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Course Overview

As a Fear Free groomer, you now understand the benefits of grooming this way. But what about explaining it to your clients or your colleagues? If you sometimes meet resistance or questions and would like some quick and handy “sticky scripts” to use for both your peers and your clients, this module is for you!

Created based on feedback from Fear Free Certified Groomers and written exclusively for them, this one-hour module will equip you with short phrases to make explaining different aspects of Fear Free simpler for you.

This module is COMPLIMENTARY to all professionals that are already signed up for the certification program.

Client and Colleague Communication is divided into four lessons:

  • Lesson 1: Defining Fear Free Grooming
  • Lesson 2: Communicating with Colleagues
  • Lesson 3: Addressing Common Challenges
  • Lesson 4: Turning Clients into Teammates
Arden MooreWhile there are no national statistics available on the rate of adoption of black pets versus ones with light-colored coats, shelter experts say that creative, cost-saving strategies are educating people and drawing attention to black cats and dogs to help them land in loving homes. Here’s how they’re doing it.

But first, let’s debunk a few myths about black dogs and cats. For starters, there is no scientific basis that black cats bring bad luck. Or that black dogs seem to be more at risk for health issues.

Okay, it may be trickier to take a selfie with a black dog than one with a red-and-white coat, but it can be done.

One common belief is that dark-colored dogs and cats have a more difficult time finding homes. That may or may not be true.

“In shelters, we do tend to see black dogs and cats get overlooked by potential adopters,” says Gary Weitzman, DVM, veterinarian and president/CEO of the San Diego Humane Society. “But it may not be as significant as we once thought. There are some studies that show that there are simply more black pets because black coloration is a dominant gene. Sure, black pets can be undeservedly overlooked by adopters, but the good news is that there are wonderful people who will only adopt black pets knowing this.”

Get Them Seen

At the San Diego Humane Society’s shelters located throughout this Southern California county, the staff hosts special adoption promotions for black cats and dogs. They also reach out on social media and to the news media during such holidays as Black Friday, Black Cat Awareness Day and Black Dog Awareness Day.

The shelter also recruits professional photographers who volunteer their time and talents to photograph all their adoptable animals, with special attention given to showcase those sporting black coats.

San Diego has also lifted its policy of not allowing people to adopt black cats during the weeks leading up to Halloween. Cats of all colors are up for adoption year-round.

“The fear was that these cats would be used in satanic rituals, which is a total myth,” says Dr. Weitzman. “The results? Most of the cats were euthanized due to shelter overcrowding. Preventing hundreds of animals from finding good homes by putting up unnecessary and ineffective barriers isn’t the answer to protecting them.”

In St. Louis, the Humane Society of Missouri found a clever way to showcase black dogs.

“In 2016, we had a large number of black dogs here, so we developed the Black Dog Club,” says   shelter animal behavior manager Linda Campbell, RVT, CPDT-KA, who is one of only 16 veterinary technician behavior specialists. “Everyone who adopted a black dog got a Black Dog Club t-shirt and every six months or so, we would host a get-together with Black Dog Club adopters at a park we have across the street from our shelter. Now, we no longer have a problem adopting out black dogs.”

As for black cats, Campbell says giving clever names to adoption campaigns works. The shelter has been successful with its “Desperate House Cats Looking for Homes” (a play on the popular television shows named Desperate Housewives) and “Pick Your Price” (a play on long-running game show The Price Is Right). Adopters often receive a free bag of cat food and qualify for a free veterinary visit. Black kittens and cats up for adoption often sport pastel-colored collars to help them stand out.

“Our volunteers are trained in our feline enrichment program,” says Campbell. “These volunteers interactive with cats and kittens in our get-acquainted rooms with battery-operated toy bugs for cats to chase. For our shy or reserved cats, we spend time helping them relax in their kennels by taking the stick end of a wand toy and wiggling it under newspaper. We have found that they are not as afraid of seeing the stick moving as the other end of the wand toy. And, we do a lot of brushing for the cats. It has helped bring out the confidence and the personalities of our cats.”

Color Coded

The walls in the dog kennels have been lightened in color to help black dogs show up better. And, to encourage these dogs to be more interactive with potential adopters, the staff has installed Snack Tracks with a how-to sign posted on each kennel that sports glass fronts, not open cage bars.

“We take a colorful PVC pipe and install it in front of the kennel and into the cage,” explains Campbell. “There is a cup with dog food next to it. Anyone passing by can drop kibble into the tube to fall into the dog’s food bowl. So, instead of the dog jumping, they stand and look at the potential adopter and then look at the bottom of the PVC pipe. Kids especially love dropping treats in. This has really helped our adoption rates.”

