tbe_admin, Author at Fear Free

Taking Your Training Business Online: What to Know

Linda Lombardi
Taking your dog training business online might seem hard to imagine, but even before the pandemic, some trainers were doing it successfully. Far from being a last resort, there are advantages for trainers, clients, and dogs. Here’s how to succeed.

The Learning Environment

Working in the home environment can be a big positive for dogs.

“I have found that dogs are less distracted when working in their home environment. Foundations are learnt quicker in general,” says Laura Ryder, head trainer at Morley Vet Centre in Perth, Western Australia.

Jessica Ring, a Fear Free certified trainer in Maryland who recently started teaching group classes online, cautions that there are some exceptions. For clients with chaotic homes, the class environment was less distracting. And as students become more advanced, creating training distractions at home can become more challenging. But in general Ring finds it’s a positive: “It seems like dogs are getting through the material more quickly in the session.”

Ring has also observed that without the distraction and stimulation of other people and dogs, it’s possible for students and dogs to take a real break when she’s focused on someone else. “Especially for little dogs, they don’t fill up as quickly if they can take a break,” she says.

Fear Free certified trainer Kate LaSala says some kinds of training, such as for separation anxiety, have long been done remotely. It also has advantages for fear and aggression cases. “Often, with aggression, it’s less stressful for the dog not to have a stranger there,” she says. “If I’m dealing with a stranger-danger case, the fact that I’m going there to talk to the person automatically brings that dog over threshold in most cases. It makes the dog anxious, makes the person anxious, makes me anxious.” Online consultations eliminate all of that and are no obstacle to the work she needs to do.

“A big part of what I do in fear and aggression cases is educating and coaching the client. If the dog is a stranger-danger case, I’m not going to be hands-on anyway.”

Online training has the same advantages for dogs with similar but less extreme issues. “I’ve had some people take online classes who probably couldn’t bring a dog to a group class,” says Ring. “Dogs who are reactive to other dogs, excited, or worried can participate.”

Client Convenience

LaSala finds that online training has advantages for scheduling, since she no longer must factor in commuting time or setting up and cleaning a facility. “I can accommodate appointment times I’d never do before,” she says. “Eight a.m. on Saturday — that was not going to happen. But I can do that remotely, and I can accommodate much later appointment times, too.”

For the same reasons, Ring can offer shorter sessions and single-session classes. “I only have to commit to half an hour when I can fit it in,” she says. She now offers 30-minute classes, including basic skills and tricks. “Some of them are to jump-start people in their training and give them an idea of what it would be like to work this way,” she says. She still offers standard hour-long classes as well, but it’s useful for clients have more options. “It’s a lot for people and dogs to stay focused for that long, so the half hour is enough for some people,” she says.

Another benefit of online training is that platforms such as Zoom allow sessions to be recorded. LaSala makes the video available to clients. “If they want to be able to refer back to our session, they can do that, unlike an in-person session, which is fleeting,” she says.

Business Considerations

LaSala finds that a benefit of taking her business online is that she can take on more work. “I can fit more clients into a day because I’m not spending hours commuting between appointments,” she says. Partly due to this, she has reduced her fees for sessions. “Because I’m not spending money buying cheese and steak and hot dogs, and with the time and money I’m saving not having to commute, I roll that into my price, so it is less expensive,” she says.

Not all trainers have made the same calculation about fees. Ring says that although she is saving commuting and setup/cleanup time, she finds that she spends more time communicating with clients between sessions, so thinks it evens out.

A new challenge can be attracting business in the first place. “How to market to this new audience is still something I’m trying to figure out,” says Ring. She’s starting to get clients from farther away than in the past, but she sees a new need to educate potential clients.

“This is a shift for people, to get over the traditional thinking that the dog trainer needs to come and work with the dog,” says LaSala. “Once they’re on board, everyone loves it – it’s cost-effective, it’s less stressful, we can get the same results – but now there’s an extra step where you need to sell the person on the idea of how this is going to be effective and efficient.”

LaSala has pages on her website explaining procedures: what an initial consult consists of, what remote learning looks like, how to prepare for a session. Much of this hasn’t changed. An initial consult is still two hours of talking. And training a dog who’s fearful on walks, for instance, involves instilling a number of behaviors at home before taking them on the road – just like before, except now she needs to explain in advance that she doesn’t need to be there for the walk. “It’s a lot of dispelling preconceived notions of what the owner thinks dog training looks like,” she says. “I don’t need to see your dog be afraid outside. I know what that looks like, I don’t need you to show me that.”

Along with clearly explaining procedures on your website, don’t forget the power of online reviews.

“A couple of well-written testimonials from clients, I feel, are the best way to convince other dog owners that online learning is effective and worthwhile,” says Ryder.

One of hers reads in part: “I honestly wasn’t sure how online training would work for me, but it really was a wonderful experience. Participating in dog training has always been a bit of an outlet for me, especially when the rest of life can get so crazy and busy. Now more than ever, to feel connected and supported by such wonderful dog professionals does wonders for your own wellbeing as well as your dog’s.”

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Linda Lombardi writes about the animals that share our planet and our homes for magazines including The Bark, websites including National Geographic and Mongabay.com, and for the Associated Press. Her most recent book, co-authored with Deirdre Franklin, is The Pit Bull Life: A Dog Lover’s Companion.

