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Leading with a Fear Free Culture

Culture can seem like a nebulous concept, but a positive culture is essential to a successful practice. Joanne Graham, CVPM, SHRM-CP, CCFP, a certified veterinary practice manager (CVPM), has been helping hospitals improve their work culture from real-world experience she garnered at her own hospital. She shows what a positive culture can do for a workplace and how you can take steps to improve your own.

The First Line of Defense: The Fear Free Client Service Representative (CSR)

Client Service Representatives (CSR) are often the first and last person whom clients interact with. CSRs play an integral part of the Fear Free experience before, during, and after the clients visit. Stacey Wheeler, the Client Care Services Supervisor of Bloomberg Animal Hospital, talks to us about how Fear Free training can benefit CSRs day-to-day work life and the clients they interact with.

Critical Collaborations: The Importance of Trainers & Veterinary Professionals Working Together

In the Fear Free practice, trainers and veterinary professionals form a symbiotic relationship for the benefit of the patient’s health. On this podcast, Mikkel Becker, chief developer of the Fear Free Trainers Course, gives her thoughts on the place of trainers in patient’s health and wellbeing, what the relationship between trainers and vet professionals looks like in practice, and more!

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Implementing Fear Free into Your Practice (Part I): Onboarding Your Staff

Even the best strategies and ideas will fall flat if you can’t get your staff on board with them. This is especially true when it comes to implementing Fear Free. In this first part of Episode One, featuring Kathryn Primm, DVM, and John Talmadge, DVM, we not only talk about the importance of getting your staff excited and invested in implementing Fear Free, but also how that process looks in both a small and large practice. Do you need to set staff meetings? How do you pick your “Fear Free Advocate” like discussed in the modules? These questions and more are addressed in part one of our very first episode.

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Communicating Fear Free: Online Marketing

After becoming certified, it’s not just about the how you implement the Fear Free strategies you have learned, but also how you market your newly earned certification. Being certified not only helps you practice better medicine, but it tells your clients and potential clients that you’re a step above the competition. In this podcast, we talk about how to use social media, video, email, and more to market your certification and communicate with clients.

Open Wide for Fear Free Dentistry

Over the last few decades, dental health has come to the forefront of veterinary care. Dental care can be one of the most lucrative and effective parts of your business, but how does Fear Free fit in? Dr. Jan Bellows, one of the most renowned experts on veterinary dental care, gives his thoughts of the importance of dental care and the role of pet owners in this podcast.

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