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Pre-Visit Client Questionnaires

Pre-Visit Questionnaire

Administrators are some of the busiest people in the hospital and can use all the help they can get. Have your clients fill out this Pre-Visit Questionnaire to learn more about their pet and his or her needs. Fillable & Print-Ready PDF – Companion Animal.

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Mobile Practice Pre-Visit Questionnaire

Mobile practices present unique challenges and opportunities to provide Fear Free care to  your clients. Have your clients fill out this Pre-Visit Questionnaire to learn more about their pet and his or her needs. Fillable & Print-Ready PDF – Companion Animal

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Avian Pre-Visit Questionnaire


Avian Pre-Visit Questionnaire

Avian patients have unique needs and concerns. Have your clients fill out this Pre-Visit Questionnaire to learn more about their bird and his or her needs. Fillable & Print-Ready PDF – Avian

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Seasonal Pet Safety Handouts

Fourth of July Pet Safety Infographic

Educate your clients on Fourth of July safety with this infographic

Image format: .pdf(Better for printing)

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Image format: .jpg (Better for social media)

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Canada Day Pet Safety Infographic

Educate your clients on Canada Day safety with this infographic

Image format: .pdf(Better for printing)

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Image format: .jpg (Better for social media)

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Thanksgiving Pet Safety Tips

Use this infographic courtesy of Trupanion™ to educate your clients on safety during Thanksgiving.

Image format: .pdf(Better for printing)

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Image format: .jpg (Better for social media)

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New Year’s Pet Safety Infographic

Use this infographic to educate your clients about the dangers of New Year’s celebrations and pets.

Image format: .pdf(Better for printing)

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Image format: .jpg (Better for social media)

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Australia Day Pet Safety Infographic

Educate your clients on Australia Day safety with this infographic

Image format: .pdf(Better for printing)

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Image format: .jpg (Better for social media)

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Halloween Pet Safety Infographic

Educate your clients on Halloween safety with this infographic

Image format: .pdf(Better for printing)

Download

Image format: .jpg (Better for social media)

Download

Fear Free Checklist for the Client Service Rep

Customer Service Representative Fear Free Training Tool

This checklist is mainly used for customer service representatives. Each client can be assured a Fear Free experience because the person on duty is ensuring that each box is checked throughout each client’s experience.

Canine & Feline
Avian

Think Spaw: Fear Free Hospital Supply List

See What Changes Can Be Made in Your Hospital

This tool will guide you through recognizing stimuli that may affect the senses of clients and patients. As you take a fresh look at your own practice, you’ll begin to see what changes can be made. From there, you’ll write down what changes can be made while having access to helpful tips and resources to ensure your practice is sweet on the senses.

Leash Pulling and Reactivity

When dogs with sociable natures are not able to interact with other dogs or people as freely as they wish, they can feel frustrated. Use this handout to help educate your clients on ways to alleviate leash reactivity.

Fear Free Team Training Tips

Talking points and resources to facilitate a successful Fear Free visit

Share these helpful handouts with your staff to ensure a Fear Free visit for every client and pet. Get everyone on board from the moment the client and patient walk in the front door, to the exam room, and when saying goodbye. The Fear Free approach takes the whole team.

Module 8 Talking Points
Talking Points – Avian

Emotional Medical Record & FAS Scale

Emotional Medical Record Template

A customized care routine is crucial to a successful Fear Free veterinary visit. Use this Fear Free Emotional Medical Record (EMR) template to organize each patient’s preferences of examination area, motivational aid, and specifics of incidents of FAS. Templates are available for dogs/cats and also for birds.

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Avian

Fear, Anxiety, and Stress (FAS) Scale

Because it is critically important to rate an animal’s level of FAS, Fear Free created this FAS scale for certified professionals. This scale will give you the opportunity to be consistent in assessing and recording every animal’s FAS level, and it will give you recommendations on how to proceed. Page two of the scale is your tool to record details on each animal.

Print out the scale, laminate it, and hang it on the wall. The second page goes into each patient’s medical record. Scales are available for dogs, cats, horses, and birds.

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Body Language and Signs of FAS

Body Language and Signs of FAS in Dogs & Cats

Understanding and assessing your patients’ body language is an essential part of Fear Free. It also plays an important role in client education for a client to understand and buy into Fear Free and your recommendations. Print out the two pages of body language slides, laminate them, and place them into each exam room. You could also place them into your waiting area, and into your staff common areas to serve as an educational tool.

Body Language and Signs of FAS in Dogs
Body Language and Signs of FAS in Cats

FAS Spectrum

FAS Spectrum Handouts

The bulk of communication between humans is through body language and the same goes for animals. It’s important for both your team and your customers to understand the often subtle signs of fear, anxiety, and stress that their pet is expressing. Use these FAS Spectrum sheets to visually explain the different signs of FAS and the corresponding levels of arousal. Handouts available for dogs, cats, horses, birds, and rats.

Spectrum of FAS – Dog
Spectrum of FAS – Cat
Spectrum of FAS – Horses
Spectrum of FAS – Birds
Spectrum of FAS – Rats

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