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Tony Johnson, DVM, DACVECC
Let’s just get this right out of the way first: animals feel pain.

They have different pain tolerances, just like people do (if I step on my pit bull Gwen’s toe, she never notices, but if I accidentally do the same to my Pomeranian, Turley, she’ll scream, run and hide, and not speak to me for days) but sensing pain comes hand-in-hand with having a complex neurosystem and a big brain.

The challenge for us as veterinarians is how we detect and react to their pain.

To address the complexities of animal pain and its management, the International Veterinary Academy of Pain Management (IVAPM) has declared September to be Animal Pain Awareness Month. (https://ivapm.org/animal-pain-awareness-month/) It’s also Pain Awareness Month for another group of big-brained animals – people.

Treating animal pain will always involve some guesswork until someone develops a way for dogs and cats (and horses and iguanas, etc.) to point to their anatomy and say “It hurts right here, doc.” Until that beautiful day, we have to tease out the sometimes-subtle signals of discomfort and adopt a trial-and-error approach, backed up by science whenever possible.

As an ER clinician, acute pain is what I deal with most. I do see animals with chronic pain, and try to help whenever I can, but for those patients I encourage pet owners to seek the counsel of their family veterinarian, since chronic pain will take a solid partnership spanning weeks or months – things that are impossible in the rushed setting of the ER.

With that as preamble, I’ll share some tips from 25 years of ER pain management.

  1. If a condition is known to be painful, treat for pain. Blocked cats are painful. Pancreatitis is painful. Pyelonephritis hurts. Some diseases have pain baked in, and treating pain should always be part of the initial management plan, yet I very often see pets with diseases such as pancreatitis and urethral obstruction go without pain medication. Until the disease has calmed down, assume pain is present and treat for it.
  1. Recognize the signs of pain. Is that cat sitting at the back of the cage hissing because he is afraid, or is it pain? Is the usually sweet and slap-happy Golden now snapping at the kids because his ears hurt? Recognizing an animal in pain is an important first step in managing pain. A trial of pain medication (perhaps even combined with appropriate sedation) can help tease out the complex web of animal pain responses and decrease the fear, anxiety, and stress of painful conditions and hospitalization. Using a validated pain scale (available at https://ivapm.org/, and many other places) can also help to quantify and track pain during treatment.

AAHA, in 2015, developed guidelines for small-animal practitioners that clearly outline ways to monitor and manage pain: https://ivapm.org/wp-content/uploads/2017/03/2015_aaha_aafp_pain_management_guidelines_for_dogs_and_cats-03.10.17.pdf

  1. Use the right class of medication for the disease. Let’s look again at blocked cats and patients with pancreatitis. A blocked cat who is non-azotemic and going home might benefit from an NSAID used cautiously. A blocked cat with a K+ of 8 and a creatinine of 4? The medical board will be knocking at your door if you give an NSAID.

Same holds true for a dog with raging pancreatitis. If he’s vomiting every time the wind blows, an NSAID will only make matters (way) worse. Opioids have minimal GI effects beyond constipation (which I have not seen as a major problem), and we use tons of opioids in the ER and ICU to manage pain. Our brains (and those of our patients) are hard-wired to receive opioids – it’s a gift from evolution and nature. Use it.

Why do brains have receptors for chemicals produced by a poppy largely grown in the Middle East? I have no idea, but for the sake of my patients I am thrilled that they do, and I make use of it every day I am on the clinic floor.

The opioid crisis has certainly made giving opioids a challenge, with increased regulation and paperwork and changes in the supply chain making some drugs unavailable. Try to keep abreast of what’s on and off the market and do your best to make sure you always have a few options for good pain control on hand. I think every hospital needs to have a full mu agonist such as fentanyl, morphine, or hydromorphone on hand for treating severe pain. Butorphanol is great as an adjunct for sedation for minor procedures like lacerations, but it’s just not potent enough for cases of moderate to severe pain.

  1. Sometime more is more. Treating pain with multiple different approaches can result in better pain control and lower doses of any individual medication. Using a lidocaine sacrococcygeal block to help unblock a cat, combined with a full mu agonist like fentanyl, or an opioid agonist/antagonist like buprenorphine, can treat pain from different angles, as well as make unblocking easier.

Look for creative ways to address pain, using different techniques such as local blocks, epidurals, and topical lidocaine patches. Combining classes of drugs such as NSAIDs and opioids, in carefully selected patients, can achieve results that higher doses of either drug can’t achieve.

