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Kim Campbell Thornton
Managing pain and completing procedures and exams in a way that keeps patients not only calm but actually eager—or at least willing—to participate is at the heart of Fear Free. We love hearing how Fear Free techniques help your patients and your own pets make it through needle sticks, diagnostic tests, and more to receive the care they need in a kind, respectful, and stress-less way both in the clinic and at home.

Fluid Dynamics

My cat Cleo is nearly 17 and receives sub-q fluids regularly at home. She used to grumble and try to get away but once I started Fear Free, I began giving her favorite crunchy treats before, during, and after administering fluids. Now she purrs through the whole procedure, and any time I approach the spot in the house where we do fluids, she walks up for “crunchie time.” I’ve been able to switch back to a larger needle because she doesn’t notice the poke while snacking, which makes administration faster, too.

Kate Regehr, Douglas College, New Westminster, British Columbia, Canada

PVPs for Moose

Last year, Moose came into our clinic with lots of anxiety and fear, so much that we were unable to properly perform a physical exam or collect blood from him. This year, Moose had trazodone on board and his visit went fantastic. Our team was able to get him on the scale, perform a full exam, and collect blood. Moose’s mom was so happy and relieved to know that Moose could have a Fear Free veterinary visit where Moose can feel safe.

Jessica Decock, Georgian Bay Veterinary Hospital and Mobile Services, Perkinsfield, Ontario, Canada

 

Pain Relief, Pet Relief

Chewy had a lot of fear and anxiety at the veterinary clinic, causing her to behave aggressively and making it difficult to give her the care she needed. While training her, I observed various signs of pain, which were most likely adding to her anxiety. I alerted her caregiver to my observations so she could better assess and monitor her dog and update her veterinarian. Chewy and her caregiver had previously had negative and traumatic experiences at a veterinary clinic so I referred them to Keystone Veterinary Clinic, which has Fear Free Certified Professionals who created a handling plan to enable Chewy to have a thorough exam, radiographs, and other diagnostics in a safe and low-stress manner. I also worked with the owner to begin muzzle training. The combination of appropriate scheduling, handling, and sedation, Chewy was able to receive the diagnostics and treatment she needed.

Tabitha Kucera, RVT, CCBC, KPA-CTP, Positively Pawsitive, Cleveland, Ohio

 

Meeting Goals for Gus

Gus had developed severe resource guarding of his food and water bowls, as well as fear and anxiety regarding being touched and having his gear put on and taken off. As a result, he snapped at and bit a walker. We worked closely with his owners and utilized Fear Free strategies and positive reinforcement training to get Gus comfortable with having strangers in the home. We were eventually able to find a solution that allowed Gus to be comfortable having walkers touch and refill his water bowl and approach his food bowl without any signs of resource guarding or fear, anxiety, and stress. Now Gus happily greets his walker at the door, demands affection, and has no issues on his walk or in his home.

Katie Pape, Windy City Paws, Chicago, Illinois

 

Turning Around First-Visit Blues

Yesterday, we had a new client come in for a vaccine appointment for her new blue merle Corgi puppy, which she had picked up the previous day. In the lobby, the pup was quiet and at first glance appeared to be coping well, but once in the exam room, I noticed she was scared and only wanted to stay between mom’s legs. We needed to vaccinate her so she could attend the puppy kindergarten class our behaviorist runs. We were able to get an oral bordetella vaccine in her, luring with baby food. When we attempted to poke with the needle for the other vaccination, though, she cried. We tried to warm her up to us so we would be able to get the vaccination in her. She escalated in the room and turned and growled. We then decided to abort mission. We did not want to ruin her experience at the veterinarian, especially since this was her first time here and she was a baby. We prescribed gabapentin and planned to have her come in the next day, early in the morning, to give her a better experience. Luckily, mom and dad were 100 percent on board with this. They came in the next morning and our front desk staff directed them to a room right away. When we walked in with the vaccine, she was asleep on the table. Dad said she was very sleepy. I grabbed a cup of Braunschweiger and fed her a small piece of it. She eagerly ate it but didn’t move her body. We desensitized and performed gradient of touch and she was fully distracted by the yummy treats. We gave her the vaccine and she never stopped eating and did not even notice the poke. We were thrilled!! Yay for pre-visit medications!

Maria Marano, The Ohio State University Veterinary Medical Center Community Practice, Columbus, Ohio

 

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Kim Campbell Thornton is content manager for Fear Free Pets and is a Level 3 Fear Free Certified Professional. She has been writing about dogs, cats, wildlife, and marine life since 1985.