Set Up the Perfect Exam Room for Cats

Heather E. Lewis
As veterinary practices implement Fear Free design for their patients, it becomes more important to cater specifically to felines. Even if you have a smaller facility, at least one exam room should be properly outfitted to care for cats. Many ideas are easy and inexpensive to implement. Here are some favorite cat exam room ideas:

Room Placement and General Features

Choose a room in a quiet spot. Reducing noise, traffic, and activity is a great way to sculpt a quieter and calmer experience for our feline friends. Ensure the walls around the room have sound insulation in them, if possible, to screen noise coming from other spaces.
If possible, use a room with a window. Cats see well in low-light conditions. Cats will prefer the room if artificial lights are lowered and the room is flooded with soft natural light. It is useful to have lights on a dimmer switch so they can be brighter for a proper physical exam and then lowered again for client consultation.

Furnishings, Cabinets, and Finishes

The exam table should be comfortable. Ensure that your table will have a non-slip surface for cats and that it can be outfitted with something soft. Any exam table is potentially acceptable and can be updated with a yoga mat for slip resistance and a towel for a soft surface. This said, we prefer a smaller table for less awkward maneuvering when working with a cat.
Create appropriate retreat spaces. Cats often need to hide to feel comfortable. Avoid designing trash access holes or flaps in cabinets or your feline patients will end up in the trash can! Extend upper cabinets to the ceiling to prevent cats from being able to get into ceiling panels (yikes)! Avoid chairs cats can get underneath; solid-fronted benches work better for seating. Create an appropriate space in the room for retreat, such as a wall-hung basket or a box in an appealing location in the room. The cat can enter this retreat space at will and coaxed out gently or examined there.
Choose light colors. We prefer to paint feline exam rooms with lighter colors, so they will function well when the lights are dimmed. However, avoid bright whites as sometimes these appear even brighter to a cat. Calming colors can help reinforce your goal for the room to be a retreat.

Equipment

While equipment may appear to be a small consideration, the right accessories will help your cat exam room become the Fear Free space you envision. Consider the following:

Feliway dispensers in the room.
A towel warmer to warm blankets and towels for use during examinations.
Non-figural artwork and no photorealistic images of cats. Cats can react negatively to this type of visual input. Use soft abstracts and landscapes.
Quiet casters on the stool so it does not clatter when rolled.

Feline exam rooms are easy and rewarding to design and finish. We consider cats to be our best architectural students; they tell us when we have executed spaces well. We create for them. Pair good spaces and good operations, and your feline patients will be happier and calmer. Happy patients make for happy clients!

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Heather E. Lewis, AIA, NCARB, is a principal of Animal Arts, an architectural firm that has exclusively designed animal care facilities, including veterinary hospitals and animal shelters, for more than three decades. She has worked on dozens of projects across the country, both large and small in her 19 years with the firm. Heather is a member of the Fear Free℠ Advisory Board and assisted in creating the Fear Free facility standards for veterinary hospitals. Heather is a regular contributor to various veterinary industry magazines. She has spoken on the design of facilities for the care of animals at dozens of national and regional conferences including Fetch Hospital Design Conferences, the UC Davis Low Stress Animal Handling Conference, and the Humane Society of the United States Animal Care Expo.

Photo courtesy Loyal Companions Animal Hospital & Pet Resort, Tim Murphy / Foto Imagery.

Stress and a Cat’s Urinary System: Managing FLUTD

Tony Johnson, DVM, DACVECC
It is a frustrating condition with many names: Feline Lower Urinary Tract Disease, Feline Urologic Syndrome, Feline Interstitial Cystitis, even the rather whimsical Pandora Syndrome. Anyone who has treated it knows the stress and anxiety it can induce in those treating the disease, as well as in patients suffering from it, not to mention their anxious owners.

That same stress and anxiety also contribute to the disease process itself. As an ER vet, I know the plumbing aspect of the disease very well and can usually get them unblocked and on more stable footing in short order. What I don’t usually have to deal with are the softer aspects of the disease – softer, but no less important. That usually falls to general practice veterinarians, who have to take the reins from ER vets like me and manage their patients long-term.

In the spirit of adhering to the Veterinarian’s Oath and reducing animal pain and suffering, I’d like to offer up some points to consider when either treating a cat with a urinary obstruction or managing a non-obstructed cat with signs of lower urinary tract disease.

Are you incorporating appropriate analgesia and sedation in your treatment protocol?

This is a painful condition. Pain causes stress, which can exacerbate the disease – and make future trips to the vet even more stressful. Making sure you have incorporated appropriate analgesia when unblocking a cat, and when managing a catheterized cat in the hospital, is a vital part of treatment – and one that is often overlooked. Proper (and safely chosen) sedation, and incorporation of a sacrococcygeal block while unblocking, good pain control with buprenorphine or a full-mu opioid agonist, and home analgesia for three to five days after discharge will help to minimize the pain and anxiety of an episode of urethral obstruction. Owners will appreciate advanced pain control protocols and knowing that you are taking their pet’s emotional wellbeing into consideration. It also makes cats easier to handle in the hospital and more likely to come back for future visits – everybody wins!

Suggested Protocols

Sacrococcygeal block:

Use 0.1 mL/kg of either lidocaine or bupivacaine
Unless the cat is very sick and moribund, this is typically done under heavy sedation or anesthesia
Move the tail up and down in a “pumping” motion, palpating the sacrococcygeal region.
The first movable space at the caudal end of the sacrum is either the sacrococcygeal or intercoccygeal space. Either site is okay and there’s no need to differentiate which site you are in.
Insert a 25-ga needle through the skin on midline at a ~45° angle.
If bone is encountered, withdraw the needle a few mm, redirect slightly at a steeper or flatter angle and reinsert. This is known as “walking” off the bone.
Repeat this process until the needle is in intervertebral space. A “pop” may be felt and there should be no resistance to injection.

