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Words on Birds: Collecting an Avian Behavior History

Rachel Lees, RVT, KPA CTP, VTS (Behavior)To successfully identify behavior concerns and recommend a treatment plan, a veterinary professional should be proficient in collecting a thorough behavioral history. It’s essential to gather information on daily routine, environment, training history, and other lifestyle and behavior facts.

With feathered companions, this is especially important, as many avian behavioral issues may be related to lack of environmental stimuli; specific relationships with members of the household; the owner’s behavior; and daily schedule and routine, to mention a few key pieces of behavioral history taking. Most veterinary behaviorists require a client to complete a behavioral questionnaire prior to the pet’s appointment, but even with this information, they must act as detectives, sifting through the information and asking further questions in the examination room.

This article will discuss four aspects of collecting an avian behavioral history. Having a thorough understanding of the situation can help the veterinary team reach a diagnosis.

Gaining Client Trust

This first step is an important factor in taking a history, even though it doesn’t relate to the bird’s behavior. Veterinary professionals should present themselves in a way that promotes and creates an open and honest relationship with the pet owner. If the client feels judged, the history obtained may not be accurate history, leading to misdiagnosis.

Humans communicate visually and verbally. Actively listening and appearing open, sympathetic, and relaxed are important when entering the room to evaluate the patient and meet the owner. When in an exam room with clients, I mention specific behaviors that may be challenging to ignore and tell the client that everyone makes mistakes and we all lose our tempers. I evaluate the client’s nonverbal body language and based on that, I may state that there is zero judgment in this space and that we are a safe zone. We support owners and understand that they are in the office to help their pet. It is not our job to judge, but to help the owner and pet move forward.

Abnormal vs. Normal Behavior

Clients who obtain parrots may or may not fully understand normal parrot behavior. Many clients bring their bird in for behavioral evaluation only to learn that the behavior is normal for that species. Parrots, for instance, are inherently loud, destructive, and messy. The parrot walking into the consultation is going to be the same parrot walking out. Giving the client clear expectations can be informative for clients and help them understand long-term goals for modification of unwanted behaviors. Communicating that some of these behaviors are normal can educate the client and lead to a discussion on how to manage the behavior moving forward.

Observing Behavior

This can be the most challenging part of obtaining the behavior history. It is important for the veterinary professional to witness typical behavior for the bird. With birds, the majority of behavior is going to be displayed in their home environment where they feel most comfortable. Most birds will alter their behavior in the presence of unfamiliar people. While using video to evaluate the behavior is valuable, it may add new, potentially “scary” stimuli to the situation, and this may influence the bird’s behavior.

To help to counteract this, have the client bring the camera or tripod into the environment a few days prior to collecting video and data. This should help the bird habituate to the camera and reduce or eliminate behavior changes. In the text Manual of Parrot Behavior, edited by Andrew Luescher, DACVB, it is recommended that clients film the following prior to the consultation:

Interactions with each household member (or members of the home who routinely interact with the bird)
Interactions with owner during:
- Meals/eating
- Playing
- Snuggling
Routine behavior in the cage (with owner in the room)
Routine behavior in the cage (without the owner present)
Film a “Bird View” video of what the bird sees from the cage
- Full circle view

The goal of these videos is to give the veterinary professional insight to how the bird interacts at home. The veterinary team can then read and understand the animal’s body language as it is displayed during each circumstance or situation. Caution the client against purposefully eliciting aggressive behavior or frightening the bird. The goal is for the videos to provide a glimpse of the bird’s everyday behavior and comfort level with interactions and surroundings.

