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Customer Service Representative Fear Free Training Tool
This checklist is mainly used for customer service representatives. Each client can be assured a Fear Free experience because the person on duty is ensuring that each box is checked throughout each client’s experience.

See What Changes Can Be Made in Your Hospital
This tool will guide you through recognizing stimuli that may affect the senses of clients and patients. As you take a fresh look at your own practice, you’ll begin to see what changes can be made. From there, you’ll write down what changes can be made while having access to helpful tips and resources to ensure your practice is sweet on the senses.

Share these helpful handouts with your staff to ensure a Fear Free visit for every client and pet. Get everyone on board from the moment the client and patient walk in the front door, to the exam room, and when saying goodbye. The Fear Free approach takes the whole team.

When dogs with sociable natures are not able to interact with other dogs or people as freely as they wish, they can feel frustrated. Use this handout to help educate your clients on ways to alleviate leash reactivity.

Talking points and resources to facilitate a successful Fear Free visit
Share these helpful handouts with your staff to ensure a Fear Free visit for every client and pet. Get everyone on board from the moment the client and patient walk in the front door, to the exam room, and when saying goodbye. The Fear Free approach takes the whole team.