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Fear Free Groomer Client Report

When it comes to creating Fear Free grooming visits, thinking about an animal’s individual needs is critical. Communicating those needs to the pet’s owner is also very important, as many of the pet’s preferences and behavioral tendencies carry over into other aspects of the pet’s life and future grooming visits.

Use this digitally fillable or printable “Groomer Client Report” to help connect with the client and ensure they go home with an understanding of their pet’s needs and emotional health while at the groomer.

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By Liz Bales, VMD

If we asked a client, “what are you doing for environmental enrichment?” the likely response would be, “what?”

And that’s a problem.

In our profession, we suffer from compassion fatigue.  I get it. I really do. Our clients break our hearts and wear us out. When they are at the end of their ropes because their cats are chronically urinating outside of the litter box, they might implore us to perform a convenience euthanasia. When their cat has destroyed their furniture and they just can’t deal with it anymore, they ask us to perform a declaw. When their cats keep fighting with each other we drain their abscesses, sew them up and talk about re-homing. And to top it off, if we either recommend an alternative or tell them that we don’t perform a debatably ethical service, we risk having our Yelp reviews tarnished. Some days it is just too much to bear.

But, my colleagues, we CAN get in front of this problem. After all, isn’t this why we became veterinarians? Our clients are looking to us for education and support at their first kitten visit. They are looking for more than vaccines and screening blood work at their annual visits. The time to inform and educate our clients about environmental enrichment is before the human-animal bond, and our professional spirits, are broken.

The science is there. The American Association of Feline Practitioners has beautifully laid out the 5 pillars of feline environmental enrichment, why they are important and the consequences of denying our cats the resources that they need to be physically and emotionally healthy in the indoor environment.

In case you have not had the opportunity to read this entire paper, here’s my favorite bit:

“Many behavioral and physical disorders that are seen in cats are often secondary to stress from lack of appropriate stimulation. Environmental enhancement (EE) should be part of the overall treatment plan for these disorders. As part of the wellness exam, it is the responsibility of the veterinarian to discuss the current state of the environment and to provide resources for EE to indoor cat owners.

It is well known that if an appropriate environment is not provided for indoor cats, they are at greater risk of stress induced illnesses such as the following:

  • Feline lower urinary tract disease
  • Obesity
  • Different forms of aggression
  • Over grooming and other compulsive disorders
  • Upper respiratory infection

In an attempt to prevent the above conditions, it should become routine for the veterinary team to inform owners of the importance of EE and to provide resources to owners. It is also important to consider EE in shelter cats for the same reasons.”

The cats are counting on us to get this information from the page to their caretakers. One way or another, this is a veterinary job—our job!

We study kidney disease, endocrine disease, ophthalmology, oncology, along with so many other specialized areas of medicine and thus we are prepared for those cases when they walk through our exam room door. But do you know what every cat in our care has in common? Every cat is our care is completely dependent upon their human to create an environment where they stand a chance of being physically and mentally well. Are we prepared with information and resources to treat or cure this?

If I haven’t convinced you yet, I would like to share with you the statistic that changed my life. Do you know the #1 cause of death for cats? My guesses were kidney disease, or hyperthyroidism. Nope. Well, we know so much about feline obesity and it’s consequences, perhaps that’s the answer? Again, no. The #1 cause of death for our feline patients is euthanasia.

So what do we do about that? Where and when do we talk about environmental enrichment? We are already squeezed with the amount of information we need to simultaneously digest and communicate back to our patients in addition to the procedures that we need to cram into a 15-20 minute appointment, it might seem impossible. Easier said than done, of course, but why not simply train our technicians (and ourselves) to carve out just a little extra time for every feline appointment to walk the client through the five pillars of environmental enrichment. At the very least, there are resources available both digitally and in print that we could simply email to our clients or hand out in our waiting rooms or at check out.

Just like with Fear Free, I promise you it’s worth it. Sometimes those seemingly small things can make all the difference for the pets we took an oath to help treat. And also like Fear Free, the benefits will actually save us time in the long run.

As a profession, we can figure out how to incorporate this into our practice. I know we can. And the time starts now, with a very simple question:

“What are you doing for environmental enrichment?”

In the Fear Free practice, trainers and veterinary professionals form a symbiotic relationship for the benefit of the patient’s health. On this podcast, Mikkel Becker, chief developer of the Fear Free Trainers Course, gives her thoughts on the place of trainers in patient’s health and wellbeing, what the relationship between trainers and vet professionals looks like in practice, and more!

Completing the Fear Free Animal Trainer Program allows trainers to work in partnership with veterinary teams to prevent and alleviate fear, anxiety, and stress and improve an animal’s emotional wellbeing during veterinary care and home care. This certification program is designed to give qualified animal trainers the knowledge and tools required to begin implementing Fear Free techniques with their clients’ pets at the veterinary hospital, through in-clinic training classes for puppies and kittens, and in day-to-day training of animals in the home.

Trainers who complete the Fear Free Animal Trainer Certification Program will acquire the skills to manage and handle dogs and cats alongside the veterinary team during veterinary visits and care to ease the pet’s apprehension regarding exams, procedures, and other care. The techniques may also be used in a home setting for carrying out or administering specific veterinarian-prescribed care plans or routine care like grooming. Most important, the Fear Free animal trainer is equipped to prepare pets for what to expect at the veterinary clinic so they have an enjoyable, stress-free experience.

By collaborating with and complementing the veterinary team’s efforts, the trainer can better provide preventive services and partner with the veterinary team to address training and behavior concerns, working from a whole health concept and with the oversight of the pet’s vet. In doing so, the pet and pet parents have a higher quality, unified team providing quality, complete care.

The purchase of the Fear Free Animal Trainer Certification Program provides you with an annual membership for the program, which requires an annual renewal fee and completion of additional annual CE to maintain your membership.

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Even the best strategies and ideas will fall flat if you can’t get your staff on board with them. This is especially true when it comes to implementing Fear Free. In this first part of Episode One, featuring Kathryn Primm, DVM, and John Talmadge, DVM, we not only talk about the importance of getting your staff excited and invested in implementing Fear Free, but also how that process looks in both a small and large practice. Do you need to set staff meetings? How do you pick your “Fear Free Advocate” like discussed in the modules? These questions and more are addressed in part one of our very first episode.

Over the last few decades, dental health has come to the forefront of veterinary care. Dental care can be one of the most lucrative and effective parts of your business, but how does Fear Free fit in? Dr. Jan Bellows, one of the most renowned experts on veterinary dental care, gives his thoughts of the importance of dental care and the role of pet owners in this podcast.

Want to take your Fear Free education to the next level? In this podcast you’ll learn about the exciting new content we have in store for you in the Level 2 course you will receive with your renewal. The Level 2 module chairs and authors, Dr. Kathryn Primm, Monique Feyrecilde LVT and Kelly Capasso join us to talk about Fear Free Level 2 and how it will make your medicine and work even better.

Customer Service Representative Fear Free Training Tool

This checklist is mainly used for customer service representatives. Each client can be assured a Fear Free experience because the person on duty is ensuring that each box is checked throughout each client’s experience.

See What Changes Can Be Made in Your Hospital

This tool will guide you through recognizing stimuli that may affect the senses of clients and patients. As you take a fresh look at your own practice, you’ll begin to see what changes can be made. From there, you’ll write down what changes can be made while having access to helpful tips and resources to ensure your practice is sweet on the senses.