Evaluating Physical Environment

The bird’s environment can play a large role in normal or abnormal behavior patterns. This can become a concern when diagnosing a behavior condition. When evaluating the pet’s physical environment, look at the following:

The bird’s cage
- Size
- Construction
- Cleanliness: A dirty cage space can cause increased stress and anxiety
- Location: Where is the cage located? In the common room with the family and or owners? Is it in an isolated space away from human interaction? Is it in the center of the room? Certain locations can increase stress and anxiety.
- Stimuli and surroundings near the cage: The cage is where the bird spends a large amount of time. Since parrots are a prey species, certain sounds, objects, or conditions may be more concerning to them, causing increased fear, stress, and anxiety. Specific objects such as clocks or portraits may increase stress and anxiety (“Why is the scary portrait staring at me?”). Loud sounds, cigarette smoke, and air quality are other factors that can make the parrot uncomfortable.
Toys and enrichment:
- Are perches and play gyms present in a social gathering space? This may suggest that the bird is able to loosely and comfortably play and interact with the equipment in the presence of people and other unknown stimuli.
- Assess the type of toy, size, construction materials, and suitability. Toys that are too challenging become uninteresting. Each toy should match the preference of the bird. Variation and rotating toys can be a useful tactic to keep toys as “fun” as possible. Some birds may not know how to play with toys, and for this reason may be more dependent on and bonded to the owner.

Veterinary professionals may also request that the client submit a video tour of the home. This can aid them in knowing what the pet may be experiencing based on human movement, placement of items, and daily routine.

These are just a few of the considerations to take into account when obtaining an avian behavioral history. Other areas to assess and discuss are the patient’s signalment, breed, developmental history, prior environmental information, and grooming. We will dive into other aspects of taking an avian history in a future blog post.

Reference:

Luescher, Andrew. Manual of Parrot Behavior. Blackwell Publishing. 2006

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Rachel Lees, an Elite Fear Free Certified Professional, is a veterinary technician specialist in behavior, a KPA certified training partner, and veterinary behavior technician at the University of Tennessee College of Veterinary Medicine. She loves helping people create and maintain a strong human-animal bond.

Does Misery Really Love Company?

Dr. Marty BeckerOne of my first memories as a child was of my father, R.J. Becker, walking slowly back into our southern Idaho farmhouse, supported by my mother, Virginia. He slowly turned his head and looked at me and I didn’t see my dad.

R.J. was a farmer, rancher, and dairyman. Why all three? He broke the back of our 160-acre farm to make farm payments, pay loans for seed and fertilizer, make repairs to aged farm equipment, and have enough for necessities and a few niceties. He was strong of build. There are black-and-white photos of my older brother, Bob Jr, and I holding onto his Popeye biceps as if they were chin-up bars. Athletic, he could make a baseball smoke, throw a football 50 yards, and do Herculean feats of lifting. He could carry a 100-pound haybale in each hand. Folks in our Castleford, Idaho, community nicknamed him Charles Atlas (look it up). But everyone also knew dad was weak. Weak of mind.

They knew because there were many times when he was so depressed, he couldn’t get out of bed for months at a time. My brother and I milked the cows before and after school. Neighbors pitched in to help us harvest our crops and take our steers to market. Then the switch would flip, and Dad would be manic. Mania meant excessive drinking, philandering, gambling, wanting to sell the ranch, and constant threats of splitting up our family through divorce. I remember a pastor cautioning that Dad might take his life with depression but would ruin his life with mania.

Back to when dad looked at me. When he turned his head, I could see where the hair had been cut short on the sides of his head and I could see circles burned into his scalp. I only learned later in life that he’d had shock treatments to try and jump-start his brain out of depression. To get out of the darkness, he was willing to fry his brain (this isn’t much of an exaggeration as the shock treatments of the day were not microdoses and were not done under anesthesia like they are today).

The treatments turned Dad into sort of a zombie. No short-term memory, no joy, a 1000-yard stare. Manic depression is hereditary. Dad’s father, brother, and sister all committed suicide. So did Dad. I’ve had suicidal thoughts as well. My Mom’s genetics gave me a Mensa brain, photographic memory, creativity, and a can-do spirit. Mom’s seemed to define me until my 40s when the “dark clouds,” as Dad used to call them came rolling in.

I’ve always felt that God has played favorites with me. I’ve been married for 43 years to the love of my life, Teresa. I have a great family. I love where I live, love what I do, and feel blessed. But I also have manic depression. My lows aren’t as low as Dad’s; I’ve never been bedridden or had to have shock treatments. Nor are my highs. No excessive drinking, gambling, or risky behavior; just a propensity to spend too much money or give too much money away. In some ways, mania has been a great blessing.