Buprenorphine – while in hospital:

24 mg/kg Simbadol® SC q 24 hr up to 3 d
01–0.02 mg/kg IM, IV, SC q 4–8 hr

Buprenorphine – sublingual/outpatient: 0.01–0.02 mg/kg transmucosal q 4–12 hr

Fentanyl CRI – 1-5 ug/kg/hr IV

Note: Since many cats who are blocked may also have some degree of acute kidney injury, NSAIDs should be used cautiously or not at all in acute obstructions. They may be helpful in cats with normal renal function for non-obstructive episodes.

Are you reducing stress in the household? In your hospital?

Imagine you are a hospitalized blocked cat: fluorescent lights, a painful catheter, Elizabethan collar, barking dogs – sounds awful, right?

Do everything you can to reduce the stress of hospitalized cats. Put yourself in the patient’s position and imagine what their existence in your hospital is like. If you don’t have a “cat room,” try and keep cats in the quietest part of the hospital, out of sight and sound of dogs. Allow time for rest and a break from medical procedures and provide a box or other structure in the kennel where the cat can hide.

Both at home and in the hospital, use of feline facial pheromones (Feliway®) may help alleviate stress and anxiety. Consider installing one in your ICU and changing it regularly. A few sprays of Feliway® on your patient’s bedding may also help. The Feliway® diffuser can be particularly helpful at home.

Make sure cats at home have distractions and safe spaces to hide from dogs, children, and other cats. During stressful times (moving, boarding, redecorating, addition of new pets or children to the home) consider advising clients to spend extra time with their cats or discuss safe sedation and anti-anxiety protocols and environmental enrichment to reduce fear, anxiety, and stress.

Stress can bring on this condition, and the things we have to do to treat it are often stressful and uncomfortable, creating a continuous positive feedback loop. Owners are stressed, vets are stressed, and (most of all) patients are stressed. Do everything you can to reduce the anxiety and discomfort of feline urologic conditions and you will not only be keeping up your part of the Veterinarian’s Oath, you’ll be practicing better medicine as well.

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Dr. Tony Johnson, DVM, DACVECC, is a 1996 Washington State University grad and obtained board certification in emergency medicine and critical care in 2003. He is currently Minister of Happiness for VIN, the Veterinary Information Network, an online community of 75,000 worldwide veterinarians, and is a former clinical assistant professor at Purdue University School of Veterinary Medicine in Indiana. He has lectured for several international veterinary conferences (winning the small animal speaker of the year award for the Western Veterinary Conference in 2010) and is an active blogger and writer.

6 Ways to Improve Lighting in Shelters and Help Pets

Heather E. Lewis
While the best place for a dog or a cat is a loving home, a shelter can be a lot less stressful if the design considers the social, physical, and physiological needs of each animal. One important topic for creating Fear Free spaces in a shelter is lighting. Below are some practical ideas every shelter can incorporate:

Sunlight Is Best. No matter what we do with artificial lighting, we cannot replace the benefits of natural sunlight. Regardless of the age and quality of your shelter, it’s possible to find ways for the pets to experience daylight. For dogs, outside play time or walks will make a positive difference for behavior and well-being. A catio can be a great addition for adoptable cats; they will enjoy sunbathing and exploring a safe outdoor environment. Even if your shelter is extremely limited, look for ways to add a glass door or a tube skylight to let in natural light. Daylight benefits:
- Reinforces natural circadian rhythms.
- Improves staff and volunteer productivity and mood.
- Natural UV disinfection for spaces receiving direct sunlight.
- Energy savings for spaces that do not need to rely on much artificial lighting.
- Creates an environment that feels more natural.
Replace Fluorescent Fixtures with LED. If you’re building a new shelter, this is required by energy codes, but many people do not know to replace older fluorescent lighting in their current shelters. Fluorescent fixtures buzz and flicker, and these disturbances are more obvious to dogs and cats than to people because of the way pets see and hear. Properly designed LED lighting converts alternating current to direct current at the fixture, which eliminates buzzing and flickering. As a bonus, LED fixtures use far less energy than fluorescent ones, so lighting replacement projects pay for themselves quickly.
Go Dimmable. LED lighting fixtures are easy to specify with dimming controls. This is a wonderful feature as it allows shelter staff to brightly light spaces when they are being cleaned or during adoption hours, but to turn down the lights during quieter times so dogs and cats can rest more easily throughout the day.
Keep It Dark at Night. If it is necessary to keep a light on at night for staff safety, specify a fixture that emits red light. Because dogs and cats do not see colors on the red end of the human visible spectrum, a red light creates a darker space for pets at night, allowing them to sleep normally in the shelter.
Use Cool Color Temperatures. Lighting can be designed to balance beautifully with natural daylight. Fixtures that are color balanced but tuned toward cooler color “temperatures” will feel more like daylight. We specify fixtures that emit light in the 3500 – 4000 Kelvin range. These are cool but not so cold as to feel institutional. The goal is for spaces to feel clean and crisp! Be careful to specify all fixtures in a similar color temperature so they blend well together.
Light Adoptable Animals Well. While we like animals to rest well during non-adoption hours, we also want them to leave the shelter quickly and go to their forever homes. Adoption spaces should be lit more brightly than circulation areas where people are viewing, so the animals show well and gain the attention of potential adopters.

A good lighting design can help reduce fear, stress, and anxiety in a shelter setting and can help the pets go home more quickly. It is well worth the investment!