Equally effective has been working with photographers who know how to use proper lighting and welcoming settings to take photos of black cats and black dogs up for adoption.

“A lot of these animals have wonderful personalities and we make sure to tell their stories so that when people come into our shelter, it is the personality of that animal – not the color of his coat – that matters most to them.”

Move Along

In the Minneapolis area, the Animal Humane Society ranks as the third largest animal shelter in the United States. It actively works with shelters in the South and local rescue groups to transport black dogs and black cats to their large shelter to give them better chances of being adopted.

“We do four transports a week to Alabama, Texas and Mississippi to bring back to our shelters senior dogs, special-needs dogs and of course, black dogs,” says Mary Tan, Animal Humane Society public relations manager. “We purposely tell them not to send us their highly adoptable pets – send us the ones who need help getting adopted. About 70 percent of the ones sent to us have behavior or health or age issues.”

Tan shares the story of a black dog named Buddy who was extremely obese. The staff worked with shelter veterinarians to help this Labrador retriever shed 50 pounds and surgically remove fatty tumors. When Buddy was down to 150 pounds, they staged weekly public weigh-ins – an event covered by the local media. As he lost excess pounds, his friendly personality emerged and so did his activity level.  He got adopted when he was at a healthy 98 pounds.

“The story of Buddy’s weight loss was highlighted during the television ratings sweeps, so that helped bring attention to him and black dogs,” says Tan.

Tan also sees the value of teaming up with non-pet groups in her area. She recalls the day a young man surrendered a young black cat because he could not find an apartment that permitted pets.

“This young cat was scared, cowering in the back of his cage and would not eat,” says Tan. “So, we moved him into my office and within a day, he was all over me with affection. He had also been declawed and a senior living home was looking for a declawed cat for their residents. Binx is now happy bringing joy to residents there.”

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Arden Moore is The Pet Health and Safety Coach. She is a best-selling author, radio show host, in-demand speaker and master certified pet first aid/CPR instructor who travels the country teaching with Pet Safety Dog Kona and Pet Safety Cat Casey. Learn more at www.ardenmoore.com and www.facebook.com/ardenmoore.
Rachel Lees
Pet owners teach their animals a variety of cued behaviors that can be helpful for veterinary professionals in the exam room. “Sit” can help keep a patient stationary during an examination. When a patient knows the cue “High Five” or “Paw,” this may aid in assessing interdigital infections or performing nail trims.

One such skill that can be helpful for the veterinary team is targeting: teaching the dog to touch the nose to an object or hand. This behavior can be helpful in a few different ways.

Getting Patients from Point A to Point B

Many patients are uncomfortable with moving onto a lift table, scale, or even moving down the hallway. Instead of forcing the pet, we can use a hand target to move patients who have limited FAS. If this behavior is strong enough, most patients will be more excited about the opportunity to nose-target a hand to gain reinforcement and be less concerned about the “scary” object they need to step on. Using a hand target also gives us the option to keep our hands off of patients if they are concerned or conflicted with being touched by an unfamiliar person.

Instrumental Persuasion

Many patients are fearful of the veterinary instruments used during examination. With targeting, we can change the way they feel about the tools while allowing them to control the interaction. This can be done by presenting an exam tool and allowing the patient to interact with it on their own and then giving reinforcement.

In short, repeated training sessions, the patient learns that when the object is near, amazing things happen when they interact with it. Instead of a fear-related response, we can create a positive response toward presentation of these tools.

Teaching This Skill to Patients

Start this skill during preventive exams with pets who have a low FAS score. Puppies and kittens may be the best patients to start working with because they don’t have any preconceived notions.  Patients with a high FAS score may need more therapy, and using this technique may cause additional FAS. Wait to add it until after Victory Visits show that the patient’s FAS is reduced in the veterinary hospital.

If you are a Fear Free Professional, using treats in the exam rooms should be old hat to you. As you teach this skill, use treats to reinforce any interaction with exam tools, the patient stepping onto the table, or interacting with the veterinary team (hand target).

Using a word (Good!) or a tongue “click” may be helpful as an event marker. An event marker gives the patient information about the behavior goal and can capture the desired behavior. In the case of teaching a patient to target, the goal or “wanted” behavior would be to use the event marker when the patient interacts (noses, touches, licks, or sniffs) the object or hand we are using as the target. Always follow the event marker immediately with a treat.

When teaching this behavior, offer the object one to two inches from the pet’s nose. When the patient interacts with the object, use the event marker and reward the patient with a treat. If the patient shows concern regarding the object or FAS increases, move the object farther away until the patient is more comfortable. You may need to break down the behavior into smaller steps to get the patient to interact with the object. These small approximations may include capturing the behaviors of looking at the object, moving toward the object, touching the object with paw or nose.