Mania allows you to think that nothing is impossible, and creative ideas can come at you like a summer hailstorm. I know that Fear Free came out of mania. I knew it was something that had to be successful because it helped all stakeholders. The only “no” I knew was “no problem.”

People in our community growing up were either heartbroken for R.J. Becker or scared of him. They didn’t want to see the strongman weak. They also didn’t want to see the strongman intoxicated and angry. Dad? He hated himself, even during the periods when he wasn’t depressed or manic. He was embarrassed. Felt weak and worthless. Even though through his efforts he put all four of his children through college; a physician, an attorney, and a veterinarian. His suffering and shame ended when he mouthed a shotgun just after his 80^th birthday.

I’ve taken a different route. Dad wouldn’t take his medication because he didn’t need it. I always take mine because I know I have to have it. Dad would only talk about his problems with a minister. I trust boarded psychologists and therapists. Dad covered up his mental illness. I share mine with the world because I know that I can help others be successful in treating their mental illness.

I can’t tell you how many times I’ve had people say, “You have depression? You have everything!” Yes, I’ve got a successful relationship with God, Teresa, my family, my friends and neighbors. Yes, I’ve had a very successful career by all measures. Yes, I’ve seen the world (89 countries) and live in a beautiful log home on a drop-dead gorgeous horse ranch in the mountains of northern Idaho. Yes, I’m part of something that’s changing the world for animals, literally and figuratively, with Fear Free. I do have everything. Except for the right brain chemicals to be happy, healthy, and alive.

In 2020, at age 66, I had my first serious suicidal thought. It was right at the start of COVID, and as I drove home from the airport in Spokane, Washington, to our ranch in Bonners Ferry, Idaho, I looked over at a frozen lake I’d driven by hundreds of times and thought, “I think I’ll just drive over the railroad tracks, onto the thin ice of the lake, and sink.” Blessedly, because of my faith, family, and the mental strength I’ve developed from therapy, my next action after this sinking feeling was to stop the pickup, call my doctor, and make an appointment.

I hope that this message serves to let you know that if you’re depressed, anxious, or suffer any other mental health issue, you’re not alone. To let you know that there are dozens of crazy-happy people you know who are so sad and depressed inside. To paraphrase an old drug message, “Just Say Know.”

If you are in the U.S. and suffer from depression or suicidal thoughts of any sort, please call the National Suicide Prevention Lifeline (800-273TALK; 800-273-8255; suicidepreventionlifeline.org). It’s available 24 hours a day, seven days a week. No matter what problems you are dealing with, people on the other end of the line will help you find a reason to keep living. You can find resources outside the U.S. here.(https://www.drmartybecker.com/this-and-that/merry-christmas-and-support-for-those-who-arent-merry/)

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Dr. Marty Becker, “America’s Veterinarian,” is the founder of Fear Free, which works to prevent and alleviate fear, anxiety, and stress in pets by inspiring and educating the people who care for them. This includes veterinary and other pet professionals as well as pet parents through FearFreeHappyHomes.com and animal shelter and rescue group staff and volunteers through FearFreeShelters.com.

Fear Free Success Story: Animal Welfare League of Alexandria

Sandra Toney
Animal shelters are probably one of the places that cause the most anxiety for a pet. They are confused and scared in the unfamiliar surroundings. More and more shelters are using the skills they learned from the Fear Free program for dealing with distraught and frightened animals. The more that shelter staff use what they learn from the Fear Free program, the more animals they can help to become happy and adoptable pets.

“The Animal Welfare League of Alexandria (AWLA) has always strived to provide the best care to the animals in our facility, and by having all of our staff undergo Fear Free training, we are expanding the way we can help animals be healthier and more comfortable,” says executive director Stella Hanly. “I’ve been so excited to see how our staff has expanded upon these core principles to engage with each animal individually and help them on these next steps of their journeys.”