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Heather E. Lewis, AIA, NCARB, is a principal of Animal Arts, an architectural firm that has exclusively designed animal care facilities, including veterinary hospitals and animal shelters, for more than three decades. She has worked on dozens of projects across the country, both large and small in her 19 years with the firm. Heather is a member of the Fear Free℠ Advisory Board and assisted in creating the Fear Free facility standards for veterinary hospitals. Heather is a regular contributor to various veterinary industry magazines. She has spoken on the design of facilities for the care of animals at dozens of national and regional conferences including Fetch Hospital Design Conferences, the UC Davis Low Stress Animal Handling Conference, and the Humane Society of the United States Animal Care Expo.

Lessons from the Cat: Litter Box Basics for the Veterinary Team

Rachel Lees, RVT, KPA CTP, VTS (Behavior)Cats are often considered a more independent, self-sufficient species compared to dogs, largely because they do not need humans to take them outside to eliminate. Most cats successfully learn to eliminate in the home by going to a litter box.

Nonetheless, feline elimination issues are one of the biggest behavioral problems clients bring to veterinarians. Often, the problem develops because human preferences regarding litter box location and type don’t match up with the desires of their feline companions.

As veterinary professionals, we must feel comfortable teaching clients what their cat wants from an elimination station. This article will review cat preferences regarding desirable locations, litter box styles, litter types, and more. This information can not only help the cat who is eliminating outside the box but can also help new kitten owners be successful from the start in setting up their new cat’s environment.

Litter Box Design and Location

Place litter boxes in safe, low-traffic areas but right off a high traffic area, so it is easily accessible. Keep them away from loud appliances such as washers and dryers, furnaces, dishwashers, air conditioners, or toilets. All these items have the potential to frighten the cat with unexpected sounds, interrupting the normal elimination pattern. An example of a safe, quiet location is a spare bedroom or bathroom that is rarely entered.

Many commercial products also offer “hidden” locations where cats can eliminate, disguised as planters or side tables, for instance. Although this hides the litter box from the human, it may also place it in a higher traffic location. Keep this in mind when giving recommendations on litter box placement. Everyone prefers privacy for elimination, even cats.

Litter box design preferences differ from cat to cat and human to human. Most cats prefer an open litter box. Most cat owners prefer a covered litter box. Covered litter boxes may trap odors and make the human environment smell better but for those reasons they may not be as desirable for the cat. If boxes are not cleaned regularly, the odor may be aversive to them.

Most commercial open litter boxes are too small for the average cat. The size of the litter box should be one and a half times the length of the cat’s body. Most veterinary behavior teams recommend using storage containers, Tupperware bins, dog litter boxes, or cement mixing pans. It is also important to find out if litter box sides are low enough for the cat to jump in without injury or pain. Using a litter box that cleans itself is typically not recommended as the sounds and machinery can scare the cat.

Litter Preferences

Many different types of litters are on the market: scented, unscented, clumping, non-clumping, wheat, newspaper, sawdust, pine, and more. A study by veterinary behaviorist Jacqueline C. Neilson DVM, DACVB, found that cats generally prefer unscented clumping litter beneath their paws. And although scented litters may be more desirable to humans, cats often disdain them. Cats are far more sensitive to odors than humans. Keep in mind as well that crystal-like litter can feel unpleasant to sensitive paws. When the cat eliminates the crystals can “pop,” causing a startling sound. Recommend giving cats the most preferable substrate—a plain, unscented litter—to set them up for success.

Since Flushing Isn’t an Option: Cleaning Tips

Litter boxes should be scooped once or twice daily. Cats prefer a clean location to eliminate. When boxes are not cleaned at least once daily, this can cause an aversion as the cat may not want to step and eliminate in a litter box filled with yesterday’s urine clumps and stool piles. Most humans would not desire this either.

To make boxes as attractive as possible, they should be emptied, cleaned with a mild, unscented detergent, and refilled with fresh litter at least once a month. Avoid cleaning the box with strongly scented cleanser.

Recommendations for Multi-Cat Homes

Design, location, cleaning, and substrate preferences are identical, but in homes with more than one cat, owners should provide one box for each cat, plus one extra. Place boxes on separate floors and rooms of the home to prevent one cat from blocking access to a box.

Keep in mind as well that using covered boxes in multi-cat homes can create increased anxiety if one cat is a stalker. If victim cats venture into the box to eliminate, they cannot see if the stalker cat is creeping up on them. If there is low-level aggression between the cats, and the victim cat is attacked when coming out of the box, the experience can create litter box aversion. For this reason, open litter boxes should be recommended in multi-cat homes.

Remember: It’s a cat’s world. We just live in it!

Author’s Note: Elimination out of the box is not always a behavioral concern and can very well be a medical cry for help. It is always important to rule out a medical condition before blaming behavior. Every patient who eliminates out of the box should be examined by a veterinarian and medically worked up (CBC/Chem/UA) before specific recommendations are made.

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Rachel Lees, a Level 3 Fear Free Certified Professional, is a veterinary technician specialist in behavior, a KPA certified training partner, and lead veterinary behavior technician at The Behavior Clinic in Olmsted Falls, Ohio. She loves helping people create and maintain a strong human-animal bond.

Fear Free Success Stories: Patience for the Win

Kim Campbell Thornton
Whether they are going through training or learning to overcome previous fears, dogs do best when people give them time and space, in tandem with management and—if needed—medication, to develop confidence.