Thoughtful Touch to Improve the Emotional Experience

How we handle our patients and their tactile experience in our practices can impact their comfort and welfare during the veterinary visit. In this webinar, Jacqueline Neilson, DVM, DACVB, covers best practices to ensure that every physical interaction in your practice offers the best possible pet experience.

Mikkel Becker

The fear of visiting the veterinarian and the anxiety of riding in the car isn’t limited to dogs or cats. Other animals experience these anxieties as well, including pigs. I know, because I was part of a major effort to help one adorably sweet and sizably grand pet pig, Dee Dee, to overcome her fear of car trips and veterinary visits.

Dee Dee’s fears were anything but mild when I met her. At one time she enjoyed riding in the car and veterinary care was a non-issue. But that changed after a spay surgery with a previous veterinarian when she was received third-degree burns from a heating pad during the procedure. The extreme pain and distress of the experience changed her behavior any time she rode in the car or was taken to the veterinary clinic. Any indication that she was going to be placed in the car sent all 250 pounds of Dee Dee into a flailing, fighting fury to flee to safety. She seemingly paired the car ride and traveling to new places with the distress and pain of the one experience.

From Chaos to Calm

Just getting Dee Dee into the car involved recruiting neighbors and the strength of many large men to push, pull, and pick her up into the car while other people blocked her movements and view using cardboard boxes. Dee Dee squealed in panic the entire trip and in her distress peeing and pooping all over the inside of the SUV in which she rode.

By the time I met Dee Dee, not only was she in distress, so was her owner, Olive. She was overwhelmed by the impossibility of getting her pig the care she needed, including hoof trims, a long overdue necessity. Olive was trapped between the duty of caring for her pig’s health and the guilt of not wanting to put Dee Dee through any more terror to get the care she needed. Thankfully, with the right Fear Free partnerships and training, Dee Dee was able to get the physical care she needed without losing her emotional wellbeing in the process.

As a trainer who is Fear Free certified, I was able to incorporate aspects of reward-based training that I commonly use with dogs into my training with Dee Dee. In addition to training, an essential step was to find a Fear Free-certified exotic animal veterinarian. We came across Dr. Alicia McLaughlin from the Center for Bird and Exotic Animal Medicine near Seattle, Washington, who was equally committed to reducing Dee Dee’s fear, anxiety, and stress.

We taught Dee Dee to touch and follow a target, in her case a plastic serving spoon. This became her go-to way to say hi to new people. Targeting was also an excellent way to encourage her to willingly follow toward, away, onto, or off certain spaces to better guide her movements. This was useful both for getting her to willingly approach the car and walk up the ramp, as well as to move onto spaces such as the scale or into the exam room.  

Dee Dee also had an impressive array of other fun tricks we capitalized on as relationship builders for her care, including sit, down, and Zen down, during which she would lie on her side. Such behaviors were vital to earn her participation during care, for keeping her in a stationary position, and for getting a better view of her hooves and belly.

Training for Travel

To get Dee Dee ready, an essential step was to replace her car ramp with a far sturdier version. Dee Dee was petrified of her previous ramp and avoided it at all costs. This time we took ramp training slowly by introducing it on a flat surface and teaching her to walk across it following a treat trail and her target spoon.

After successful ramp crossings on the flat surface, she graduated to higher spaces, including the curb and couch. Dee Dee liked this training so much she often opted to walk across the ramp and lie down atop it in her free time.

Separately, we desensitized Dee Dee to being around the car, including opening car doors or turning on the car while she did tricks, without actually getting in or going anywhere. We incorporated “go to your space” by training her to move to her blanket, which was useful as a portable safe space during trips in the car and at the vet.

In preparation for the visit to the hospital, Dr. McLaughlin prescribed pre-visit medications to help keep Dee Dee calm and reduce her panic.

Edible and Physical Treats

For training treats, we chose small, healthy snacks, including measured portions of her regular food, a cut-up apple or banana, and Cheerios. Our go-to treats were veggies cut into bite-size bits, including red, green, and yellow peppers, and her favorite, cherry tomatoes (reserved for the most challenging behaviors). Dee Dee’s previously expanding waistline began to shrink.

Dee Dee also liked back scratches and “getting forked”: a massage-like action with gentle poking of a fork that sent her into a euphoric trance. We used this to encourage her to relax as well as a reinforcer for performing certain behaviors. In getting Dee Dee up the ramp and into the car on the actual day of her veterinary trip, a human to scratch her back helped to keep her settled.