I have found that learning new techniques can be a great way to fend off burnout and makes me feel as if I am growing as a clinician. Learning new pain management skills aids me in fulfilling my obligation to alleviate animal suffering. Enrolling in CE classes, attending online seminars, and even brainstorming with colleagues can open new worlds to the clinician who wants to learn and grow. It can also make great financial sense to a practice, as owners now accept and even expect advanced pain-control modalities.

The IVAPM offers consultations in pain management and pathways to become IVAPM-certified as a pain management practitioner. (More info at https://ivapm.org/).

We all want our patients to live long, pain-free lives. Learning about pain and learning new ways to manage pain and recognize it will serve our patients better and help us grow as doctors and people.

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Dr. Tony Johnson, DVM, DACVECC, is a 1996 Washington State University grad and obtained board certification in emergency medicine and critical care in 2003. He is currently Minister of Happiness for VIN, the Veterinary Information Network, an online community of 75,000 worldwide veterinarians, and is a former clinical assistant professor at Purdue University School of Veterinary Medicine in Indiana. He has lectured for several international veterinary conferences (winning the small animal speaker of the year award for the Western Veterinary Conference in 2010) and is an active blogger and writer.
 
 

Opening the Door to Lifesaving: How Portals Can Save Shelter Cats

In this webinar, animal welfare strategist Dr. Sara Pizano will be exploring best practices in animal shelters and how implementing portals and the right disinfectant can decrease upper respiratory infections and ultimately increase live release rates.

Brought to you by Virox Animal Health.

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Stand-Up Comedy with Dr. Kevin Fitzgerald

We invite you to join us for the second installation of our Fun Webinar series to break up your stressful weeks with something to look forward to! These webinars are for our human clients and intended to give you a mental break, learn something new and fun, or cater to your own emotional and mental wellbeing.

We’ve been told laughter is the best medicine, so we’ve asked comedian Dr. Kevin Fitzgerald to fill our prescriptions. Best known for his 11 seasons on the popular Animal Planet television series “Emergency Vets”, Dr. Kevin Fitzgerald practices small animal medicine at VCA Alameda East Veterinary Hospital in Denver, continues to do research, has authored over a hundred peer-reviewed scientific articles, and is on multiple boards for different Denver-area veterinary and zoo associations. In addition to his veterinary career, Dr. Fitzgerald has been performing stand-up comedy since 1986, opening for and working with performers such as Joan Rivers, Bob Hope, Kevin Nealon, Brian Regan, and Norm McDonald.

Dr. Julie Reck, Owner, Veterinary Medical Center of Fort Mill, Fort Mill, South CarolinaMore than ever, pet owners have a strong bond with their pets. That means they are expecting their pet’s experience at the clinic to be enjoyable. Fear Free provides that excellent “customer” experience for both the pet and the pet owner. However, a client’s first Fear Free experience will likely be different from previous veterinary visits and could seem strange. It is important to ensure that each client fully understands that Fear Free considers both the medical and emotional well-being of their pet and realizes the significance of taking both aspects of the pet’s care into consideration.

Three Key Messages for Our Practice

  1. We believe in the power of positive reinforcement. Patients will be treated kindly and receive lots of treats and verbal encouragement.
  2. Fear Free is reinventing the definition of a successful veterinary visit. It is no longer acceptable to “just get it done.” We take into consideration where the patient is emotionally and proceed appropriately, which may mean that some things will not get done during a visit. For example, toenail clipping may have to be done another day if the patient elevates to moderate signs of fear, anxiety, and stress (Level 3 FAS).
  3. Our hospital has a consistent approach to handling and treating our patients: Everyone is practicing Fear Free techniques with every patient.

Below are tips for successfully communicating the benefits of Fear Free to your clients.

Maximize Your Social Media Presence

Currently I have owners seeking out my clinic specifically for the Fear Free experience, but in the beginning this was not the case. It became obvious to me that the benefits of the Fear Free visit needed to be stated clearly in all my communications.

For the pet owner, the Fear Free journey begins before they get to the clinic. I want my clients to be educated consumers, so they “know before they go,” or, in other words, they know what to expect when they arrive at my clinic. My website and my clinic’s Facebook page fully communicate this to pet owners. We take a proactive approach to prepare the client for a positive experience. This includes stating our philosophy on what a good veterinary experience looks like for the pet and the pet owner using videos, testimonials, news feeds, or stories to keep pet owners informed and prepared for that great Fear Free experience.

The Customer Service Representative (CSR) Prepares the Client and Pet for the Visit

Our CSRs are the next line of communication. They are trained to answer any questions about Fear Free and are critical in making sure that the pet arrives safely and prepared for the visit.

