sales at BabelBark and a Fear Free Certified Professional, explains how the veterinary care team can be unified with the care providers in a pet’s life for better sharing of information between visits and how BabelBark’s tools of remote patient monitoring and enhanced communications can allow you to provide high-quality care that considers the wellbeing of the pet’s body and mind.

Reducing Fear in Veterinary Dentistry for Pets & Pet Owners

In this webinar, Heidi Lobprise, DVM, Diplomate AVDC, will show you how to apply the core concepts of Fear Free to make sure pets get the dental care they need. Sponsored by Zoetis.

Communicating Fear Free to Pet Owners: Why It Matters

If you’re not sure what “Clients are made aware of Fear Free tools and techniques” means or not sure why it matters, then join Practice Certification Manager, Dr. Rachel Abrams for a down-n-dirty discussion of what this looks like and why it made its way into the Practice Certification standards.

Puppy and Kitten Socialization Bingo

The socialization period of puppies and kittens is extremely important in the formation of a happy, healthy, and well-adjusted pet. Help your clients take full advantage of this in a fun and engaging way with these socialization bingo cards!

|

From Pit Bulls To Pugs: State Farm Is A Good Neighbor

Learn now to educate adults and children about responsible pet ownership, the importance of being kind to animals, the benefits of volunteerism, why State Farm doesn’t judge dogs on the basis of breed when issuing its policies, and the 25-year history of the State Farm Arson Dog Program, one of the only accelerant detection canine training programs in North America. Sponsored by State Farm.

||
By Kim Campbell ThorntonDo you talk to your clients about whether their pets are in pain? It can be a difficult subject to discuss, in many instances because it just doesn’t come up. Sometimes pet owners overlook subtle changes in behavior that can indicate pain or assume that those changes are a normal by-product of aging. You may need to bring up the subject yourself, especially if you are seeing a senior pet or one who resists examination.

“I wish we would talk more about it,” says Joyce A. Login, DVM, Zoetis senior manager of veterinary specialty operations. “Sometimes I think we don’t bring it up in the room as much as we could. It’s a challenge.”

As a veterinarian you are trained to see and feel changes in pets that owners might not, such as abnormal postural displays or heat on a specific joint, but listening to what people say about their pets’ behavior and drawing out details with questions is an important part of the exam process.

“We can help the owner when we’re asking history and possibly pull out some information in how we ask our questions,” Dr. Login says.

Some of the following obvious and not-so-obvious statements you might hear from owners can open up a discussion:

–He doesn’t like it when I touch him there.

–She doesn’t always use her litter box anymore.

–He used to enjoy being picked up but now he squirms away.

–She’s started pooping inside the house even though she has a dog door.

–We used to go on long walks, but now he conks out after a mile.

–She’s reluctant to go up or down the stairs.

–He doesn’t jump on the bed or sofa anymore

–She used to love the kids and now she walks away when they want to pet her.

–He doesn’t groom himself very well anymore.

–She sleeps in the closet instead of hanging out with us while we watch TV.

Changes in litter pan behavior are much more likely to indicate that a cat has pain issues rather than a urinary tract infection. Dogs who defecate outdoors and then defecate again in the house may be doing so because it’s painful for them to squat for very long so they don’t complete the act outdoors. Animals who potty inside the home even though they have a pet door may find it painful to go through the door because it whacks them on an already aching hind end as they exit.

The real red flag is resistance to touch, says Robin Downing, DVM, DAAPM, DACVSMR, at Downing Center for Animal Pain Management in Windsor, Colorado.

“While animals cannot and do not anticipate or fear their own death, they very much anticipate and fear pain,” she says. “As a consequence, when we as veterinarians meet and interact with dogs, and particularly cats, who are reluctant for us to handle them, the most likely explanation is that those animals are painful and they know that when a human touches them it hurts, so they are anticipating and fearing that pain and doing everything they can to prevent being handled.”

Before performing a pain palpation, she demonstrates the amount of pressure she’ll be using on an owner’s forearm, so the person recognizes that it’s not a painful level of touch.

Finding that what they thought were breaks in normal behavior—not socializing, not wanting to be touched or picked up, losing housetraining or litter box training—signal that an animal is in pain can be an eye-opener for owners. Some break down in tears when they realize their pet has been hurting.

“We have a clientele who believe it’s a normal thing for their dog or cat to become less active as they age because they’re getting old, and what we need to do now is really shift our attention to educating our clients to understand that old age is not a disease and that there are things we can do to prevent these negative consequences from happening in the first place and specific things we can do to intervene on a dog or cat’s behalf if they are in pain.”

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Force Free Training Books for Clients & Staff

Mikkel Becker, Lead Animal Trainer for Fear Free Pets, CBCC-KA, CDBC, KPA CTP, CPDT-KA, CTC, Fear Free Cert, BA Comm

Fear Free’s Lead Animal Trainer, Mikkel Becker, CBCC-KA, CDBC, KPA CTP, CPDT-KA, CTC, Fear Free Cert, BA Comm, will provide you with resources to deepen you and your staff’s understanding of canine and feline behavior and a provide a plethora of options you can confidently share with your clients.

|

Practice Certification Info: Client Education

What makes client education Fear Free? In less than 5 minutes, this webinar provides an overview of client education “dos and don’ts” to ensure your client education library meets the Fear Free Certified Practice Standards.

||||||

In this one-hour module, client service representatives will learn how to quickly assist pets entering with FAS, educate clients about Fear Free in person and on the phone, guide them in preparing their pets for future visits, provide resources and referrals, organize community outreach activities, and create protocols for the whole team to follow.

This module is open to all professionals that are already signed up for the certification program.

The Vital Role of Client Service Representatives is divided into five lessons:

  • Lesson 1: Communicating with Clients
  • Lesson 2: Creating a Welcoming Experience
  • Lesson 3: Advising Clients on Transporting Pets
  • Lesson 4: Reducing FAS in Other Pet Activities
  • Lesson 5: Getting Involved in Community Outreach

This course is approved for 1 hour of CVPM CE