The Virginia-based nonprofit shelter has been a refuge for homeless pets since 1946. The shelter cares for more than 2,000 animals per year: everything from cats and dogs to iguanas and chinchillas. Five hundred volunteers provide a much-needed boost to day-to-day staff.

Gina Hardter, director of marketing and communications, first became aware of the Fear Free program several years ago when she was looking for a course on dog behavior.

After looking into the program, shelter management decided the entire staff would benefit from Fear Free certification. “We are always looking for ways to advance the level of care we can give to our animals, to keep them happy and healthy,” Hardter says. “The Fear Free approach provided structured guidance that could be used consistently by all of our teams.”

Becoming Fear Free certified gave the team direction in practices they had been considering, says adoptions manager Sean Furmage. “It was a good way for all of us to be working from the same set of information, especially about animal body language, as well as great advice on how to reduce stress in our interactions.”

The personal victories with certain animals have been another benefit of Fear Free certification. Furmage recalls a young terrier mix named Buddie, who was shy and appeared frightened of the men on staff. Furmage spent several weeks simply walking by and tossing her treats, not forcing an interaction, and eventually began to sit with her while attempting to take her outside the kennel. When two male adopters came to meet her, he explained to them what they might see with her.

“During their first meeting, she mostly just watched them from a distance. But then they came back a second time and a third time, and that time, she let them pet her and you could see in her body that she wasn’t as scared,” says Furmage. “We offered them the chance to foster her so they could get to know her even better, and I actually drove her to their house so she felt more comfortable. A week later, they adopted her and have sent us the cutest photos of how well she’s doing with them now.”

Julian Carter, animal care and behavior associate, says becoming Fear Free certified has made a difference in his awareness of animals’ boundaries and how respecting those boundaries can help each animal be more comfortable and less anxious.

“We’re lucky because we can give animals the time and space they need to feel comfortable and, by observing their behavior and reading body language, it helps to cut down on stress and injuries or actions that may result from it.”

Carter had his victory moment with a young, energetic dog named Juice. “He pulled a lot on his leash, was reactive in his kennel, and he didn’t really have any manners. We realized that he needed time to feel comfortable with people, and the consistency of a training plan so that everyone who was working with him was doing the same thing. It helped him to build expectations, which made him more comfortable around people as well as learning manners and tricks that would be helpful when he went to his new home.”

Several trained staff and volunteers worked with Juice. They took him outside so he could burn off excess energy, making his training fun. Soon, it was wonderful for staff and volunteers to see how far he had come from those days of barking and growling in his kennel. Carter says, “Juice actually just went home earlier this week because of the Fear Free treatment and training approach, which helped get him ready for a home environment.” While ultimately that home was not the right fit for Juice, the team at AWLA continues to work with the dog on his training plan to help him grow and be ready to meet his future family.

Working with sick and injured animals is certainly more challenging than healthy ones. Arianne Killen, senior manager of veterinary and foster care, has worked at AWLA for nearly four years. She says when she’s examining animals and performing standard care, she thinks more about the animal’s stress levels and what she can do to keep their anxiety levels down.

Whenever she’s in the veterinary suite, she remembers her Fear Free training. “They are already in pain and probably very stressed,” Killen says, “but by keeping calm, quiet, and moving slowly and predictably, I can help prevent that stress level from rising, which could make them feel even worse.”

A cat named Church came to the AWLA shelter after being at another shelter for about six months and not getting much attention from potential adopters. He hid under his bed when people came around.

“He was also a little shy about people being around his head because of previous medical treatments,” Killen says. “I realized he was the kind of cat that you just needed to follow his lead. If I put my finger out, he would slowly come up and sniff it, then rub his head against it. Once I did that, he was so much more comfortable with me, and then I could work with him much more reliably to provide medical attention.”

Hardter recalls an older Cocker Spaniel who came into the shelter. His leg had been amputated after an injury, and he would yelp or scream whenever anyone touched him, or even if he thought they were going to touch him.