Safety includes recommending that the pet is either in a carrier or harnessed/seat belted while in the car, and that they have a collar and leash if walked into the clinic or stay in the carrier until in the exam room. The carrier can provide the pet a sense of comfort.

Being “prepared” for the visit means making sure the pet arrives hungry and that we have their favorite treat ready for them when they arrive. A day or two before the visit, we send the owner a reminder email and/or text with these same instructions.

Continuing to Communicate During the Examination

The examination provides an opportunity to have a conversation with the pet owner, allowing them to feel more involved with the entire process. I will explain what I am doing, such as standing behind the patient instead of examining their head and face first. I will also describe the patient’s emotional status based on the patient’s body language and my physical findings. This prepares the owner for any diagnostic and/or treatment recommendations that I make, and they are more likely to be compliant with my plan.

Additionally, if the patient’s level of FAS does not allow the completion of the exam or planned procedures, such as nail clipping, the client will be more likely to understand because of the ongoing conversation about the patient’s behavior and emotional status.

It is also important that the pet owner understands their pet’s level of fear, anxiety, and stress will change, based on the situation. A dog who typically loves coming to the clinic may behave differently when coming in for examination and treatment of a painful ear infection. Where we may have never needed to sedate in the past, it is necessary now to ensure that the patient had the best possible experience because the dog’s pain has exacerbated his level of fear.

For patients with a history of severe veterinary visit FAS who we are seeing for the first time, we will inform the pet owner that the first visit will be a consultation. We take the patient’s history, perform a visual examination, but forgo the physical examination to keep the FAS level as low as possible. We may prescribe PVPs and/or schedule a series of “Happy Visits” where the patient arrives, receives treats, then leaves before we ever get to the hands-on physical exam.

What About the Client Who Fails to See the Benefits of Fear Free?

For clients who are more interested in “just getting it done,” I will inform them that the goal is to consider the long-term emotional wellbeing of their pet rather than the short-term approach of “just getting it done.” Some clients will understand and comply. For those who do not, we will agree to disagree and part ways.

It is important that the clinic owner and staff back this decision and uphold the values the Fear Free team has agreed upon. This is especially true if the pet owner is loud and unpleasant. Professional affirmation for the decision and support from colleagues can reinforce that one negative encounter with a client cannot undermine all the positive feedback and improved patient outcomes that comes with being Fear Free.

I have found that it is the small consistent changes that accumulate over time that get you to Fear Free. You might start with pheromones and see a subtle difference, then add in Considerate Approach and Gentle Restraint with liberal use of treats and see more of a change. As you continue to master the techniques and communicate the benefits of Fear Free, you will find that you and your staff are emotionally enriched, your clients have a renewed feeling of trust and bonding to you, and your clinic and your patients are actually happy to see you!

Sponsored by our friends at Zoetis Petcare. NA-02292

Heather E. LewisNoise is a notorious problem in shelters. When we reduce noise in shelters, we also moderate factors that cause fear, anxiety, and stress. Controlling noise is both an art and a science. Here are some helpful tips:

  • Create a calm environment and reduce mental stress. Because dogs cause the noise, it is important to ease dogs’ mental stress, so they feel less prone to barking. Regular exercise, outside time, supervised play groups, and walks help them to use their energy in positive ways. Creating feeding, cleaning, and bedtime routines in the shelter whenever possible so dogs know what to expect can also reduce their stress. Limit unpleasant stimulation as much as you can given your means. For example, for some dogs with barrier anxiety, it can be helpful to place a partial barrier on the fronts of their runs, so they have a choice of retreating from visual stimulation. And although it is sound, specially composed calming music may help to relax dogs and promote less barking. When played at low volume, it is meant to create calm rather than to mask noise.
  • Reduce the reverberation. Once you have done everything you can to lower stress through behavioral means, this is when building materials become more effective. Your best place for noise reduction is the ceiling! Choose a ceiling material with a high Noise Reduction Coefficient (NRC). The material should also be cleanable and antimicrobial. This is not impossible, as ceiling materials have improved. We like the Rockfon Medical Plus ceiling panel. This product achieves an NRC of .9, which means that 90 percent of reverberant noise within a tested frequency range is absorbed by the material.
  • Absorb the sound. In addition to the ceiling, you can place sound-absorbing panels high on the wall to reduce noise in the space. Please note that these sound panels are not enough on their own; they must be paired with the ceiling. Choose a panel with a high NRC and choose the thickest product offered as this one will absorb noise in a broader frequency range. Sound-absorbing panels do not need to be ugly! We use products that can be printed with a photo or image for a custom look.
  • Contain the noise. Beyond absorbing noise, it is also important to prevent it from affecting other shelter occupants, especially cats. We do this by ensuring that rooms containing dogs also contain the noise. The best way to do this is to build a wall with heavy mass (concrete block, etc.) around the dog housing. You can achieve the same result by layering materials. For example, a stud wall with sound insulation and two layers of drywall on each side will be much better than a stud wall without those materials. Keep in mind that a sound wall is only as good as its weakest point. To design an effective sound wall, do the following:
    • Build the wall up to the structure, so no sound “flanks” over the top of the wall.
    • Seal penetrations through the wall, such as duct and conduit penetrations.
    • Install gasketing around doors into the room, and a sweep on the bottom of the door.
    • If there are windows into the room, provide double glazing in the windows.
  • Separate dogs from other spaces. Despite doing the above, dogs are still loud. We recommend having more than one wall between dogs and cat spaces, or dogs and other quiet spaces such as offices. If the cats are right next to the dogs in your shelter, consider moving them to another room in the building, if possible.
  • Mask the noise. As a last resort, you can use masking noise to make your shelter feel more pleasant. An example of masking noise is soft white noise. While these sounds can be effective, we put this at the bottom of the list to encourage you to truly solve your noise problems first.

