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Building Trust, Preventing Bites: Proactive dog bite prevention and handling strategies

Join us as we explore how being proactive, rather than reactive, can significantly enhance workplace safety and foster a harmonious environment for both humans and pets. Discover practical techniques and approaches to mitigate potential aggression and create a happier, safer workplace for everyone involved.

Mealtime Mayhem in Multipet Households

Does mealtime feel frenzied or nerve-wracking when caring for multiple pets in the same household? It’s not uncommon for pet professionals, and even pet parents themselves, to feel frazzled or even anxious during these moments, but have you also considered how the pets might be feeling in the frenzy?

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Our friends at Latah Creek Animal Hospital displaying their certifications at their clinic.

So, you’ve completed your Fear Free® Certification or Fear Free®Veterinary Practice Certification. First and foremost, congratulations, and thank you! You have taken a huge step in alleviating fear, anxiety, and stress for your clients, their pets, and even your team. Now it’s time to start spreading the word!

As you move through your Fear Free marketing journey, keep in mind that like all of us, pet owners are busy, and their attention is demanded by many other businesses as well as personal obligations. However, as their trusted Fear Free Certified Professional, the messages you share are often held in their highest regard. To get the most out of this benefit, always ensure that you are crafting your content and messaging in a way that addresses how your Fear Free Certification benefits your clients and their pets as quickly as possible. Align your goals with theirs and you’ll end up with happier, healthier, more relaxed pets and, in turn, happier pet parents.

Whether you have achieved your individual Fear Free Certification, or your clinic has achieved Fear Free®Veterinary Practice Certification, we recommend starting by choosing a few goals, defining specifically what success looks like to you, and then outlining and deploying your marketing plan.

As you work on developing your goals and success measures, here are some tips for getting started:

Marketing Your Individual Fear Free Certification

Your individual Fear Free Certification is a powerful tool that can be used to market not only your personal brand, but also elevate the work you do.

  • Display Your Fear Free Certified Professional Badge. We recommend adding your certified professional badge to your team member bio on your company’s website and updating it to include more about Fear Free, your certification, and the difference it brings for the pets in your care.Additionally, add a homepage spotlight on your company’s website highlighting the presence of Fear Free Certified Professionals on your team. We encourage you to take that a step further and link the spotlight to another page where you explain what Fear Free is, how having Fear Free Certified Professionals on your team benefits your clients and their pets, and links to where they can learn more (here’s a great page to send them to).
  • Educate Clients Directly. Weave Fear Free principles into your touch points when preparing clients for appointments, during their visit, and in follow-up communications. Let clients know you are a Fear Free Certified Professional and what that means for their pet by walking them through what to expect and following up with them on that education throughout their Fear Free visit. If they have a pet who experiences fear, anxiety, or stress in the veterinary, grooming, training, or boarding & daycare environment, discuss how their Fear Free visit will be a different and a more positive experience for their pet and themselves than what they may have experienced in the past. Discuss how your team will allow their pet to tell them if they’ve had enough and stop the treatment or appointment if their FAS level becomes too high. Continuing that education from your marketing messaging through to their in-person visit can have a significant impact.
  • Shine a Spotlight on Your Certification. Ask your company’s marketing team to create a team member spotlight about your Fear Free certification. This can be shared on social media or even in an email newsletter. Have someone snap a photo of you in action practicing Fear Free techniques and pair it with a brief write-up about you, your certification, what it means for pets in your care, and where clients can find more information.
  • Be a Fear Free Champion in Your Professional Community. Odds are, you are one of many Fear Free Certified Professionals in your community. Use the Fear Free Online Directory to find other Fear Free Certified Professionals in your area. Reach out to them, build relationships, and discuss how you can promote and refer clients to each other to strengthen the Fear Free ecosystem in your community.
  • Grow Your Professional Brand. Are you working on amplifying your professional brand on social media? Map out your goals for your brand and utilize your certification to support them. We recommend developing a campaign across all the social media channels you use with a few different posts highlighting Fear Free, what it means to be Fear Free Certified, and how that certification can benefit your audience. Use photos of you in action, share success stories, and include calls to action for your audience to take on each post. Our Fear Free Marketing Toolkit, which can be found on the left side panel of your member homepage on our website, includes several social media posts and cover photos to help you get started spreading the word.
  • Achieve Your Career Goals. Are you looking to move to the next level in your career, find a new role, or build your network? Share regular posts on LinkedIn about the work you put in to become certified, how it is helping you in your everyday practice, and the difference it makes for the pets in your care. Add your certification to your resume and utilize the Fear Free network to find a company that aligns with your professional goals. Find and connect with like-minded Fear Free Certified Professionals through our private member community on Facebook to further work toward your professional goals.

