
Client Service Representatives (CSR) are often the first and last person whom clients interact with. CSRs play an integral part of the Fear Free experience before, during, and after the clients visit. Stacey Wheeler, the Client Care Services Supervisor of Bloomberg Animal Hospital, talks to us about how Fear Free training can benefit CSRs day-to-day work life and the clients they interact with.




After becoming certified, it’s not just about the how you implement the Fear Free strategies you have learned, but also how you market your newly earned certification. Being certified not only helps you practice better medicine, but it tells your clients and potential clients that you’re a step above the competition. In this podcast, we talk about how to use social media, video, email, and more to market your certification and communicate with clients.




