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Customer Service Representative Fear Free Training Tool

This checklist is mainly used for customer service representatives. Each client can be assured a Fear Free experience because the person on duty is ensuring that each box is checked throughout each client’s experience.

See What Changes Can Be Made in Your Hospital

This tool will guide you through recognizing stimuli that may affect the senses of clients and patients. As you take a fresh look at your own practice, you’ll begin to see what changes can be made. From there, you’ll write down what changes can be made while having access to helpful tips and resources to ensure your practice is sweet on the senses.

When dogs with sociable natures are not able to interact with other dogs or people as freely as they wish, they can feel frustrated. Use this handout to help educate your clients on ways to alleviate leash reactivity.

Talking points and resources to facilitate a successful Fear Free visit

Share these helpful handouts with your staff to ensure a Fear Free visit for every client and pet. Get everyone on board from the moment the client and patient walk in the front door, to the exam room, and when saying goodbye. The Fear Free approach takes the whole team.

Fear Free Promotional Videos

Looking for a creative, touching, narrative way to communicate Fear Free to clients, colleagues, coworkers and more? These promotional videos are the perfect combination of heartfelt and realistic about the way Fear Free is changing the veterinary industry. We encourage you to share directly from YouTube, embed on your website, share across social media and more.

Adding Youtube Videos to Your Site

Adding one of our promotional videos to your site is easy! Simply click on the link below the video and you will be re-directed to the video’s page on YouTube. Click the ‘Share’ button and then click ‘Embed’. Copy and paste this HTML code to your webpage.

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Fear Free: Gives Abandoned Dog Hope and Healing with Fear Free

YouTube Link

Fear Free: Practice Like You’ve Always Dreamed

YouTube Link

Fear Free: How Pet Owners Can Enjoy Veterinary Visits with Their Pets(Best for showing clients)

YouTube Link

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Fear Free: A Transformative Initiative for Veterinary Professionals(Best for showing other Veterinary Professionals)

YouTube Link

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When Pooka first started going to see Dr. Bloom for routine check ups, she was never huge a fan of the experience, but it was “relatively” manageable. She was extraordinary well behaved at home, but veterinary visits just weren’t her thing—a scenario that is all too familiar for the veterinary profession. However, her behavior at the vet quickly escalated after a devastating cancer diagnosis required more intensive treatments. In fact, her behavior became so much of a problem that treatment was literally becoming impossible during a time when Pooka’s life depended on it. Thankfully, Dr. Bloom was in the midst of adopting something that would turn out to be transformative for not only him and the rest of the veterinary industry, but for Pooka as well: Fear Free. In this podcast, we talk with both Pooka’s owner, Howie Nisenbaum, and Dr. Bloom about Pooka’s inspiring journey through treatment.

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When many people think of a happy dog or a blissful cat, often images of a treat-spoiled dog or cat basking in the presence of some catnip come to mind. And it’s true. cats and dogs love those things. But when used in the right context, these seemingly simple little joys can be more than just recreational forms of happiness for our best friends. When it comes to reducing fear, anxiety, and stress in our pets during veterinary visits, the right use of treats and other tactics can make for powerful tools. In this podcast, featuring Dr. Natalie Marks of Blum Animal Hospital and Dr. John Talmadge of Bigger Road Veterinary Clinic, we talk about the treat ladder’s literal role in creating a Fear Free veterinary visit as well as its part in the larger Fear Free ideology and approach.

When you think of a happy dog or a blissful cat, often images of a treat-spoiled dog or cat basking in the presence of some catnip come to mind. And it’s true. Cats and dogs love those things. But when used in the right context, these seemingly simple little joys can be more than just recreational forms of happiness for our best friends. When it comes to reducing fear, anxiety, and stress in our pets during veterinary visits, the right use of treats and other tactics can make for powerful tools. In this podcast, featuring Dr. Natalie Marks of Blum Animal Hospital and Dr. John Talmadge of Bigger Road Veterinary Clinic, we talk about the treat ladder’s literal role in creating a Fear Free veterinary visit as well as its part in the larger Fear Free ideology and approach.

This episode coincides with the launch of one Fear Free’s newest and most exciting additions to our lineup of Educational modules: Fear Free Foundation for Kittens & Puppies. Course authors Kenneth M. Martin, DVM, DACVB (Behavior), Debbie A. Martin, CPDT-KA, KPA CTP, LVT, VTS (Behavior), and Mikkel Becker, CPDT-KA, CDBC, CTC. KPA Graduate, give listeners an inside look into the course and talk about why behavior prevention is so important—even for veterinary professionals.