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Groomer Client and Colleague Communication

Course Overview

As a Fear Free groomer, you now understand the benefits of grooming this way. But what about explaining it to your clients or your colleagues? If you sometimes meet resistance or questions and would like some quick and handy “sticky scripts” to use for both your peers and your clients, this module is for you!

Created based on feedback from Fear Free Certified Groomers and written exclusively for them, this one-hour module will equip you with short phrases to make explaining different aspects of Fear Free simpler for you.

This module is COMPLIMENTARY to all professionals that are already signed up for the certification program.

Client and Colleague Communication is divided into four lessons:

  • Lesson 1: Defining Fear Free Grooming
  • Lesson 2: Communicating with Colleagues
  • Lesson 3: Addressing Common Challenges
  • Lesson 4: Turning Clients into Teammates

Kitten Socialization: Do Kittens Need Kindergarten?

Kitten Socialization: Do Kittens Need Kindergarten?

Getting kittens off to a good start lays the foundation for an adulthood free of fear, anxiety, and stress. But just what does a “good start” mean? What exactly is kitten socialization? What role does genetics play, and what should we be doing for our kitten patients? In this webinar, Dr. Krista Sirois answers these questions and discuss the benefits of establishing a Kitty Kindergarten program in your clinic for your patients, pet parents, and your team.

Understanding Medical Conditions and Pain

Course Overview

Although animal trainers can typically recognize the external signs of an animal in serious pain or distress, they are not necessarily aware of what’s going on inside the animal’s body and how it can affect their behavior. This module will discuss common conditions as well as take an in-depth look at pain management strategies and the effects of pain and stress on an animal.

This module has been approved for 1 RACE CEU and 1 CEU from CCPDT, IAABC and KPA.

This module is divided into three lessons.

  • Lesson One: Medical Conditions and Special Considerations When Training
  • Lesson Two: Understanding Pain: Effects, Signs, and Treatments
  • Lesson Three: Stress and Its Impact on Body and Welfare

Canine Allergic Dermatitis: Convert Misery to a Higher Quality of Life

Canine Allergic Dermatitis: Convert Misery to a Higher Quality of Life

What better way to decrease stress and anxiety than by increasing quality of life? In this webinar, Dana Liska, DVM, DACVD, discusses canine allergic dermatitis and the stress chronic disease causes for dogs, their owners, and the veterinarians caring for them. She also shares tips for decreasing caregiver burden and improve quality of life for everyone involved in the veterinarian-client-patient relationship.

Sponsored by Zoetis.

Puppy Socialization: Running a Puppy Socialization Program in Your Practice

Puppy Socialization: Running a Puppy Socialization Program in Your Practice

Normal or abnormal, all puppies can benefit from a puppy socialization program. Offering a puppy socialization program in your practice is a great way to have your clients bond with the practice, monitor puppy development, and ensure that clients get support during this critical period. In this final webinar in the puppy socialization series, Rachel Lees, RVT, KPA CTP, VTS (Behavior), reviews how to set up a program, tailor it to your practice, and support puppies who are “lemons” during their participation.

Puppy Socialization: Providing “Lemon Aid”

Puppy Socialization: Is This Puppy Normal or a “Lemon”?

Once you know what you are looking at and can identify puppies who are “lemons,” what do you do about them? In this webinar, Dr. Elizabeth Feltes, ACVB Resident in Private Practice, and Amanda Eick, RVT, KPA CTP, VTS (Behavior), cover options from pheromones to supplements to medications used to get these little lemons back on track and keep them in their homes. Find out how they approach these puppies during puppy consultations and what you can do in your hospital to improve the lives of everyone involved.

Sponsored by Ceva.

Crash, Boom, Bang! Addressing Noise Aversion in Dogs

Crash, Boom, Bang! Addressing Noise Aversion in Dogs

It is estimated that a third of dogs suffer from some form of noise aversion. If you saw 12 dogs yesterday, four of them are likely to develop noise sensitivities in their lifetime. Not only can a fear of sounds be physiologically and emotionally damaging for dogs, but it can also strain the human-animal relationship. This session will provide you with strategies for how to approach, prevent, and treat sound sensitivities, including teaching desired coping skills. Sponsored by Zoetis.

Puppy Socialization: Is This Puppy Normal or a “Lemon”?

Puppy Socialization: Is This Puppy Normal or a “Lemon”?

Ever wonder if the behaviors a client is describing are normal? What behaviors should your watch for that can tell you if a puppy is going to need more help? In this webinar, Dr. Elizabeth Feltes, ACVB Resident in Private Practice, and Amanda Eick, RVT, KPA CTP, VTS (Behavior), review normal puppy socialization and development and how to identify “lemons” who may show up in your practice. This presentation includes a review of body language in puppies using video and photos. Sponsored by Ceva.

Reducing Dog Bites by Understanding the Secret Language of Dogs

Reducing Dog Bites by Understanding the Secret Language of Dogs

Dog bites and injury to veterinarians, staff, and pet professionals are often considered an occupational hazard. Many of the situations that may result in a dog bite can be prevented by understanding the language and emotions of dogs.

Celebrity dog trainer and author Victoria Stilwell discusses dog body language, behavior, and how to safely interact with dogs as part of National Dog Bite Prevention Week.

Stilwell is joined by State Farm Brand Specialist Heather Paul, who discusses dog bite insurance claims data for 2018, dog bite liability, and how the insurance company is working to reduce dog-related injuries as a member of the Dog Bite Prevention Coalition.

Sponsored by State Farm

Infectious Conditions: What Trainers Need to Know

Course Overview

In this module, we will review the signs and risk factors associated with infectious diseases in dogs and cats. We will cover how to minimize disease risk when training pets as well as how to properly disinfect and manage the training environment.

This module has been approved for 1.5 RACE CEU and 1 CEU from CCPDT, IAABC and KPA.

The one-hour course is only for trainers with renewal credits and costs 1 credit.

Lesson One: Common infectious diseases of dogs and cats

After completing this lesson, you will be able to:

  • Recognize possible signs for various types of infectious diseases in dogs and cats
  • List common modes of transmission

Lesson Two: Minimizing disease risk when training

At the end of this lesson, you will be able to:

  • Identify ways of minimizing the spread of disease in the training setting
  • Recognize the components of a clean environment and how to achieve it
  • Identify when to liaise with veterinary professionals over preventative health concerns
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