“We could tell he was beyond stressed but did not know how to help,” she says. “We followed his lead by giving him space to be with us without forcing an interaction and soon found he was following close behind us, even though he still didn’t want to be touched. One evening when our office was empty, I just sat on the ground near his bed and started talking to him. I wasn’t looking at him but just chatting in a calm, even voice.”

She started reading him her emails because she didn’t know what else to say. Suddenly, she felt something on her arm. To her surprise, he had approached her on his own and leaned gently against her.

“Because of his location, I was able to pet him on his neck – and he didn’t scream. We sat that way for 20 minutes,” Hardter says. “He still had a way to go before he was ready to find his family, but that was our first sign that he was ready to start that journey and, because we followed his lead, I think he learned that he could trust that people were safe to be around and just wanted to help him.”

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Sandra Toney has been writing about cats for over 25 years and is an award-winning member of Cat Writers Association and Dog Writers Association of America. She has written for many print and online magazines about cat health and behavior as well as authoring eight books. She lives in northern Indiana with her cat, Angel.

Top photo: Cupcake, courtesy DeSilva Studios; Cooper (rabbit), courtesy Dirty Paw Photography

Next Level Nail Trims: Cooperative Care Behaviors

Course Overview

This course builds upon the foundational concepts covered in the Fear Free Nail Trims: Trimming Away the Terror course, which included finessed use of distractions, desensitization and counter-conditioning methods, and finely tuned choice of nail care tools.

An understanding of these foundational nail care concepts is recommended before starting this more advanced course. Cooperative care techniques taught in this course are useful both as preventive strategies to improve ease of nail care and as an interventional approach to address already existing FAS with nail care.

Since there is no “one size fits all” approach to nail care training that will work for every animal every time, this course aims to empower you with many options to choose from, depending on the animal you are working with at the time.

There are six short lessons in this course:

Lesson 1: Communication & Consent Cues
Lesson 2: Treat-Ment Stations
Lesson 3: Chin Rest and Bucket Game
Lesson 4: Offering Paws and Zen Down
Lesson 5: Scratch Board Training
Lesson 6: Problem Solving and Coaching Clients

This course was written by Mikkel Becker, CTC, KPA CTP, CBCC-KA, CPDT-KA, CDBC.

Providing the Optimum Environment for Cats

Providing the Optimum Environment for Cats

Many behavior problems in cats develop due to our failure to provide them with their behavioral needs. This presentation with Valarie Tynes, DVM, DACVB, DACAW, will review the social structure of the cat and why multi-cat households can be so stressful. Recognizing these signs of stress and how to avoid their development be covered. In addition, a variety of tips for meeting the environmental and behavioral needs of the cat will be reviewed.

Brought to you by our friends at Ceva Animal Health

Bunny Basics: 10 Facts Clients Should Know Before Getting a Rabbit

Steve DaleWhile rabbits can be wonderful pets, they’re often acquired without much forethought or concern for their needs. The following information can help curious clients decide if a bunny is right for their family and provide the proper care these special animals need.