Challenging Setback

Unfortunately, our gradual acclimation timeline was thrown off because of a hoof injury that required veterinary care sooner than we had planned in our training timeline. We had to adapt the foundation we did have to help Dee Dee into the car, despite not having the full timeframe to practice with the ramp. This big jump was undeniably going to be too much for Dee Dee, so we coupled our training efforts with Dr. McLaughlin to provide pre-visit sedation that would keep her calm while still alert and mobile.

The first attempt at sedation wasn’t enough to take off the edge. Rather than forcing the issue, we settled on stopping with her moving partway up the ramp for treats and then taking a break when we noticed that past that point she was showing increased signs of FAS. The dose was adjusted, as was the angle of the ramp, so that it had a more gradual incline. Dee Dee then loaded calmly and was on her way, this time with less distress and visibly less mess.

Dee Dee’s list of known tricks was used when she arrived at the vet to increase her familiarity and cooperation with the staff and to pair the positives of trick training alongside care. The team also created a relaxed ambiance by dimming the lights and playing calming classical music. Then, by giving her pre-sedation medication of oral Valium hidden within food treats, she became sleepy and calm to the point that a sedation mask was easily placed over her nose. The care for Dee Dee’s hooves was then able to be performed without fear, anxiety, and stress being associated with the experience.

Continuing Education

After her visit, Dee Dee’s instruction continued, along with desensitization to hoof care at home. She has also learned to give in to pressure rather than to fight against it to help both with her walks and with tolerating minor restraint or guidance. Dee Dee has also been working on informational cues that teach her to turn when asked, even learning to differentiate left from right turns when asked; yet another sign of the brilliance of pigs.

The future for Dee Dee is full of hope with the help she was provided through Fear Free care. Despite a less than ideal start, she’s on track to become the healthiest and happiest pig she can be.

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Mikkel Becker, CBCC-KA, CPDT-KA, KPA CTP, CDBC, CTC, is lead animal trainer for Fear Free Pets. She is a certified behavior consultant and trainer who specializes in reward-based training that’s partnered closely with the pet’s veterinary team. Mikkel is coauthor of six books, including From Fearful to Fear Free.

Fear Free Dermatology Diagnostics: What Can I Do Differently for My Patients?

In this webinar, Michele Rosenbaum, VMD, DACVD, shares targeted therapies for the itchy dog, with patient comfort and relief a priority. She presents a streamlined diagnostic workup for the itchy dog to find the underlying cause of the itch. Also covered are Fear Free tips and new helpful dermatology resources to help compliance and ease anxiety and stress for pets and their owners during the diagnostic workup and when designing a long-term treatment plan. She shares communication tips and resources to help pet owners deal with itch flares and ends with an introduction to Itchy Pet Awareness Month (August) with resources to get your team excited and ready.

Fear Free Dermatology: Patient Relief is a Priority

In this webinar, Michele Rosenbaum, VMD, DACVD, discusses a team approach to seeing the itchy dog, with patient comfort and relief a priority. She shares Fear Free tips and new helpful dermatology team resources for CSRs, technicians, and veterinarians to put into practice for each stage of the appointment.

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By Kim Campbell Thornton
Nail trims are the bane of numerous pets and people. Owners don’t like doing them, and assistants and technicians don’t enjoy being “the bad guys” who have to do the dirty deed. Blood draws and even simple exams can bring bad feelings to the forefront, too. Fear Free to the rescue! Get inspired by fellow Fear Free Certified Professionals as they help pets stay cool, calm, and collected during care.

All About Eva

Eva, a spunky and energetic German Shorthaired Pointer, is a staff favorite for more than just her adorable, tongue-hanging-out smile, but there’s one thing Eva never liked: nail trims! Prior to the hospital’s transition to Fear Free in early 2017, it was a challenge to trim Eva’s nails, requiring three or four technicians to assist with restraint, plus a muzzle and calming cap. We started implementing Fear Free teachings right away with all of our patients, but one staff member has really gone above and beyond her commitment to Fear Free training to help Eva overcome her fear. Kayla McNeely volunteered to assist with Eva’s nail trims, and she can now perform Eva’s nail trims solo, standing, with minimal assistance from Eva’s mom, Sheila, who says, “Kayla’s patience and kindness have worked wonders with my girl.” Our hospital requires all staff members to go through Fear Free training to help ensure that all of our clients, patients, and staff have a pleasant experience during their exams. We have seen a tremendous difference in many patients at our hospital since our transition to Fear Free, but Kayla and Eva’s journey together is by far our most successful Fear Free adventure to date.