Example: Presenting a Stethoscope

With an FAS 0 to 1 patient, present the bell of the stethoscope a few inches from the patient’s nose

Observe for any nose touching or interacting with the stethoscope

Say the word “Treat” when the patient’s nose touches the stethoscope

Move the bell of the stethoscope away and give a treat

Repeat if the patient is loose, relaxed, and eating during this training session. If the FAS score increases, discontinue and reassess with the veterinary team.

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Rachel Lees, a Level 3 Fear Free Certified Professional, is a veterinary technician specialist in behavior, a KPA certified training partner, and lead veterinary behavior technician at The Behavior Clinic in Olmsted Falls, Ohio. She loves helping people create and maintain a strong human-animal bond.

 

Course Overview

There are lots of ways to make visits Fear Free when there is time for you and the client to discuss the animal’s FAS, add pre-visit pharmaceuticals, take your time, and even postpone non-essential procedures. But, what about in an emergency or critical care situation? Even though the procedures are not elective, there are still things you can do to help ease patients’ FAS.

This course, approved for 1 RACE CE hour, was written by Kenichiro Yagi, MS, RVT, VTS (ECC, SAIM)

There are four lessons in this course.

Lesson 1: Challenges in Emergency and Critical Care
Lesson 2: Why is Fear Free Important for ECC Patients?
Lesson 3: Solutions for Patients in the Emergency Room
Lesson 4: Solutions for Patients in Critical Care

Although animal trainers can typically recognize the external signs of an animal in serious pain or distress, they are not necessarily aware of what’s going on inside the animal’s body and how it can affect their behavior. This module will discuss common conditions as well as take an in-depth look at pain management strategies and the effects of pain and stress on an animal.

This module has been approved for 1 RACE CEU and 1 CEU from CCPDT, IAABC and KPA.

This module is divided into three lessons.

Lesson One: Medical Conditions and Special Considerations When Training
Lesson Two: Understanding Pain: Effects, Signs, and Treatments
Lesson Three: Stress and Its Impact on Body and Welfare

How Fear Free and Best Practices Go Hand in Hand in Shelters

 

Implementing best practices in shelters means less animals enter the shelter and if they do, the shelter operates within their capacity for care. In this webinar, Dr. Sara Pizano, Fear Free Certified Professional and animal welfare strategist, discusses how a Fear Free experience in the shelter must be top priority and can only be achieved when the shelter is operating efficiently and all resources used strategically. Tune in to learn how Fear Free and best practices are intricately woven together.

Sponsored by Virox.

Weathering the Storm: Disaster Preparedness for Pet Professionals and Pet Owners

If a disaster hit your community tomorrow, would you and your business be prepared? How about the animals that live in your home or community? It is never too late to begin planning for a disaster or business disruption. In this webinar, representatives from State Farm talk about disaster preparedness, having a business continuity plan, and what insurance does and doesn’t cover. Whether you are a pet professional or a pet parent, this webinar can help you prepare for and recover from the unexpected.

Sponsored by State Farm.

Canine Allergic Dermatitis: Convert Misery to a Higher Quality of Life

What better way to decrease stress and anxiety than by increasing quality of life? In this webinar, Dana Liska, DVM, DACVD, discusses canine allergic dermatitis and the stress chronic disease causes for dogs, their owners, and the veterinarians caring for them. She also shares tips for decreasing caregiver burden and improve quality of life for everyone involved in the veterinarian-client-patient relationship.

Sponsored by Zoetis.

The Nose Knows: Attending to Aromas to Improve the Emotional Experience

Dogs and cats are known for their remarkable olfactory capabilities. Olfactory experiences and associations can trigger profound emotional responses. In this webinar, Jacqueline Neilson, DVM, DACVB, explores how to manage odors during the veterinary visit to minimize patient fear, anxiety, and stress.

How to Raise a Gentle PUP: 3 Tips to Share with Every Puppy Parent

“PUP” isn’t just short for “puppy.” It stands for three core puppy-raising principles: Praise, Unflappable, and Prevention.

In this webinar, Jacqueline Neilson, DVM, DACVB, covers how to:

  1. Provide puppy parents consistent and concise behavioral guidance during veterinary visits to assist them in raising a gentle, behaviorally healthy dog.
  2. Make sure every puppy parent knows at least three core PUP raising principles: Praise, Unflappable, and Prevention.
  3. Make PUP part of the dialogue for every puppy parent at every visit.

Sponsored by Elanco.