Rabbits are often an impulse purchase made for young children, but in reality they are an 8- to 12-year commitment and better suited to adults or to families with older children. Research beforehand can help ensure that they are the right pet at the right time for a family.
Rabbits have special health needs and require regular veterinary checks and wellness exams. Be prepared to refer clients to an exotic companion mammal specialist or, if one isn’t available in your area, to educate yourself about their needs.
House rabbits should be spayed or neutered. Uterine cancer rates are high among female rabbits. If the cancer hasn’t metastasized, there’s a high curative rate, but if it has, which is common as rabbits age, the outlook is not good. Females can be spayed when they are six months old. Male rabbits can be neutered when 8 to 12 weeks old. Neutering can help to prevent potential hormone-related behaviors in bunnies. That’s important, because those behaviors are often a reason rabbits are relinquished to shelters. Clients should be prepared to seek the advice of a rabbit behavior expert in case their rabbit exhibits behaviors they don’t understand. Putting a house rabbit outdoors to fend for himself is a death sentence.
Pet rabbits aren’t Bugs Bunny. People think rabbits like to eat carrots, and they’re right about that. However, carrots, apples, and other fruits high in sugar should be offered only as small occasional treats. A rabbit’s diet should consist of high-quality pellets and daily fresh hay (timothy hay, oat hay, and other grass hays). Access to fresh hay is essential to rabbit health. Note: rabbits can be great companions for vegetarians in search of a non-meat-eating pet.
Rabbits are often purchased for young children, but the two aren’t a good match. Young children are hard-wired to hug, cuddle, pick up, and carry rabbits. “Rabbits are prey animals by nature; the only time they’re picked up is if they are about to be dinner,” says Anne Martin, executive director of the House Rabbit Society. “They’re usually very fearful of being held and snuggled. Adults and older children are better aware of rabbit body language and respond to what the rabbit is ‘saying.’”
Rabbits don’t like being held, lifted up, or hugged. They may squirm when picked up, Martin says, and are easily injured if dropped.
Rabbits are easy to litter box train. They need a litter box that is large enough to give them plenty of space to move around. Advise clients to fill the box with rabbit-safe litter and fresh hay.
Rabbits are social and love having friends. Before bunny play dates are arranged, though, each bunny should be spayed or neutered and have a clean bill of health. Rabbits can be picky about who their friends are. Clients should place them side by side in cages at first to test compatibility.
Bunnies prefer predictability and aren’t fond of turmoil. They need a place where they can retreat from commotion.
Rabbits should live indoors. Rabbits kept outdoors are at risk from lawn herbicides and pesticides; predators, including neighborhood dogs; and inclement weather. They are happier, healthier, and safer living indoors.

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Steve Dale, CABC (certified animal behavior consultant) has written and contributed to many books about pets; hosts three radio shows; contributes to Veterinary Practice News, CATSTER and others; is on the Board of Directors of the Human Animal Bond Association and Winn Feline Foundation, and is chief correspondent for Fear Free Happy Homes. He speaks at conferences worldwide. His blog: www.stevedale.tv

Communicating With Clients About Feline Declawing

Communicating With Clients About Feline Declawing

If you are going to decline to declaw cats, it will be critical that you’re able to clearly explain to clients why the risks of declawing outweigh the potential benefits. In addition, every member of the team must be able to offer clients practical alternatives to declawing in a straightforward and understandable manner.

In this webinar, Valarie Tynes, DVM, DACVB, DACAW, will help build your team’s knowledge regarding why cats scratch and what cats want in the way of a scratching post as well as prepare them for these difficult client conversations.

Valarie Tynes owns Premier Veterinary Behavior Consulting in Sweetwater, Texas. Dr. Tynes is a native of Fort Worth, Texas and she earned her Doctorate of Veterinary Medicine in 1987 from Texas A&M University College of Veterinary Medicine. After several years in private practice, Valarie completed a residency in clinical animal behavior at the University of California at Davis in 2003. Her special interests include miniature pigs and other exotic pets as well as animal behavior. Dr. Tynes is a Diplomate of the American College of Veterinary Behaviorists and a frequent speaker at professional meetings around the world. She has authored numerous articles and chapters on a variety of behavior-related topics and she is the editor of Behavior of Exotic Pets. Dr. Tynes is also the author of Miniature Pig Pet Care, part of A Quick Reference Guide to Unique Pet Species, on the Veterinary Information Network.

Managing Chronic Pain in Cats Following P3 Amputation

Managing Chronic Pain in Cats Following P3 Amputation

Cats’ paws and toes play a critical role in their lives. Sometimes, however, we see cats in our practices who have had their P3s amputated. These cats, no matter how carefully their surgeries were performed, are subjected to the same nervous system aberrations that occur in humans post-amputation, which can result in chronic maladaptive, neuropathic pain in up to 80% of patients.

In this session, Robin Downing, DVM, MS, DAAPM, DACVSMR, CVPP, CCRP, will explore ways to “unwind” the peripheral and central sensitization that occurs in the wake of P3 amputation, both in the feet, and downstream from altered biomechanics.

