The Fear Free Veterinary Certification Program Level 2 teaches veterinary healthcare professionals advanced animal handling techniques, In-hospital care, and client communication.
Blog Archives
Even the best strategies and ideas will fall flat if you can’t get your staff on board with them. This is especially true when it comes to implementing Fear Free. In this first part of Episode One, featuring Kathryn Primm, DVM, and John Talmadge, DVM, we not only talk about the importance of getting your staff excited and invested in implementing Fear Free, but also how that process looks in both a small and large practice. Do you need to set staff meetings? How do you pick your “Fear Free Advocate” like discussed in the modules? These questions and more are addressed in part one of our very first episode.
After becoming certified, it’s not just about the how you implement the Fear Free strategies you have learned, but also how you market your newly earned certification. Being certified not only helps you practice better medicine, but it tells your clients and potential clients that you’re a step above the competition. In this podcast, we talk about how to use social media, video, email, and more to market your certification and communicate with clients.
Over the last few decades, dental health has come to the forefront of veterinary care. Dental care can be one of the most lucrative and effective parts of your business, but how does Fear Free fit in? Dr. Jan Bellows, one of the most renowned experts on veterinary dental care, gives his thoughts of the importance of dental care and the role of pet owners in this podcast.
Want to take your Fear Free education to the next level? In this podcast you’ll learn about the exciting new content we have in store for you in the Level 2 course you will receive with your renewal. The Level 2 module chairs and authors, Dr. Kathryn Primm, Monique Feyrecilde LVT and Kelly Capasso join us to talk about Fear Free Level 2 and how it will make your medicine and work even better.
Culture isn’t something most veterinary professionals think about on a day-to-day basis, but it is incredibly important to the health and success of your practice and your team. Dr. Julie Reck joins us in this episode to share her story and her tips on how to create a healthy and lasting culture in your practice.
Customer Service Representative Fear Free Training Tool
This checklist is mainly used for customer service representatives. Each client can be assured a Fear Free experience because the person on duty is ensuring that each box is checked throughout each client’s experience.
See What Changes Can Be Made in Your Hospital
This tool will guide you through recognizing stimuli that may affect the senses of clients and patients. As you take a fresh look at your own practice, you’ll begin to see what changes can be made. From there, you’ll write down what changes can be made while having access to helpful tips and resources to ensure your practice is sweet on the senses.
Talking points and resources to facilitate a successful Fear Free visit
Share these helpful handouts with your staff to ensure a Fear Free visit for every client and pet. Get everyone on board from the moment the client and patient walk in the front door, to the exam room, and when saying goodbye. The Fear Free approach takes the whole team.
By now you know that Fear Free benefits your clients, your staff & co-workers, yourself, and most importantly your patients. But how can Fear Free help your business? In this podcast, Fritz Wood CPA joins us to talk about how Fear Free can supercharge your business, the importance of keeping current clients, and more.