Body Language Messages

I’ve been a volunteer puppy raiser for Summit Assistance Dogs for about seven years. Each year I’ve raised a pup following Summit’s training guidelines based on positive reinforcement and what puppies can handle at each developmental stage. Each pup explores the world in tiny increments based on what they tell me through body language about how the new environment feels to them. Sometimes we don’t even get out of the car if the pup seems to be hesitant. If they’re not ready for a new place, we go somewhere they have already been to build confidence. Each pup is born with unique strengths and levels of confidence. The big and bold ones move through environments more quickly than timid pups. My current pup, Jazz, came to me at 11 months of age. She was timid about change, so we moved slowly and calmly. We joined a scent work class, which allows the dogs to move freely at their own pace. This built her confidence quickly and now she rocks in almost any setting. Watching what your pet tells you through body language (relaxed, happy, withdrawn, cowering) is key to a truly Fear Free companion.

Anne Campbell, Greenbank, Washington

Muzzle, Medication, Management, Magic

Alaska is a three-and-a-half-year-old white German Shepherd, who was adopted from a pet store when she was three months old. Early veterinary visits had caused her to become fearful. Medication didn’t help and she required heavy restraint. Her pet parents called our clinic about taking her on as it had been suggested that she might prefer a female veterinarian.

We requested that they start to get Alaska comfortable with a muzzle at home and to do drop-in visits when our clinic wasn’t busy. They did all this over the course of a month. For the first visit, we asked Alaska’s previous vet to write her a prescription for Trazodone and advised her owner to give it on an empty stomach 12 hours and two hours before the exam, because of the hepatic first pass effect of the drug.

We booked out extra time for the visit. We took down preliminary info like diet, likes and dislikes, activity, allergies, etc., from mom while dad waited outside with Alaska. Her mom told us that at the previous vet, the exam room was small and that Alaska didn’t like being confined, so we pushed our rolling exam table against the counter, leaving an open space in the exam room. We had already started the lavender diffuser and Baby Einstein classical music.

To mask any hospital odor, the tech, assistant, and I washed our hands and exposed arms, dried them thoroughly, and applied Bath and Body Works Stress Relief Eucalyptus and Spearmint body lotion. The pet parents walked a muzzled Alaska into the room and we gave her space to walk and investigate. The assistant crouched to her level, and I sat on the lowered rolling table. We stretched out our arms for her to sniff….no growls! However, her ears were flat back. I called that to everyone’s attention and explained to her parents that she was wary, stressed, and afraid, and that we needed to move cautiously and slowly. As she made her rounds to us and looked us in the face, we closed our eyes or turned away, so we weren’t staring at her, while we talked to her gently and started to stroke her.

We started feeding her peanut butter, and I was able to look at her eyes from an angle, and slowly went to her ears, but she raised her lip at the otoscope, so I stopped and let her regroup. Mom then said she didn’t like ears, feet, or back touched. Eventually, Alaska’ s ears came from flat to sideways elevated to straight up. She nudged the assistant for attention, and I was able to palpate her abdomen, examine her haircoat, and auscultate her heart and lungs. The assistant continued with the peanut butter, mom with bits of chicken, and lots of neck rubs and sweet talk, and I was able to give her four vaccinations. We paused at that point, as she needed to have blood drawn for a heartworm test.

I wish I had grabbed my cell phone; Alaska was lying in the middle of the floor, back legs curled around, front feet outstretched, ears straight up, and if it weren’t for the panting, looking completely relaxed as if she were at home. The parents were amazed and happy; this had never happened before.

While they wanted to get everything done in one visit, I persuaded them that we should stop at this point so she would have a positive visit to build on. (I had squirted some alcohol on a lateral saphenous vein to see how she would take it, and while she didn’t growl, she didn’t like it, so more peanut butter to the rescue.) The owners concurred, and I had them take some Solliquin to start her on, and advised them to come back in a month. In all likelihood we will have to give some IM dexdormitor to draw the blood, but I think we can build on today’s visit. The pet parents couldn’t stop thanking us for taking the time and making the extra effort to understand their beloved dog. I love Fear Free!

Cathy Grey, DVM, Oakdale Animal Hospital, Oakdale, New York

Caring for Canasta

Canasta is fearful of strangers and handling, which makes veterinary visits difficult for both Canasta and her caregiver. I recently started working with Canasta on basket muzzle training and being more comfortable with strangers, but she was in need of bloodwork immediately. Her veterinarian prescribed pre-visit pharmaceuticals, and I worked with the technician to create a handling plan and came to the visit to assist. When Canasta walked in wearing her basket muzzle, I used gentle control to restrain her while the technician drew blood. Canasta even took a treat from the technician when we were done, which is a huge win! Her mother was crying, knowing her dog did so well, and I will continue to work on cooperative care with the caregiver and Canasta.

Tabitha Kucera RVT, CCBC, KPA-CTP, Chirrups and Chatter Cat and Dog Behavior Consulting and Training, and Lyndhurst Animal Clinic, Lyndhurst, Ohio

Want to be featured? Submit your success story here!This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Kim Campbell Thornton is content manager for Fear Free Pets and is a Level 3 Fear Free Certified Professional. She has been writing about dogs, cats, wildlife, and marine life since 1985.

Stationing Behaviors: How to Teach Consent Skills (Part Two)

Rachel Lees, RVT, KPA CTP, VTS (Behavior)Consent skills, voluntary behaviors, cooperative care. Using these techniques would be a veterinary professional’s dream come true. Wouldn’t it be great if you had some hints to begin teaching these behaviors with your own patients and pets?