Trainer/Groomer Sees Success With Fear Free

Sandra Toney
Jeannette Kincaid became interested in dog training over 20 years ago when she adopted a shy, fearful Border Collie/Australian Shepherd mix named Lydia. Unfortunately, Lydia was terrified of the world. Kincaid says she vowed to make a better life for her dog, so she started researching how to make Lydia feel as safe and happy as possible.

“It lit a spark in me and that passion has never subsided,” says Kincaid.

Going on to live 13 years, Lydia was never a social butterfly but, with Kincaid’s love and encouragement, she enjoyed seeing people and trying new adventures.

“Near the end of her life, we took a beach trip and she settled down on the patio for dinner with us,” Kincaid says, “It was truly one of the best moments of my life.”

Kincaid has now been a professional dog trainer for 15 years and, for the past nine years, has worked at Train My Dogs Austin and Onion Creek Kennels. Train My Dogs Austin is a positive training, boarding, and daycare facility in Austin, Texas, while Onion Creek Kennels in south Austin focuses on daycare, cat and dog boarding, and cat and dog grooming – all using positive reinforcement for the pet clients.

As head trainer at both facilities, Kincaid is currently enrolled in Animal Behavior College’s Grooming Instruction program, so she will soon become a professional groomer as well.

Fear Free certified in both training and grooming, Kincaid decided to take the courses when she began having an influx of training clients whose pets had been let go from their groomers for behavior reasons and needed a new facility for their dogs to be groomed.

Since Kincaid also groomed dogs, she began working with her training clients. “The Fear Free program has been very helpful in teaching me how to work with dogs in a manner that can help them grow to like grooming as well as a good foundation of knowing when to continue grooming and when to stop.”

Her training approach was already similar with the Fear Free program’s principles and techniques, says Kincaid, but what she lacked was concrete ways to illustrate and explain to clients and colleagues why she would continue working with a dog in some circumstances, and when she would stop and step back. The Fear Free certification program gave her great handouts with clear illustrations to help clients learn how to identify FAS (fear, anxiety, and stress). It has clear illustrations laying out various levels of stress such as when to push forward and when to stop and reduce stress.

The handouts have had a huge effect on client follow-through and understanding. She loves the continuing education available. “The Fear Free program has the best webinar on how to do a nail trim that I have seen,” says Kincaid. “Becoming Fear Free certified as a trainer and a groomer has really opened up a whole new subset of clients. It is also extremely rewarding to work dogs into grooming that were not able to be groomed previously. The clients are always so grateful.”

Kincaid says one case where her Fear Free certification was crucial was in working with a 6-month-old Schnauzer other groomers wouldn’t handle. He would start biting even while being brushed. Kincaid decided to take him on as a client because he was young and would need to be groomed for the rest of his life.

“We set up a training program where he came once a week and I worked on counterconditioning him to various tools and holds needed for grooming. We only ever pressed on if he stayed in the green level on the FAS ladder. We adjusted if his FAS started rising.

“We really leaned into the idea of need versus want,” she says, “meaning we stopped frequently, and he went home only partially done. But over a few months, we were able to complete an entire full groom and he went home looking great. This dog was labeled as a dog that couldn’t be groomed and now is able to be groomed and,” Kincaid says, “he loves his groomer.”

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Sandra Toney has been writing about pets for over 25 years and is an award-winning member of Cat Writers Association and Dog Writers Association of America. She has written for many print and online magazines as well as authoring eight books. She lives in northern Indiana with her cat, Angel.

Resource Guarding in Dogs: A Fear Free Approach

Resource Guarding in Dogs: A Fear Free Approach

Resource guarding is a common problem in dogs with a wide variety of behavioral presentations. The condition is sometimes referred to as possessive aggression, and it poses a serious risk of injury when aggression is directed toward humans or other animals. Resource guarding can negatively affect the human-animal bond and the dog’s social relationship with other animals. In this webinar, Kenneth Martin, DVM, DACVB, will discuss prevention, establishing a diagnosis, and treatment recommendations.

Brought to you by our friends at Blue Buffalo.

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