Beth Chinnick, CVT and practice manager, Compassion Animal Hospital, East Berlin, Pennsylvania

Ruba Loves Laps

One-year-old Ruba disliked having her feet touched and her nails trimmed. We trialed trazodone for six months for all nail trim visits. It started to work well, and we discovered she preferred sitting in Dr. DaCosta’s lap. Ruba now comes in for frequent nail trims with minimal restraint and no trazodone needed. We are so proud of her progress and the team’s dedication to using Fear Free techniques.

Brianna King, Clinic Manager, Watzin Veterinary Clinic, Waterdown, Ontario, Canada

 

Practice Makes Perfect

Mikey Bear used to require sedation before blood draws, but I showed his amazing humans how to hold his back leg for a blood draw and wet the vein while giving him treats to get him used to the feeling. They worked on this for a month, and when they came back, the blood draw was a snap. I discovered they had added another step to the homework and were poking the vein with a toothpick at home.

Jessica Jaffe, CVT, VCA Wakefield Animal Hospital, Wakefield, Massachusetts

 

Thinking Outside the Office

I was on primary care rotations at University of Wisconsin Teaching Hospital, and my first case of the day was a 150-pound Great Dane who had a history of being nervous during veterinary visits and in the presence of strangers. When I was notified that he and the owner had arrived, she went to the waiting room but was told that they were outside in the car. Even with sedation prior to the visit, he was too afraid to come out of the car. After speaking with the owner and assessing the situation, I decided that additional sedation and performing the exam in the car would spare him an immense amount of stress. We moved slowly, made intentional actions, and kept him comfortable. The smooth experience left the owner grateful. I firmly believe we took the pet out of petrified.

Bianca Ferlisi, veterinary student, University of Wisconsin School of Veterinary Medicine

 

From Terror to Trust

When I worked at a veterinary emergency clinic, one of the dogs in the hospital was so fearful that he would begin to thrash and hit his head in the ground if anyone  touched his leash. I sat in front of his cage with my back to him so he could become accustomed to my scent. Then I started placing treats in his cage and turning my back again. Eventually, I opened the door and put a leash on him and sat next to the door. When he came out of the cage on his own, I was able to walk him with no tension on the leash. Gaining an animal’s trust is a beautiful thing.

Shelby L. Dan, veterinary assistant, Downtown Animal Hospital, Toronto, Ontario, Canada

 

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Kim Campbell Thornton is content manager for Fear Free Pets and is a Level 3 Fear Free Certified Professional. She has been writing about dogs, cats, wildlife, and marine life since 1985.

Motion Sickness: Helping the Client/Pet Bond

There is nothing fun about having a client arrive at your clinic with a dog who just vomited all over himself. Many times motion-sick dogs are stuck in homes and are never taken anywhere fun because their owners don’t want to deal with the mess. Clients end up dreading putting their dog in the car, and as a result there’s a disconnect between the owner and dog. In this webinar, Amy N. Newfield, CVT, VTS (ECC), reviews why motion sickness occurs and how to help the client/pet bond get stronger.

Building a Pain Management Pyramid for Pets

Pain in pets is critically important, but it is complex and scientifically intriguing. Both acute and chronic pain in pets can be clinically challenging and easy to overlook because of the ability of dogs and cats to mask and hide their pain from us. Pain management is essential medicine, and better pain management is better medicine. This webinar focuses on building an effective, multimodal pain plan for pets.

Puppy Socialization: Running a Puppy Socialization Program in Your Practice

Normal or abnormal, all puppies can benefit from a puppy socialization program. Offering a puppy socialization program in your practice is a great way to have your clients bond with the practice, monitor puppy development, and ensure that clients get support during this critical period. In this final webinar in the puppy socialization series, Rachel Lees, RVT, KPA CTP, VTS (Behavior), reviews how to set up a program, tailor it to your practice, and support puppies who are “lemons” during their participation.

Puppy Socialization: Is This Puppy Normal or a “Lemon”?

Once you know what you are looking at and can identify puppies who are “lemons,” what do you do about them? In this webinar, Dr. Elizabeth Feltes, ACVB Resident in Private Practice, and Amanda Eick, RVT, KPA CTP, VTS (Behavior), cover options from pheromones to supplements to medications used to get these little lemons back on track and keep them in their homes. Find out how they approach these puppies during puppy consultations and what you can do in your hospital to improve the lives of everyone involved.

Sponsored by Ceva.