We want to get you started with this brief summary of how to begin to teach stationary behaviors as well as the beginning steps of teaching consent to animals. (See Part One for a full introduction to Stationary and Consent Behaviors) It’s a good idea to practice these behaviors at home with your own pets until you are comfortable and confident with the skills and techniques.

Shaping a Stationary Behavior

In part one of this blog post, it was stated that marker training and shaping techniques are the best methods to create a strong and fluent stationary behavior. When using marker training, we are allowing patients to make their own choices and learn through shaping.

Shaping is the process of “building” a behavior by successively reinforcing bits or “criteria” of the behavior that are approximations of the final behavior. The behavior is molded into the end goal by the communication the trainer gives the pet. In this situation, the communication is the marker. When the marker (tongue click, clicker, or word “click”) is audible, treats should follow. The pet learns that the last behavior performed during the marker signal earns reinforcement.

When using this technique, we must break down the behavior into achievable steps for the patient. That means having a complete picture of what the end goal behavior will look like. An example is teaching an animal to place all four feet on a mat. The moment the mat is placed on the ground, the trainer must be aware of what behaviors need to be reinforced. Listed below are steps and criteria to teach three different behaviors. Videos will accompany the criteria to demonstrate the breakdown of each step and how the learner will achieve the final goal.

Be sure you have a good understanding of the shaping plan so you can increase or decrease criteria as needed. For instance, you may need to vary criteria based on the rate at which clicking and treating occurs. Varying criteria while adding duration to behaviors is also a good idea. It gives the learner smaller points of achievement and can be gradually increased for a greater challenge. Making duration variable is more helpful than making duration progressively more difficult.

Shaping Four Paws to a Mat

The training session begins the moment the mat is placed on the ground. The trainer should observe and begin to reinforce for the following behaviors:

Click and Treat for head turning toward the mat
Click and Treat for looking in the direction of the mat
Click and Treat for looking directly at the mat
Click and Treat for weight shifting toward the mat
Click and Treat for moving in the direction of the mat
Click and Treat for placing one paw on the mat
Click and Treat for placing two paws on the mat
Click and Treat for placing three or four paws on the mat
Click and Treat for keeping all four feet on the mat for 1 to 2 seconds
Click and Treat for duration on the mat for up to 10 seconds
Click and Treat for duration on the mat for 20 to 30 seconds

Shaping Nose to Target Stick

Present the nose target a few inches from the animal’s nose and observe for any nose touching or interacting with the target stick. Reinforce the following pieces of behavior:

Click and Treat for head turning in the direction of the target stick
Click and Treat for looking in the direction of the target stick
Click and Treat for looking directly at the target stick
Click and Treat for weight shifting in the direction of the target stick
Click and Treat for moving in the direction of the target stick
Click and Treat for sniffing or interacting with the target stick
Click and Treat for consistently nose touching to the target stick
Click and Treat for holding the nose at the target stick for 1 second
Click and Treat for holding the nose at the target stick for 2-3 seconds in duration
Click and Treat for holding the nose at the target stick for 5-10 seconds in duration
Click and Treat for holding the nose at the target for 10-25 seconds in duration

Shaping Chin Rest

Begin the training session by placing a towel on the area where the animal will be resting the chin (owner’s lap, chair, stool). The trainer then observes and begins to reinforce for the following behaviors:

Click and Treat for head turning toward the towel location
Click and Treat for looking in the direction of the towel location
Click and Treat for looking directly at the towel location
Click and Treat for weight shifting toward the towel location
Click and Treat for moving and walking in the direction of the towel location
Click and Treat for sniffing or interacting with the towel location
Click and Treat for head movement over the towel location
Click and Treat for head movement down (moving head down toward the towel location)
Click and Treat for chin touching the towel location
Click and Treat for consistently chin touching to the towel location
Click and treat for holding duration of the chin touching behavior for 1 to 2 seconds (at the towel location)
Click and Treat for duration of the chin rest behavior at the towel location for 2 to 5 seconds
Click and Treat for duration of the chin rest behavior at the towel location for 5 to 10 seconds
Click and Treat for duration of the chin rest behavior at the towel location for 10 to 30 seconds

Teaching and Understanding Consent

Consent is taught by giving the patient specific criteria when they are in their stationed behavior. When the animal steps into the stationary behavior, the veterinary team member will begin the training session using forms of desensitization and classical counterconditioning for touching parts of the patient’s body. If the patient moves out of the stationary behavior in any way, shape, or form, the training session will be discontinued. When the patient makes the choice to move back into the stationary behavior, the training session can begin.

**Video Demonstration: Connor and Consent Mat**

Author’s Note: A veterinary team member should be well educated in canine and feline body language before working on these procedures. The best resource for fully training these behaviors is the text “Cooperative Veterinary Care” by Alicea Howell and Monique Feyrecilde that is published by Wiley Blackwell.

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Rachel Lees, a Level 3 Fear Free Certified Professional, is a veterinary technician specialist in behavior, a KPA certified training partner, and lead veterinary behavior technician at The Behavior Clinic in Olmsted Falls, Ohio. She loves helping people create and maintain a strong human-animal bond.

Stationing and Consent Behaviors: Useful Skills for Every Veterinary Team (Part One)

Rachel Lees, RVT, KPA CTP, VTS (Behavior)Most of us became veterinary professionals because of our fondness for animals. Our goal is to assist them in times of need and to be their voice when they are unable to articulate their desires.

Unfortunately, our patients don’t always understand that. Most of our patients are not overjoyed about their trip to the veterinary practice. Even though we are here to help them live long, healthy, happy lives, they see our clinic as the place where they may be poked, touched inappropriately, and sometimes scared, even if this is not our intention.