Marketing Your Fear Free Veterinary Practice Certification

Fear Free Veterinary Practice Certification allows you to not only bring a higher level of Fear Free care to your patients but also opens the door to many new opportunities for marketing Fear Free to your clients and community.

  • Define Your Differentiators. One of the first steps in your clinic’s marketing strategy should be developing and advertising your clinic’s differentiators. If you haven’t already, gather your team and brainstorm 3 to 5 things that make your clinic unique from others nearby. Fear Free Veterinary Practice Certification is a built-in differentiator and a great place to start. Once you define some additional differentiators, highlight them on your website’s homepage, on social media, and in client communication. Tell the story of not just what you do differently, but how you do it differently. Looking for a great example of highlighting Fear Free as a differentiator within a Fear Free Certified Veterinary Practice group? Check out PetVet365’s homepage and Fear Free Experience page.
  • Display Your Certified Practice Badge. Add your certified practice badge to your clinic’s website homepage with a brief write-up on what it means to be certified and what it means for your clients. Couple your homepage highlight with an additional page on your website that dives deeper into your Fear Free Certified Veterinary Practice designation, the hard work your team completed to get there, and how it will positively affect your clients’ experience with your clinic. Need some inspiration? Check out how Family Pet Health in Murfreesboro, Tennessee, showcases their veterinary practice’s certification on their homepage and an additional Fear Free page.Additionally, your team’s professional certification badges should be included on their website biographies. Spotlight them on social media or in your clinic’s newsletter to continue spreading awareness. Our Fear Free Marketing Resources page, which can be found on your member homepage on our website, also includes social media graphics and client-facing videos you can share to spread the word.
  • Walk the Walk, Don’t Just Talk the Talk. Marketing can fall flat when it isn’t backed up by your clients’ experiences. Make sure clients and their pets can recognize your differentiators, especially your Fear Free Veterinary Practice Certification, in every interaction, from their search online to the preparation for their appointment, from their time inside your clinic to the follow-up after their visit. Don’t let the initial marketing of your certification be the end; keep reminding, educating, and impressing your clients with the Fear Free principles your team practices every single day.Also, remember that word of mouth is one of the most powerful marketing tools you have at your disposal, so arm your clients with the education they need to shout your clinic’s name from the rooftops to their families and friends!
  • Attract and Retain Qualified Team Members. We all know that attracting strong candidates and retaining them is a pain point many practices are experiencing right now. Recruitment marketing is just as important as client marketing and can make a big difference in the types of applications you receive for open positions. Being a Fear Free Certified Veterinary Practice is a powerful recruiting tool that you should use to elevate your practice above the rest. Include that you are a Fear Free Certified Veterinary Practice in your job ads, the careers page on your website, and on your clinic’s LinkedIn page, explaining how that designation improves your team’s experience, safety, and medical standards, as well as delighting your clients.
  • Network, Refer, and Cross Promote Within Your Fear Free Ecosystem. There are likely many other Fear Free Certified Professionals in your community who are looking to ensure that their clients have a Fear Free experience everywhere they go. Use the Fear Free Online Directory to find certified groomers, boarding and daycare facilities, trainers, and pet sitters in your area. Connect with them, build relationships, and develop strategies for referring clients and cross promoting each other. This could look like a postcard or flyer you each give out to new clients that includes a special gift or discount, highlighting each other on social media or on your websites, and referring clients who are looking for a new professional service to a fellow Fear Free Certified Professional.

As with any new marketing endeavor, failing to ensure that you have the resources you need can result in missing goalposts. The great news is that our Fear Free team is here to support you and provide those tools you need to achieve your goals and alleviate fear, anxiety, and stress for not just pets, but people too.

Since 2016, Fear Free has helped to change the way pets receive care from both veterinary and pet professionals. By closely listening to the needs of pet care professionals, Fear Free has built a robust catalog of certification programs and courses that focus on emotional wellbeing, enrichment, and reduction of fear, anxiety, and stress in pets. Over 100,000 Fear Free Certified Professionals are working to change the standard of animal care across the world. We thank you for being an important part of this initiative.

To learn more about Fear Free, register for a new membership, renew your membership, or learn more about Fear Free Veterinary Practice Certification, visit www.fearfreepets.com.

Muzzle training is essential training for a new dog. Creating comfort and ease with wearing a muzzle can help build confidence and make treatments easier for both you and the dog. Mikkel Becker, CBCC-KA, KPA CTP, CDBC, CPDT-KA, CTC, and Debbie Martin RVT, CPDT-KA, KPA CTP, VTS (Behavior), will show you how to safely and effectively muzzle train.