Your shelter does not have to be noisy! With a multifaceted and rigorous approach that begins with reduction of mental stress for dogs, you can create a much more peaceful, Fear Free place for animals and people.

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Heather E. Lewis, AIA, NCARB, is a principal of Animal Arts, an architectural firm that has exclusively designed animal care facilities, including veterinary hospitals and animal shelters, for more than three decades.  She has worked on dozens of projects across the country, both large and small in her 19 years with the firm.  Heather is a member of the Fear Free℠ Advisory Board and assisted in creating the Fear Free facility standards for veterinary hospitals.  Heather is a regular contributor to various veterinary industry magazines.  She has spoken on the design of facilities for the care of animals at dozens of national and regional conferences including Fetch Hospital Design Conferences, the UC Davis Low Stress Animal Handling Conference, and the Humane Society of the United States Animal Care Expo.

Training as Enrichment: Your Questions Answered

You asked, and we will answer! Fear Free Head Trainer Mikkel Becker and Education Manager Lori Chamberland will discuss some of the most common questions we’ve received from previous Fear Free training webinars. We’ll talk about leash reactivity/pulling on leash, teaching dogs and cats to live in harmony, counter surfing, and more! We will leave time at the end for you to ask questions in real time, as well. Join us – your dog or cat will thank you!

A Fear Free Look at Canine Noise Aversion and Feline House Soiling

Join Amy Learn, VMD, and Valarie V. Tynes, DVM, DACVB, DACAW, as they review two behavior problems that may be seen frequently this time of year: canine noise aversions and feline house soiling.

Canine Noise Aversions

Common canine noise aversions including storm and fireworks phobias, their presenting signs, possible contributing causes, diagnosis, and suggestions for management will all be covered.

Feline House Soiling

Both urine marking and inappropriate elimination and the diagnostic criteria for differentiating the two forms of feline house soiling, as well as their different causes, management, and treatment, will be included.

Brought to you by Ceva.

Training as Enrichment: Basic Skills

Reward-based training improves the lives of dogs and their human families. You might not be able to attend group class right now, but you can “home school” your dog during this time and improve their behavior by fitting some simple training exercises into your everyday interactions with your dog. Fear Free Head Trainer Mikkel Becker will give you the basics and answer some questions, as well!

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Healthy Practice, Healthy People

Studies show that workplaces with fully engaged employees are more productive, more profitable, can change and adapt more quickly, and have lower attrition rates. A healthy culture is good for business and enhances employee satisfaction and morale. Veterinary professionals play essential leadership roles in the intentional development of a culture that determines the success of the practice.

Presented by Laurie Fonken, Ph.D., LPC, this webinar will help you:

  • Define the terms “culture” and “organizational culture”
  • Identify parts of your culture that are by default and by design
  • Know the difference between implicit and explicit elements of culture
  • Leave with one idea to take back to your practice

Fear Free Certified Practices & TeleTails

Fear Free has partnered with TeleTails, a digital vet care platform, to provide Fear Free Certified Practices with an exclusive offer!

Please join Dr. Hilary Jones and Clay Bartlett to learn more about all TeleTails has to offer: simple and secure live video, messaging, and payment capabilities for pet owners to engage with their veterinarians digitally.

Already a TeleTail’s user, Dr. Michele Forbes, owner of Fear Free Certified Practice Compassionate Care Animal Hospital in Ann Arbor, MI, will share her best practices and discuss case examples.