Wouldn’t it be fantastic if we could communicate with our patients the way we can with humans? If they had the opportunity to say “Yes” or “No” to being injected or touched before resorting to a growl, bite, or air snap? Teaching strong stationary behaviors and using them as a consent cue can be useful and can take your veterinary team to the next level.

Stationary Behaviors

These behaviors cue the animal to stand, lie down, or touch a body part to a specific location for a duration of time. They are typically taught outside the veterinary setting using marker training and shaping techniques*. Once the patient is comfortable performing the stationary behavior in a non-stressful setting, training sessions can begin to take place at the veterinary practice. The patient should enjoy training and interacting with the stationary behavior as this is the place where most veterinary husbandry behaviors will be performed in the future. The patient should associate this location with reinforcements such as high-value food and fun. Stationing behaviors include but are not limited to the following:

Body Target to Mat
- Four paws on the Mat
- Lying in Sternal Recumbency on the Mat
- Lying in Lateral Recumbency on the Mat
Nose Target to a Hand or Object
Chin Rest
Paw Target to an Object

What Is Consent?

Once the above behaviors have been taught and the patient is 100 percent responsive in the veterinary practice, the concept of consent can begin. Consent allows the patient to choose to engage in training with the owner and veterinary team members by responding to the cued behavior and allowing the procedure to be performed. If the patient does not want to interact, they will send a clear signal that they are uncomfortable and are unable to perform the stationary behavior at the given time.

The goal with consent is to give patients some control by allowing them to make choices to reduce fear, anxiety, and stress, increase comfort, and increase the animal’s ability to cooperate. It is important to fully understand the patient’s body language and to understand that not responding to the cued behavior is not the patient being “stubborn.” If the patient is reluctant to stay in the cued stationary behavior, assess the patient and yourself, and then end the training session or veterinary visit. Remember that animals use avoidance behaviors such as displacement or conflict when a situation becomes stressful. Our goal is to give the animal a choice and to respect that choice.

Examples of avoidance behaviors:

Sniffing the ground
Not responding to a well-known station behavior
Yawning
Lip licking
Slow response to a station behavior
Head turning away
Weight shifting away

Final Note

If taught correctly, stationary behaviors can be an asset to any veterinary team. Any veterinary team member who is interested in teaching these protocols should consider training the patient ahead of time to wear a basket muzzle as we are teaching voluntary veterinary care. The patient can and will still say that they are uncomfortable if they are pushed too far above their comfort level. A veterinary team member should be well educated in canine and feline body language before working on these procedures. The best resource for fully teaching these behaviors is the text “Cooperative Veterinary Care” by Alicea Howell and Monique Feyrecilde, published by Wiley Blackwell.

*Shaping will be discussed in Part Two

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Rachel Lees, a Level 3 Fear Free Certified Professional, is a veterinary technician specialist in behavior, a KPA certified training partner, and lead veterinary behavior technician at The Behavior Clinic in Olmsted Falls, Ohio. She loves helping people create and maintain a strong human-animal bond.

Success Stories: How Humans and Pets Benefit From Fear Free

Kim Campbell Thornton
It’s not just dogs and cats who benefit from Fear Free techniques at the veterinary clinic. Humans often find that they are calmer and happier as well.

Fear Freed

My sister has a beautiful kitty named Sushi whom she adopted about eight years ago. Her veterinarian, Dianicia Kirton, DVM, whose Hopkinton, Massachusetts, practice is Fear Free certified, has been recommending that Sushi get her teeth cleaned but my sister was hesitant. The veterinarian addressed each of her concerns until eventually she was ready to move forward. A few weeks later, Sushi’s mom brought her in for the teeth cleaning, although she was still nervous and reluctant. The veterinarian and staff were very calming and worked on Sushi quickly. Everything went well, and Sushi was her normal, happy self afterward. My sister told the vet that she felt like she had been “Fear Freed,” and Dr. Kirton responded, “Yes, it’s as much for the people as it is for the animals.” My sister was happy with the whole experience and thankful to have found a practice that uses these methods!

Kay Henze

Penny-Wise Visits

Pennie, a 7-year-old 78-pound Chesapeake Bay Retriever, had never had a full veterinary exam after her puppy vaccines because she bared her teeth and growled at veterinary team members at every clinic she was taken to. When she was brought to us, we implemented several Fear Free strategies, spending 45 minutes building her trust both outside the clinic and in the exam room. We were able to get her to stand on the lift table and receive vaccinations without being muzzled. On her third visit, we were able to lift her lips and examine her teeth. Now she boards with us routinely and is a big part of our veterinary practice family. Implementing these Fear Free tools has changed Pennie’s life and her owner is now able to better understand and relate to her dog, making it much safer to take her for walks and be groomed.

