In this one-hour module, client service representatives will learn how to quickly assist pets entering with FAS, educate clients about Fear Free in person and on the phone, guide them in preparing their pets for future visits, provide resources and referrals, organize community outreach activities, and create protocols for the whole team to follow.
This module is open to all professionals that are already signed up for the certification program.
- The Vital Role of Client Service Representatives is divided into five lessons:
- Lesson 1: Communicating with Clients
- Lesson 2: Creating a Welcoming Experience
- Lesson 3: Advising Clients on Transporting Pets
- Lesson 4: Reducing FAS in Other Pet Activities
- Lesson 5: Getting Involved in Community Outreach