You must be a Fear Free member and logged in to view this webinar

By Elsebeth DeBiaseLearning to groom pets is a challenge. At first, the focus is on mastering equipment, proper trims, and avoiding a bite or nicking an animal. Great workdays for a groomer are filled with cold noses and friendly tail wags. So, what do bad days look like? Hard grooming days look different for everyone, but for me, explaining to an owner that I can’t groom their pet due to behavior is the worst. As a veteran groomer of over 20 years and a graduate of the Animal and Veterinary Sciences program at the University of Maine, Orono, I have always been committed to providing the highest quality grooming services possible with the help of industry continuing education. When the Fear Free Groomer Certification Program was released, I jumped at the chance to be Maine’s first Fear Free Certified Groomer. Fear Free planted a seed that changed my approach to the business of pet grooming. Fear Free enabled me to help more pets who were apprehensive of the professional grooming environment by focusing on the animal’s emotional well-being and forging good groomer-client relationships.

Necessary, but Never Urgent

Pet grooming provides many physical benefits to pets, including healthier skin and coat, shorter nails, and overall cleanliness. Pets and owners have more quality interactions when pets are regularly groomed and feel good. I am a firm believer that grooming enhances the canine-human bond. However, grooming is never urgent enough to sacrifice a pet’s emotional well-being. Sometimes groomers, myself included, feel pressure to do a perfect trim, but this is not always practical or possible. Often, pets require comfort grooms focusing on sanitary issues rather than esthetics; this is especially true of young and old pets. Nevertheless, it is critically important that the pet owner is on board with a pet professional’s care plan.

Individualized Care Plans

Fear Free gives pet professionals the tools to constructively advocate for pets experiencing fear, anxiety, and stress. By incorporating Fear Free practices into my grooming business, I was able to educate clients regarding fear, anxiety, and stress in pets and confidently manage client expectations. As a Fear Free Certified Groomer, I can skillfully demonstrate to a client the need for an individualized approach to grooming their pet, thus reassuring them the pet is in good hands. I have built long-lasting relationships with my clients using Fear Free principles and a sincere desire to help. Additionally, Fear Free techniques are most successful when I actively encourage owners to participate; after all, Fear Free starts in the home.

The Fear Free Difference

Fear Free is a mindset encompassing knowledge, skill, integrity, and compassion backed by behavioral science. Fear Free values helped me develop my pet care philosophy: helping every owner will help every pet. As a result, veterinarians, groomers, local business owners, and clients often refer potential customers to me. I have gained many wonderful customers this way, and I encourage all groomers to continue their education with Fear Free.

Lastly, Fear Free practices are rewarding and fun. There is no better feeling than helping a struggling pet succeed. When it comes to grooming, you can’t always do the “good dogs,” but why can’t all dogs be good with an individualized approach? The answer is they can.

Bio

Elsebeth DeBiase is an award-winning IPG Certified Master Groomer with 22 years of experience in the pet industry. As a graduate of the University of Maine Department of Animal Sciences, she has an understanding of the animal industry that encompasses farm, veterinary, and pet industries alike. In 2011, Elsebeth opened Coastal Creations Pet Salon with the goal of providing individualized services to her four-legged clients while utilizing state-of-the-art equipment, compassionate handling methods, and modern styling techniques. Her specialties include small dogs, cats, and disabled and senior pets. Elsebeth is Fear Free and Low-Stress Handling Certified. She recently completed the Canine Arthritis Management (CAM) training for pet professionals to help raise awareness of the symptoms and prevalence of canine osteoarthritis.

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

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The grooming salon can be a source of stress for some pets due to the procedures we have to accomplish. Use this handout to provide your clients with simple steps they can take to make sure that their dog is prepared to go into the grooming salon by training them to accept brushing, nail trimming, and bathing.

Explaining what Fear Free grooming is to all of your new clients can be exhausting! Use this handout to provide your clients with a basic understanding of why you are committed to Fear Free grooming, why Fear Free practices make such a difference for their pet, and what to expect from their visit.

Rick Sparks and Dave Powell from State Farm join host Steve Dale to talk about the critical role of business insurance in protecting veterinary practices, grooming businesses, dog trainers, and other pet professionals. They discuss the importance of close contact with your insurance agent, how insurance values are determined, and more. State Farm is one of the leading insurers in the United States and is the only insurance company in the United States to not discriminate by dog breed.

Sponsored by State Farm.

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The FAS Scale Deconstructed: The Importance of Addressing Stress Early On

In this recorded webinar, Fear Free’s Education Manager Lori Chamberland takes a closer look at each level of the FAS scale to empower you to score pets with greater confidence. You’ll see video examples of pets at each level of the scale and understand why it’s important to address stress early, rather than waiting until FAS 3 or higher to intervene.

You must be a Fear Free member and logged in to view this webinar.