Dr. Sarah Lavelle, Ark Veterinary Practice, Belgrade, Montana

Happy Cats and People

We love our Fear Free veterinary hospital. At TLC, there are separate areas for cats and dogs. We took our two cats in last week, and the exam room was comfortable, with shelves for the cats to explore. A board listed the names of the technician and veterinarian who would be seeing the cats, so we knew who would be treating them. The technician who went over the intake information was sweet and tender with Lucy and Lilu. An email ahead of time alerted us that a new veterinarian would be seeing the cats. She was calm and handled the cats gently. Both cats were calm throughout the visit—although Lucy didn’t much like having her teeth examined—and when they got home they came out of their carriers calmly and went about their day. Lilu was her regular self and didn’t hide away as she has on some prior visits to other clinics. The clinic called the next day to see how the cats reacted to their vaccines and visit. We feel we have found our new clinic!
Katherine and Brent Williams, Albuquerque, New Mexico

Zola’s Optimism

Zola has been to a number of veterinary clinics before and has always been nervous and reactive. During her first appointment she was quite nervous, but with the help of some peanut butter as a distraction she allowed us to pet her. We decided that that was a win and that Zola would benefit from coming back another time after having gabapentin to help calm her. At her next visit, Zola was visibly more relaxed, and we had a Kong full of peanut butter ready for her. Knowing that Zola did better with minimal restraint we kept her focused on the Kong and were able to do a full exam, vaccinations and a blood draw. Zola’s owners had never seen her so relaxed at the vet and she has since come back willing and happy to see us.
Anne McClanahan, DVM, Four Lakes Veterinary Clinic, Madison, Wisconsin

Want to be featured? Submit your success story here!

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Kim Campbell Thornton is content manager for Fear Free Pets and is a Level 3 Fear Free Certified Professional. She has been writing about dogs, cats, wildlife, and marine life since 1985.

Even Mild Fear of Noise in Dogs Has Broad Effects

Linda Lombardi
Mild cases of noise reactivity in dogs are often not considered problematic enough to treat. However, in a recently published study, even mild noise sensitivity was associated with lower performance on a puzzle test. This suggests that these dogs have impaired functioning even when noise is not present and that more screening and treatment is called for.

Researchers analyzed three types of data collected as part of a larger study of pet dogs. Dogs were evaluated for noise sensitivity via a questionnaire and a score was calculated based on the number of categories of noise that caused a reaction, the behaviors indicative of fear and anxiety that were exhibited, and the intensity of the reaction. Dogs were also tested for noise sensitivity using a custom noise recording that was played starting at a low volume and gradually turned up.

Learning Affected

Dogs were then evaluated for their performance on a puzzle-box test. The clear plastic puzzle box had nine holes on top and one at the end. A tennis ball was rolled into the box and dogs were given five minutes to try to get it out. If they succeeded in under two minutes, they repeated the test, up to three times in total. While attempting the puzzle, the dogs were wearing a device that recorded their movements.

Comparing data from 17 noise-reactive dogs and 11 non-noise-reactive dogs, those who were sensitive to noise performed worse on the puzzle box. Movement recordings also showed a difference, says lead author Karen Overall. “The ones who did the best moved very efficiently and very quickly. Their movements counted. The dogs who reacted to noise and who did more poorly, or could not solve the test, had very jagged and inconsistent movements.”

These dogs did not seem to be able to move in a deliberate, coordinated manner in response to how the ball acted when they tried to manipulate it. “They have to correct their behavior according to the movement of the object that they see,” she says. “These dogs couldn’t do that.”

Some of the noise-reactive dogs did not perform well enough to repeat the test, but when they did, they also differed. “Unlike the dogs who didn’t react to noise, the dogs who did react to noise couldn’t learn from their previous tests and didn’t improve their scores,” she says.

Sound Effects

While it’s understood that being in a state of anxiety interferes with functioning, the results show that being noise-sensitive has more wide-reaching effects. Even in a relatively low-stress situation where noise was not an issue, these dogs showed impaired performance: “The room is quiet, they’re getting food treats, their people are there, but they still can’t learn.”

Overall says it’s important to understand that this was not a clinical population of noise-fearful dogs. “Largely they were fairly mild, and yet they still couldn’t do this,” she says.

They also were not generally fearful, which was screened for. “The dog who was the worst in the test, the only dog for whom we had to turn off the recording, she was the meet-and-greet queen of the universe,” she says. “She was charming and social and lovely until you played noise, and then she was broken.”

“Moderate to severe noise sensitivity in dogs is a well-known behavior problem. A connection between separation anxiety and noise sensitivity has also been recognized before. What has not been appreciated until Dr. Overall and her colleagues published this research is the impact that noise sensitivity has on the general anxiety levels and learning ability of affected dogs,” says Bonnie Beaver, DVM, DACVB, of Texas A&M University. “These changes exist even in mildly affected dogs, impacting their daily lives with ever-present stress.”

Screening and Treatment

Overall concludes that even mild fear of noises needs to be aggressively screened for and treated.

“I think we don’t realize how much these dogs are suffering,” she says. “This shows that you’ve got dogs who are afraid of noises and it’s impairing other parts of their life that people haven’t looked at. It’s impairing their ability to get information from the environment and their ability to problem solve.” This has a broad impact on their social functioning and their fundamental ability to enjoy life.

Overall now believes dogs should be screened for noise reactivity on every vet visit and that it’s particularly critical to screen young dogs. “I want vets to see dogs three or four times a year in the first two years of life, when their brains are developing, and subject them to standard screening tests,” she says.

This is important because early diagnosis and treatment can make a huge difference. “The rodent literature has shown that if you’re anxious and fearful and from a genetically fearful line, and they treat you as a baby, your brain develops normally,” she says. “And what wouldn’t we give for that? There’s too much suffering; I want these dogs to have joy.”

This article was reviewed/edited by board-certified veterinary behaviorist Dr. Kenneth Martin and/or veterinary technician specialist in behavior Debbie Martin, LVT.

Linda Lombardi writes about the animals that share our planet and our homes for magazines including The Bark, websites including National Geographic and Mongabay.com, and for the Associated Press. Her most recent book, co-authored with Deirdre Franklin, is The Pit Bull Life: A Dog Lover’s Companion.

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